The player from Germany has been waiting over 8 weeks for a €2000 withdrawal from Catcasino, with repeated inquiries leading to no progress. He receives only assurances to wait but has lost faith in the process.
CatCasino - Player's withdrawal has been delayed.
Amount: €2,000
CatCasino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
5d 22h 13m 28s
Case summary
20 hours ago
Public
Public
2 days ago
Translation
Dear Casinoguru Team,
Catcasino has been withholding my 2000€ withdrawal for over 8 weeks now. I have often inquired in the live chat and was always told to wait, with assurances that the team is working on it and I should await an email. Now I have reached a point where I no longer believe it will be processed soon, and I am asking for your help.
Automatic translation:
Public
Public
yesterday
Dear flochefe,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Public
Public
yesterday
Translation
Dear Veronika,
I have never paid out anything. I passed KYC. I played with a bonus. The casino blames the problem on the payment provider Jeton. However, Jeton otherwise works perfectly
Automatic translation:
Casino Guru is examining the case
