The player from Germany is experiencing delays in receiving a payout of €250 from Casombie Casino. Despite sending multiple emails, she has not received a response for 3 days. The player later confrmed receipt of winnings, thus the complaint was closed as resolved.
Casombie Casino - Player's withdrawal is delayed.
Amount: €250
Casombie Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Hello,
I have repeatedly emailed casombie Casino asking when they will pay out the €250 and I have been waiting for a response for 3 days. I keep getting put off in the chat.
Automatic translation:
Public
Public
3 months ago
Dear Oezkan81,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Tomas
Public
Public
2 months ago
We received the following response from the player:
Das Geld wurde heute ausgezahlt,vielen Dank für ihre Mühe 👍
Dear Oezkan81,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with any online casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
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