CasinoWin.bet - Player’s withdrawal has been delayed.

I had made an withdrawal on 11th july and is taking so long to process the witdrawal, they told me that usually is taking between 7-21 bussines day wich is absurde to take so long considering that if you want to reverse the witdrawal they will do in a minute. I have the account verified and its a small amount. I have read the reviews and are very bad. I hope I will get my witdrawal

Dear Gabriel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please confirm that your account has been successfully verified already? Do I understand correctly that the payment is still pending inside the account without being processed? Have you accumulated your winnings with or without an active bonus?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

Hi Petronela, my account is fully verified, I have an email confirmation from them. My witradraw is having awaiting status and when deposit I had bonus but I succesfully completed the wagering process.

I haven't received any email confirmation when I witdraw so it is very strange and unprofessional and after reading the reviews on this site..I hope it will sort it out, thanks

Thank you very much, Gabriel, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Thanks for support!

Hello Gabriel,

I'm Nick and I'll be assisting you from now on in your case. I would like to ask Casino.Win.bet to join us and help us resolve the player's issue.

Dear CasinoWin.bet,

Please note that if we won't get any respond within the next 7 days, the complaint will be closed as unresolved and may negatively affect the casino's rating.

Dear Gabriel,

Unfortunately, as you can see the casino did not respond to us at all. I'm really sorry that we could not help you more but as the casino is non-responsive, there isn't much we can do. The complaint will be now closed as unresolved. Please do not hesitate to contact us if you will come across any other trouble in the future, we will gladly try to help you out.

Best regards,

Nick

Casino.guru