CasinoStriker Review

The player from Norway had experienced difficulties withdrawing winnings from an online casino. He had claimed to have fulfilled the wager requirement but was repeatedly asked to verify his account. He was later informed that he couldn't withdraw due to an expired bonus. After he had left a review on a forum, the casino had blocked his account and ceased communication. The casino had responded, alleging the player used different IP addresses and violated terms of service. The player had denied these allegations. The Complaints Team had analyzed the evidence and found that although the casino's handling of the bonus had been confusing, the player had not completed the wagering requirements before the bonus expired. As the player didn't have any legitimate winnings being held by the casino, the complaint was eventually rejected. The player later requested the case be reopened, stating that the bonus had been allowed to expire as the casino support had told the player that they were able to make a withdrawal of their real money balance, and the player was waiting for the verification process to be completed. The casino failed to respond to this, so the complaint was eventually closed as 'unresolved' and it was recommended that the player contact the regulator.

The player from Portugal had found that his account had suddenly been blocked and was seeking help to retrieve his money. The player had claimed that he had won €1500 from the game "Coin Strike" after making a deposit without using any bonus. The casino, however, had argued that the player had violated their Bonus Terms & Conditions by allowing bonuses to expire while still having winnings, leading to the blocking of his account. Despite several attempts, the casino had failed to provide the player's game log for further investigation. The player had been advised to file a complaint with the gaming authority that regulates the casino. The complaint had been closed as 'unresolved' due to lack of evidence from the casino.

The player from Albania had raised a complaint about a maximum win limit imposed and subsequent deduction of his winnings at an online casino. Despite our requests for additional information to understand and resolve the issue, the player had not responded.

The player from Hungary won 9 EUROS via free spins and deposited 20 EUROS to continue betting. They are having issues with the wagering system, encountering changing requirements, account manipulation, and a lack of visibility into their deposit and game history. The player is requesting a refund of at least 270 EUROS.