The player from Iceland is experiencing difficulties withdrawing his funds due to limited availability of payment methods. Player’s complaint has been resolved successfully.
Casinonic - Player’s struggling to withdraw his winnings.
Amount: $2,660
Casinonic
Safety Index:Very highSafety Index
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9.3
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Hard KYC process, dragging there feet, I had won some money and it took a long time to go through KYC. Then they said they couldn’t pay me through my card I deposited with. And told me to open up NETELLER I did that. Then I received 800 usd through NETELLER... but they have been dragging on paying me total of 2660usd through NETELLER rejecting the payment! With no expalanation.
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3 years ago
Dear Haukur,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand, that a variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers and bank restrictions, all have a major influence.
Do I understand correctly that your payment has been split into several installments of $800 each and the first one was received successfully?
I have checked general terms and conditions, and this is what I found https://www.casinonic.com/terms-and-conditions:
"The minimal amount for withdrawal is 20€ or an equivalent. The maximum amount for withdrawal depends on the payment method you use. If the requested amount exceeds the limit of a particular payment system, the amount will be withdrawn in installments."
Did you receive any explanation why your winnings have been split into several smaller payments?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
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3 years ago
Hi and thanks for the answer, they allready used NETELLER to pay me once, they have been rejecting to pay 2660 more in one transaction through NETELLER( I talked to NETELLER and said they can transfer 6000 usd in one payment the problem is not NETELLER) latest that I did split up for 3 separate withdraws which are now pending.
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3 years ago
Thank you, Haukur, for your reply. Do I understand correctly that you have three separate withdrawals pending? Could you please advise how many days ago you have requested them?
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3 years ago
Well 1 of them processed yesterday all requested at the same time on Tuesday. Still waiting on other two.
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3 years ago
I fully understand your frustration, Haukur. I will set the timer for additional 6 days and if there’s no development by Wednesday, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawals. Thank you in advance for your patience.
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3 years ago
As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Haukur, for your cooperation and confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
