The player from North Macedonia had faced a delayed withdrawal from Casinoly. Despite the casino's policies having indicated a maximum three-day delay, the player had been informed it could take up to five days. The player had reported that he won the money through real play, not bonuses, and that the casino had cited technical issues due to a high volume of withdrawal requests as the reason for the delay. Despite our efforts to assist, the player did not respond to further inquiries, which led to the rejection of the complaint.
Casinoly - Player experiences withdrawal delay.
Amount: €500
Casinoly
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
9 months ago
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10 months ago
Hello, I have problem with my withdrawal in this casino. I have asked for it 3 business days ago. Untill today I have just same answer that my request is in queue for paying out.
Firs they said max 3 days ( also according to their teams and conditions) now today the said 5 days or Monday (if it is Monday that will be more then week)
This is pure scam please help me to get my money back. I can't imagine how they keep this rating here.
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10 months ago
Hello Jony1989,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Casinoly. Please allow me to ask you a few more question before we would move forward.
Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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10 months ago
Hello, no there is no verification option in this casino. If needed they will let me know. Today I spoke last time and I see that this is scam. First they said to me max today I will get paid. Now they are saying 5 business days. Everyday is different story.
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10 months ago
Again nothing, now they send me the message that they have technical problems due to lot of withdrawal requests. I don't think I will get paid from this casino....
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10 months ago
Hello Jony1989,
As the 14 days recommended time frame still has not pass, please let us know within a week if there's been any update.
