Casinoin - Player reports glitching games causing loss of funds.

This casino is glitching running dodgy systems all of a sudden all my money goes the games were great then this major glitch all these casinos are ripping people off and ur backing them why is that backhand payments....this is bullshit the laws go no grip on this industry Just before these glitches my game was good playing normally regular wins then the glitch my balance plummets all of these rogues need to be busted and I want all.my money back as they take take take .stop promoting casinos that aren't safe that are dubious and have serious glitching systems and software

Dear Tappychappy9,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history with the exact time of the incident along with any relevant communication to veronika.l@casino.guru? Have you stopped playing right after the incident?

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Please understand that without any supporting evidence, we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Veronika

No I kept playing and really noticed the difference in the gameplay for the worse.I don't believe how they are made or any of that shit it would be naive to think that tech nerds could not compromise and manipulate and I AM 100% CERTAIN THEY ARE AND HAVE TARGETED ME.maria casino unibet casino bingo.com all the same

...random algorithms arent 24/7 shit with no free spins only 2 symbols....it's a farce.AND you guys are promoting so many of these places where IV bn ripped.You should see how much money they have taken with absolutely no returns I EVEN HAD ONE OWNER TELL ME HE HAD GAME SETTINGS HE COULD SET TO MAKE THE GAMES MORE DIFFICULT....I MEAN WTF IS GOING ON...THIS IS UNDERHANDED CRIMINAL THEFT ON A GLOBAL LEVEL FROM THE CABAL HYPNOTISING AND BEAINWASHING PEOPLE AND FUCKN RUINING THIER LIVES DONT UNDERSTIMATE ME GOING TO FUCKN MALTA AND MACHETING SOME CUNTS FACE.FUCK THESE CUNTS IM DONE WITH THEM THEY ARE FUCKN CHEATING AND THEY ARE FUCKN WORMS.THERE U GO I SAY IT HOW IT IS...FREEDOM OF FUCKN SPEECH THIS WORLD IS FUCKED

To many shitters using fuckn tax haven islands to fuck the world over I mean it's just simple CLEAN UP THE SHIT AND STOP IT JUST FUCKN OVERHAUL THE WHOLE LOT AND FOR STARTERS.AND PUT THESE PRICKS IN JAIL.THEY ARE GETTING AWAY WITH WAY TO MUCH.

I understand that you're feeling frustrated and upset about your gaming experience.

Online gambling platforms are regulated by governing bodies to ensure fair play, security, and responsible gambling practices. However, if you believe there has been misconduct or wrongdoing, it's advisable to report your concerns to the appropriate authorities.

Moreover, I kindly request that you refrain from using foul language in your communication. You have been warned in the past about using abusive language on our forum. We encourage you to express your concerns in a civil tone. Failure to adhere to our community guidelines regarding language may result in temporary or permanent suspension of your account.

Hello,

We would like to assist in the resolution of the problem, however we could not identify any customer registered with the email weart14eve***@gmail.com in our system.

Could you please provide us with the correct login? It will help us to analyze the situation faster and provide necessary assistance.

We look froward to your reply.

Best regards,

Casinoin Team

Could you please specify your phone number in full format (with the country code).

Also, have you escalated your concerns to the customer support?

Thank you.

+6*** oh yes I went on there and spoke to their customer support even tho I would kicked before I get on their quite often and they said they knew nothing of such glitches they HV also said on previous complaints about game glitches and such to clear my cookies and cache but I'd already done that most times prior to these things happening

To assist you further, it would be greatly helpful if you could provide a screenshot of your account where your Login is displayed, since we are still unable to identify your account by the provided data.

This will help us to investigate the matter more thoroughly and offer you the appropriate assistance.

Thank you for your understanding and cooperation.

Funny how their site is so glitchy it wouldn't allow me to even go to my account page continually po reverting this so yes IV done this and il send u pics of the site once IV entered to what is this place this so Dodgy

As u see still got this malfunctioning going on with all the icons all over the place but oh they deny this is even happening then they have the stormcraft version of thunderstruck game stormchaser under the original thunderstruck game icon it doesn't function properly as in its sideways not upright in portrait mode and the rift never opens for ages glitchy as f#£k reels not to mention the game by netent jackpot 6000 when playing it every time the reel once spun would pause and a sec in the glitch on into the spin f#£_kn dodgy and these guys RTPS are way off how can I just lose lose lose lose continually

How can u condone and rate these Curacao criminals so highly it's clear they are game manipulators and cheats the odds aren't random they are heavily stacked against me and these people are smugly sitting in a land far away robbing people blind for a living and ruining people's lives by not being fair and ethical it's got to stop

Here's what happens when u go to lay a complaint via their website link.... really site safe stuff legitimate as eh....na mate NO ITS NOT CASINO GURU Ur ratings are way off and ur leading people up the garden path to be robbed by these crims

Where's the justice in this world there is none we are stuffed the word justice is no longer the whole system is failing there's no law enforcement anymore there's just rogues running free ruining the free world and it's people of innocence

Dear Tappychappy9, thank you for providing us with the emails with the attached screenshots showing the glitches on the casino website. Since the casino representative joined the discussion, I recommend you forward the emails you provided me with to the casino email.

Dear Casinoin representative, please advise to what email address the player could send you the relevant screenshots.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hello,

We apologize for the delay in responding to you.

It appears that there was a missing digit in the phone number you provided, but we have now successfully identified your account.

Thank you for providing us with the necessary information. Our support team has informed us that they are still awaiting additional clarification from you in order to further investigate the issue. Could you please reach out to them again with the required details?

Additionally, we have conducted a thorough check and found no other similar complaints from our other customers. Therefore, we kindly request more information from you for escalating the case.

To address your concern, please send an email to support@casinoin.io or complaints@casinoin.io.

Unfortunately, the complaint link on our website is not clickable, so customers are required to send an email from their own email account or submit request through the live chat option.

Kind regards,

Casinoin

I fuckn sent u screenshots of Ur cracked failing casino with the worst RTPS ever u repeatedly stole money from me using manipulated gameplay the odds were unbelievably stacked on Ur side and my bets prove this no wins

Dear Tappychappy9, can you please confirm that you sent the screenshots to support@casinoin.io or complaints@casinoin.io?

I’m sorry to hear about your problem with repeated losses at this casino. However, I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about Payout ratio (RTP): https://casino.guru/learn-about-games-of-chance-rtp-variance. 

Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else I could do for you regarding your complaint.

Dear Tappychappy9,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dude this is what pisses me off about these pricks they act stupid they were sent multiple screenshots via chat they also were booting me from games that were succeeding there reels on multiple games had glitchy stalls everytime they weren't smooth and they are and always will be rogue thieving cheats they are loosely controlled they are under monitored by giving backhanders to corrupt officials in a ignored laxidasical system that probably backpays a shit load of people to remain like this maybe even including u to write good reviews for them to suck me in to losing SHITLOADS of my money to them.The games up I sent Guru pages of losing bets and the trends were very seldom in my favour and yes there were trends always in favour of house and the casino was so glitchy the whole graphics were failing and tripling with the wrong icons they also used the wrong icons for certain games which was dodgy....THERES RANDOM AND THERES STRAIGHT THIEVING which u will notice as u never get the 3rd icon u need and this sort of thing....Casino guru u have all the information so connect the f@#kn dots.SOONER more people can have a legitimate lawful sourve and system which is implicating real time policing of these shady cracksinos THEY OWE ALL MALTA AND CURACAO CASINOS ALL THESE NV SHITTERS THEY HAVE ALL REPEATEDLY ROBBED ME HUNDREDS OF THOUSANDS OF DOLLARS AND GOTTEN AWAY WITH NOT PAYING ME VALID WINS ASWELL.IM FUCKM SICK OF U LYING SCUM.GRRR

Dear Tappychappy9,

If you frequently encounter problems with games stalling and freezing, we suggest seeking an alternative online casino for your gaming needs. Our primary focus is addressing technical glitches resulting in financial losses caused by software errors. Unfortunately, in the cases of long-lasting technical issues with an online gambling establishment, we can do nothing.

Hence, we must regretfully reject this complaint. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.