CasinoCastle Review

Name: CasinoCastle Review
Item: CasinoCastle
Rating: 6.3
Author: Lilo Simmons

6.3/10Safety Index Below average by Casino Guru

Browse recommended casinos

CasinoCastle Review

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (1)

Find on Google

Show company details

Payment methods

Withdrawal limits

per month

$10,000

per week

$3,000

Owner Mangus Solutions Ltd

Established 2021

Estimated annual revenues

> $5,000,000

Licensing Authorities

Curaçao (GC)

OverviewBonusesUser reviews46Safety Index explainedDiscussion6Payment methods8

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (18 to 24 months).

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CasinoCastle Review

We've thoroughly reviewed CasinoCastle and gave it a Below average Safety Index. This casino has some good qualities, but also a lot of negatives because of which it's better to play elsewhere. In our review, we've considered the casino's player complaints, estimated revenues, license, games genuineness, customer support quality, fairness of terms and conditions, withdrawal and win limits, and other factors. CasinoCastle is related to other online casinos listed below and its rating is also negatively influenced by them. So, if you were ever wondering whether this casino is safe and legit or a scam, read the full review below to learn more.

According to our research and estimates, CasinoCastle is a medium-sized online casino revenue-wise. It's a part of a group of related casinos, however, this group is still only medium-sized even when evaluated as a whole. The revenue of a casino is an important factor, as bigger casinos shouldn't have any issues paying out big wins, while smaller casinos could potentially struggle if you manage to win really big.

We currently have 2 complaints directly about this casino in our database, as well as 6 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,654 black points in total, out of which 1,274 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Warning: CasinoCastle has certain sections of Terms and Conditions that we consider to be unfair to the casino's players. Because of this, we advise you to look for a casino with fair rules or at least pay special attention to this casino's Terms and Conditions if you decide to play at it.

As we already mentioned, CasinoCastle has a Below average Safety Index. That means that while it's not completely bad, it does have some negative qualities because of which it's advisable to look for a better online casino to play at.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Withdrawal limits

per month

$10,000

per week

$3,000

Games
Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

No baccarat

Jackpot games

Live games

No poker

No craps

Keno

No scratch cards

No eSports betting

No crash games

Language options

English website

English customer support

English live chat

Game providers

Positives

Unique rewarding system
Bitcoin accepted
Wide variety of bonuses
Nice website

Negatives

Reputation affected by sister casinos
Small selection of game providers
Minimum withdrawal amount is $100 after applicable withdrawal fee
Players won’t be allowed to make a new deposit if their cash balance is equal to or greater than $100

Interesting facts

Big casino popular in the USA

Author & Guarantor: Lilo Simmons Last updated: 18 Aug 2023 Anything incorrect or missing? Let me know

CasinoCastle bonuses

Browse all bonuses offered by CasinoCastle, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of CasinoCastle

This is a place to share experience with CasinoCastle. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 46 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

jerryantle82

Novice

• 11 months ago

I would never advise playing this casino. I played this game requested a withdrawl they denied it said I hadn't made a deposit in a while. So i was gonna deposit money when I got paid. When i did get paid and went on the site my money was gone when I asked what happened to it they simply said it was bonus money and took it.

ConwayFuzz

Visitor

• 1 year ago

This casino is a scammer. I only gave them a one star because that was lowest choice. They say bitcoin in under 10 min. They charge extra 2$ or more, then make you wait over an hr. When you get your deposit, then go to play a game, they charge you for a spin but throw up an error message so your spin never completes. Your paying to play but not getting to. And the 24/7 customer service? Wow! No response to e mail, no instant messages, and when you call their 24/7 phone number, you get very soft, slow, luliby type music until you hang up or your phone goes dead. I would not recommend this casino to anyone. Absolutely worst I've ever encountered.

Next day, I get to play my remaining bonus, because I was not reimbursed the money they stole. So I got to play almost 100$ on 1 game. No switching games. Now that would be alright if the play through on this forced bonus was over 3100$!WTF! Guess what? I lost. If anyone still wants to play this Casino, please, please friend me on face book and I'll verbally assault you and your intelligence and you can send me your hard earned money. Oh, and I did get a response (FINALLY!) from "Herman" of the "Support Team". It was because of the hr wait for bitcoin when I paid extra for 10 min or less. He said I did receive my 18.98 cents and, according to their records I was already playing it. Hang on, Ill show you:
http://kayako.bingo.priv/index.php?/CasinoCastle

Here is my response:
No I wasn’t playing with it. It wouldn’t spin. It would take my bet, and then throw up an error. Tonight it played. But only on one game. The bonus that I never wanted was bullshit. If you hadn’t GAVE it to me, I could have just played the money I put on and cashed out my winnings. Because of your BON-US, I had to bet over 3000$? For a hundred dollar bonus I could only play on one game? You stiff arm robbed me. I am submitting my review and adding tonight to it. It has been a pleasure getting raped by your casino, and if you have any future bonus for me, don’t hesitate to stick them up your ass. Thank you

Sent from Mail for Windows

From: Herman G.
Sent: Wednesday, February 15, 2023 4:06 AM
To: conwayfuzz0@outlook.com
Cc: conwayfuzz0@gmail.com
Subject: [#713519]: My 19$ bitcoin refund

Hello Jeremy,

Thank you for contacting us,

Reviewing your account we see your deposit of $18.98 with its respective bonus received and according to the history of your account, we also see that you have been playing with your balance.

It has been a pleasure to assist you, but if you have any questions do not hesitate to contact us.

Kind Regards,

Herman G
Customer Support Team

Ticket HistoryJeremy Conway (Client) Posted On: 15 February 2023 01:30 AM

I deposited 19$ of bitcoin and initiated the transaction at 12:01. It was supposed to be there within 10min because I paid for the fastest delivery. It is now 12:30. What’s up?

Sent from Mail for Windows

Jeremy Conway (Client) Posted On: 15 February 2023 02:03 AM

I said it in the subject line.

Jeremy Conway (Client) Posted On: 15 February 2023 02:38 AM

I am completely unhappy with your "Casino". Your support is bullshit, and I want my deposit back. Your games just throw up error messages and delete my money. I left a review for you, it is not good. Refund my deposit, delete my account and I may find something good to edit it with. You screwed me, you know it, refund the money you stole.

Sent from Mail for Windows
[cid:image003.png@01D940DE.283F3A50]

Ticket Details

Ticket ID: 713519
Department: CasinoCastle_support
Type: Issue
Status: Closed
Priority: Normal - P4

Helpdesk: http://kayako.bingo.priv/index.php?/CasinoCastle

Screw Casino Castle

I don't have to play there.
It had all the makings of a potentially good casino.

They stole 20$ from me. Strong armed me.
#assfuckedbyCasinoCastle.
Forced to take bonus i never wanted.
Could only play bonus on the first game I played.

Alexanderthegre8

Advanced Novice

• 1 year ago

Same day verification. In fact, their email was within 1 hour which fully verified my account. Almost every other casino takes days to even weeks. Their games are fun. Their Sunday cash prizes are very easily attainable and make wagering easier. Every day in November you get between $0.50 and $1.50 just by clicking a pop-up animation. High wagering makes them have a very big edge against small depositors. I lost all my deposits. Also note that you must have had a recent deposit greater than $25 to be able to withdraw.

Same day verification
Good Sunday money prizes
Daily freebie

High wagering
Minimum withdrawal $25 and it has to be recent

Flameon247

Unregistered user

• 1 year ago

They have so many rules that work in their favor. Every deposit comes with a bonus which sounds good but it's not. Bonuses require 30x playthrough and have a max withdrawal. And the withdrawal takes until Tuesday. But what saves them is that the slots are fair and the website is nice. The free spins and $1 chips also help. I made $200

Relatively high RTP
Not that volatile
Good website
Free spins and $1 chips daily
Bitcoin deposits quick

Terms and conditions unclear
30x minimum playthrough on everything
Maximum payouts on everything
$100 minimum withdrawal
Only payouts on Tuesday
Forced bonuses that have lots of hidden conditions

Magnus52069

Advanced Novice

• 2 years ago

This casino honesty blew me away. I have no idea why it has such a bad review score. It has the most fair games I think I have ever played. The games are unique and I didn’t feel that forced loss like I do RTG casinos. I will definitely go back. This is coming from a person that usually has nothing but bad things to say about casinos too trust me. Give it a try and see for yourself.

Very fair games. I felt they were truly random and fair. Unique selection of games.

The minimum for withdrawal is high

Wollygog

Apprentice

• 2 years ago

New Zealand is accepted. As advised read the terms etc carefully. Not a bad bonus $10 and 10 spins a day at $1 a spin. Haven't had a need to talk to live chat yet. Lacking a few deposit/withdrawal methods. Quite cartoony but fun.

Quirky style
Good starter bonus
Nz accepted

Lacking payment methods
Customer service abit slow to respond

Safety Index of CasinoCastle explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinoCastle. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average6.3/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Warnings

Unfair terms and conditions

This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (18 to 24 months).
This casino forbids certain betting patterns or strategies (even when playing without a bonus), but we have not witnessed this rule being used against players yet.

Complaints about CasinoCastle and related casinos (26)

26All1Opened8Not solved3Solved14Rejected

Complaints directly about CasinoCastle

Case closed Our verdict

Player stopped responding

Disputed amount: $25

Player not receiving promised bonus spins.

Player from Illinois deposited money on an online casino with the expectation of receiving bonus spins every Monday for an entire month. Despite multiple attempts to reach out via email and ticket submissions, the player has received no response or bonus spins. The complaint was closed as the player stopped responding.

Read moreRead less

Submitted: 30 Oct 2023

Unresolved Our verdict

No reaction, passive regulator

Black points: 130

Disputed amount: $396

Player’s struggling to access her account and withdraw the winnings.

The player from the United States is experiencing difficulties withdrawing her funds and accessing the account. The casino replied initially to say that they would look into the situation, but then became unresponsive and so the complaint was closed as 'unresolved'.

Read moreRead less

Submitted: 23 Apr 2022

Resolved Our verdict

Case closed

Disputed amount: $800

Player’s struggling to withdraw their winnings.

The player from United States is experiencing difficulties withdrawing their winnings as the last deposit has been placed more than 30 days ago. The player later confirmed the casino paid him his winnings.

Read moreRead less

Submitted: 29 Jan 2022

Unresolved Our verdict

No reaction, passive regulator

Black points: 250

Disputed amount: $1,000

The player is unable to withdraw his winnings.

The player is unable to withdraw his winnings from the tournament as it requires wagering. Casino didn't respond.

Submitted: 04 Jan 2022

Case closed Our verdict

Player stopped responding

Disputed amount: $200

Player's withdrawal has been rejected.

The player from the US was not able to withdraw their winnings. The casino required the player to make a deposit and provide documents to verify the account, which they were willing to do, however, they were later informed their balance was no longer withdrawable. The casino team did not provide an explanation, but informed us that the player had played the remaining funds down to zero. We rejected this case because the player stopped responding.

Read moreRead less

Submitted: 28 Dec 2021

Complaints about related Bingo Billy Casino (1)

Resolved Our verdict

Case closed

Disputed amount: $1,800

Player’s withdrawal has been denied.

The player from United States is struggling to withdraw his winnings from bonus play. Player’s complaint has been resolved successfully.

Bingo Billy Casino

Safety Index:Very low Submitted: 06 Feb 2020

Complaints about related Bonus Bingo Casino (1)

Resolved Our verdict

Case closed

Disputed amount: ??

Player complains that they didn’t receive Free Spins.

The player from the United States complained about false advertisement of a bonus. The offer consisted of a match bonus and free spins. Due to an unknown issue, the free spins weren't credited to their account. The issue was communicated between the player and the casino and the situation was later resolved to the player's satisfaction.

Read moreRead less