Rated by 46 users
Our independent casino review team has taken a detailed look at CasinoCastle in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. CasinoCastle scored a substantial shortfall in fairness and safety, as reflected by its Very low Safety Index of 3.4. Read our CasinoCastle review to discover more about this casino and decide whether it is a suitable option for you.
We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.
In our review of CasinoCastle, we meticulously evaluated and analyzed the Terms and Conditions of CasinoCastle. We came across some rules or clauses that we did not appreciate, and all in all, we find the T&Cs to be unfair. Unfair or predatory rules have the potential to be held against players to defend withholding their winnings. Therefore, as we discovered some serious issues with fairness of this casino's T&Cs, we advise seeking a casino with fairer T&Cs or at least approaching this casino with caution.
CasinoCastle is a medium-sized online casino based on our estimates or collected information. Considering its size, this casino has an average sum of disputed winnings in complaints from players. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.
To our knowledge, CasinoCastle is absent from any significant casino blacklists. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.
All of that, together with other factors considered in our review, has resulted in CasinoCastle having a Safety Index of 3.4, which is a Very low value. We strongly recommend players to stay away from this casino and look for one with a higher Safety Index.
When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of CasinoCastle to be unfair.
Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.
We currently have 2 complaints directly about this casino in our database, as well as 6 complaints about other casinos related to it. Because of these complaints, we've given this casino 7,213 black points in total, out of which 6,909 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.
Our database has a total of 46 user reviews of CasinoCastle, giving it a Mixed User feedback rating. You can find the reviews in the User reviews part of this page.
CasinoCastle is in the ownership of Mangus Solutions Ltd and has an annual revenue estimate greater than $1,000,000. This makes it a small to medium-sized online casino according to our classification.
To our knowledge, CasinoCastle has not obtained a gambling license from any regulator.
CasinoCastle supports 9 payment methods. This includes: VISA, Mastercard, PayPal, Diners Club, American Express, Bitcoin (BTC), Discover, Litecoin (LTC), Ethereum (ETH).
Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.
| Withdrawal limits | Win limits |
|---|---|
| USD 1,000 per week | No win limit |
| USD 3,000 per month |
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. Languages and customer support options available at CasinoCastle are displayed in the table below.
| Language | Website | Customer support | Live chat |
|---|---|---|---|
| English |  |
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| Spanish |  |
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During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. Customer support is crucial to us because it can be very useful in resolving problems with player's account, registration at CasinoCastle, withdrawals, and other potential areas of concern. According to our tests and collected information, CasinoCastle has an average customer support.
CasinoCastle gives players an option to play these types of games: Slots, Roulette, Blackjack, Video poker, Bingo, Jackpot games, Keno.
The casino's game library includes titles from 3 providers. This includes Parlay Entertainment, Mobilots, Casino Web Scripts.
Online casino sites offer bonuses to attract and retain players, as an incentive to register an account with them and begin playing. We currently have 8 bonuses from CasinoCastle in our database, which you can find in the 'Bonuses' part of this review.
Browse all bonuses offered by CasinoCastle, including their no deposit bonus offers and first deposit welcome bonuses.
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Take a look at the explanation of factors that we consider when calculating the Safety Index rating of CasinoCastle. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
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