Casino4u Review

The player from Alberta, who lived close to Saskatchewan's border, had her winnings confiscated by the casino due to suspicion of using a VPN to bypass restrictions. The player denied these claims and believed the confusion had been caused by frequently switching between Alberta and Saskatchewan cell towers. The casino had accused the player of accessing a NetEnt game, which was restricted in her region. After a discussion, the casino agreed to restore the player's winnings on the condition that she would not play any restricted games in the future. The player agreed to this condition. The casino had since returned the confiscated winnings to the player.

The player from Australia requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany had been waiting for his withdrawals to be processed for 10 days before he submitted the complaint. They were still pending in his account. He was required to provide additional documents to verify his identity. 11 days later, the player informed us he had received all his funds.

The player from Canada has been accused of opening multiple accounts. Admittedly, a friend has an account in the same casino. The complaint was resolved as the casino reconsidered their decision and open the player's account, who was then able to withdraw.