Casino Purple Review

The player from the United Kingdom had been unable to access his account on Purple Casino to withdraw 2000 euros. Despite multiple attempts to reach the casino over five days, he had received no responses. The player mainly engaged in live roulette and dice games and did not use any bonus to accumulate his winnings. The casino claimed that the player had used all his balance, but the player disputed this, stating he could not log into his account to spend the winnings. Despite our attempts to engage the casino to provide proof of the user's account balance and betting history, they did not respond. We had marked the complaint as 'unresolved', which has negatively affected the casino's rating.

The player from the United Kingdom had reported experiencing game errors, including freezing and incorrect stake charging, on an online casino website after depositing €150. He noted that despite multiple attempts to contact the casino regarding these issues, he received no response. He also reported that his card issuer had found the casino site suspicious. Since the player reported a successful refund was issued we closed the complaint.

The player from the United Kingdom had his withdrawal request rejected after he had deposited £300. He had claimed that there were no initial wagering requirements and reported that the casino had not responded to his emails. Despite our team's efforts to assist, the player had failed to provide further details about his issue. As a result, we were unable to proceed with the investigation and the complaint was rejected.

The player from the United Kingdom had been unsuccessful in her efforts to withdraw funds from her casino account. After communication indicated the withdrawal was in process, the player was later informed that her account didn't exist, despite having received offers from the casino. The player was unable to provide any emails or messages that confirmed the existence of her account at the casino, nor any communication with the casino regarding the issue. Even the deposit receipts she had sent did not contain information that could be linked to this specific casino. Due to a lack of evidence to support her claim, we were unable to assist the player in resolving the issue.

The player from the United Kingdom had €50 deducted from her account upon registration at an online casino, instead of it being added to her account. She had contacted customer support but had received no assistance and was unable to withdraw the funds. Despite her account having shown the deposited funds as available, the casino's website had not allowed her to withdraw or perform other actions. The casino had not requested verification of her account. The player had not claimed any bonus, nor had she used the deposited balance. After unsuccessful attempts to resolve the issue with the casino and our team, the player had decided to use the funds in the casino. As a result, we had rejected the complaint.

The player from the United Kingdom had deposited money but was unable to withdraw his winnings due to issues with the online site. The player's account had not been fully verified and he had not received any communication from the casino regarding his inability to withdraw. He suspected it might have been an internal issue with the casino as he had encountered glitches on the withdrawal page. Additionally, he had been unable to log in, despite using a saved password. We had attempted to mediate the situation, but the casino failed to provide necessary evidence regarding the player's funds. As a result, we were forced to close the complaint as 'unresolved'.

The player's withdrawal is delayed for over 2 weeks. Eventually, the player received some of the payment to her Bitcoin wallet, but the rest of her balance was no longer visible in her casino account. The casino told the player she was only entitled to be paid 10x the amount of her last deposit, and the rest of the winnings would be forfeited as per the terms and conditions. We find rules such as this to be unfair when used regarding real money play, in accordance with our Fair Gambling Codex. The casino did not reply to the complaint, so it was closed as 'unresolved'.

The player from Spain has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.