Our expert casino review team has carefully analysed Casino-Mate in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. Casino-Mate scored an Above average Safety Index of 7.3, which means it could be viable option for some players. There are, however, numerous casinos that scored a higher ranking in terms of fairness and safety. Carry on reading our Casino-Mate review to make an informed decision whether or not this casino is the right fit for you.
Safety Index of Casino-Mate – Is it fair and safe?
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the Casino-Mate Terms and Conditions as part of our review of Casino-Mate. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Taking the significance of our findings regarding the fairness of this casino's T&Cs into account, we urge you to look for a casino with fairer T&Cs, or to proceed with caution should you decide to play in this casino anyway.
Considering our estimates and the factual data we have collected, Casino-Mate appears to be a average-sized online casino. In proportion to its size, it has received complaints with a low total value of disputed winnings. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
As far as we are aware, no relevant casino blacklists mention Casino-Mate. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
Taking into account all factors in our review, Casino-Mate has scored a Safety Index of 7.3, representing an Above average value. This casino is an acceptable option for some players, however, there are finer casinos for those in search of an online casino that is committed to fairness.
Note: Casino-Mate is linked to 1 other online casino, based on the information we've collected. Due to the link between these casinos, we included the characteristics of related casinos in the calculation of Safety Index of Casino-Mate.
Terms and Conditions of Casino-Mate evaluated
We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Casino-Mate to be unfair.
Note: For more specifics regarding our findings from the T&Cs evaluation click here.
Player complaints submitted about Casino-Mate
In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.
We currently have 3 complaints about this casino in our database. Because of these complaints, we've given this casino 576 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Casino-Mate user feedback and reviews evaluated
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
Judging by the 22 user reviews given to Casino-Mate, it has a Great User feedback score. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
Licenses and company data
Casino-Mate is owned by Jacked Affiliates Ltd and has estimated revenues exceeding $5,000,000 per year. Based on the revenues, we consider it to be a medium-sized online casino.
Casino-Mate has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.
Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.
Withdrawal limits
Win limits
EUR 10,000 per week
No win limit
EUR 40,000 per month
CAD 10,000 per week
CAD 40,000 per month
NZD 10,000 per week
NZD 40,000 per month
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Available language options and customer support
When reviewing online casinos, we collect information about their customer support and language options. You can find languages available at Casino-Mate in the table below.
Language
Website
Customer support
Live chat
English
24/7
Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Casino-Mate, managing your account, withdrawals, or other matters. Casino-Mate has a good customer support, judging by the results of our testing.
Slots and casino games at Casino-Mate
Casino-Mate offers these types of casino games: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Virtual sports, Other games, Crash games.
Casino games from 31 game providers are offered. This includes Play'n GO, Evolution Gaming, Quickspin, Yggdrasil Gaming, Betsoft Gaming, iSoftBet, Playson, BGaming, Wazdan, Habanero, Red Rake Gaming, Spinomenal, Booming Games, Tom Horn, Booongo, Relax Gaming, Platipus, Qora Games, Swintt, Wizard games, Felt Gaming, Stakelogic, G Games, Spribe, 1spin4win, Flatdog, Games Global, Reevo, Mascot Gaming, Vivo Gaming, PGsoft (Pocket Games Soft).
Bonuses and codes offered by Casino-Mate
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. Our database presently holds 4 bonuses from Casino-Mate, which are listed in the 'Bonuses' section of this review.
Note: Our separate page features details on Casino-Mate bonuses for additional information about this casino's offers.
Browse all bonuses offered by Casino-Mate, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(22)
User reviews of Casino-Mate
This is a place to share experience with Casino-Mate. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
I gave this a 4 because I do love that this site is one of the true platforms for Australians with games. I hope that more people can check this out because it is worth it to listen to. It is unfortunate that many countries can't access this though.
Safety Index explained
Safety Index of Casino-Mate explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino-Mate. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Above average7.3/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Low value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
This casino forbids certain betting patterns or strategies when playing with bonus funds, but we have not witnessed this rule being used against players yet.
