The 3rd party operators featured on this page are featured on a non-commercial basis with no commission arrangements in place. 21+. Gambling Problem? Call 1-800-GAMBLER.

HomeOnline casinosCasino Masters review
Casino Masters review

Casino closed

Casino Masters has been closed and no longer operates.

Browse all casinos
Genesis Global Ltd.
2021
> $1,000,000
OverviewUser reviews3Safety Index explainedDiscussion1

Casino closed

Casino Masters has been closed and no longer operates.

Browse all casinos

Casino Masters Review

This review examines Casino Masters, using our casino review methodology to determine its advantages and disadvantages by our independent team of expert casino reviewers. By evaluating the casino's licenses, Terms and Conditions, up-to-date player complaints, limits, customer support, and other key elements, our review team has classified the level of safety and fairness of the casino, categorizing it as either legit and safe, a possible scam, or falling in between.

The casino's Safety Index, a score indicating the safety and fairness of online casinos, has been determined through our analysis of these findings. A higher Safety Index decreases the probability of experiencing issues when playing or making a withdrawal. Casino Masters has an Above average Safety Index that sits at 7.2, indicating that it may be an acceptable option for certain players. However, there are numerous casinos with even higher rankings in terms of fairness and safety. Read our Casino Masters review to discover more about this casino and decide whether it is a suitable option for you.

Fairness and safety of Casino Masters

We calculate a casino's Safety Index based on an elaborate formula that takes into consideration a wide range of information that we have collected and assessed in our review. These involve the casino's estimated revenues, complaints from the players, T&Cs, blacklists, and so on.

In our review of Casino Masters, we meticulously evaluated and analyzed the Terms and Conditions of Casino Masters. To our best understanding, there are no rules or clauses that could be viewed as unfair or exploitative. This is a favorable sign, considering that such rules could potentially be leveraged to deny the players their rightful winnings.

Based upon our estimates and collected information, we consider Casino Masters a very big online casino. It has an average amount of restrained payouts in complaints from players, when we take its size into account. We consider both the casino's size and the number of player complaints and how they correlate, seeing as bigger casinos tend to receive more complaints due to the larger number of players.

Based on our findings, no important casino blacklists feature Casino Masters. If a casino is included on a blacklist such as our Casino Guru blacklist, this could hint that the casino has committed some kind of misconduct towards its customers. We urge players to keep this in mind when searching for an online casino to play at.

All in all, when combined with other factors that come into play in our review, Casino Masters has landed an Above average Safety Index of 7.2. Although this casino could be a satisfactory option for some, it is imperative for us to remind players that there are other casinos that better foster fairness and honesty in their treatment of customers.

Note: Casino Masters is linked to 22 other online casinos, based on the information we've collected. Because of the relationship between these casinos, we have considered the qualities of the related casinos when calculating the Safety Index of Casino Masters. They resulted in a lower Safety Index than this casino would have without related casinos.

Terms and Conditions of Casino Masters

When evaluating online casinos, we meticulously analyze each casino's Terms and Conditions with the aim to assess their fairness level. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We did not find any unfair or predatory rules in the Terms and Conditions of Casino Masters during our review.

Player complaints regarding Casino Masters

Player complaints play an important part in our casino review methodology, as they give us a clear insight into issues experienced by players and casinos’ way of handling them. We take into account all complaints filed via our Complaint Resolution Center in addition to those we compile from other sources when examining each casino's safety and fairness.

We currently have 0 complaints directly about this casino in our database, as well as 27 complaints about other casinos related to it. Because of these complaints, we've given this casino 7,939 black points in total, out of which 7,939 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Casino Masters

On Casino Guru, users can rate and review online casinos to voice their opinions, feedback, or experience. Based on these, we generate a total user feedback that varies between Terrible and Excellent.

However, the User satisfaction score is only calculated once a casino has 10 or more reviews. Since we have only collected reviews from 3 players, Casino Masters does not have a User satisfaction score yet. You can find the reviews in the User reviews part of this page.

Note: It's important to note that user reviews may not always provide an objective reflection of the casino's quality. Instances exist where casinos write fake reviews to boost their user feedback score, while some dissatisfied players leave multiple negative reviews to tarnish the casino's reputation. Our best efforts are put into filtering these out and calculating an objectively accurate user feedback score; nonetheless, we do not include user feedback in our Safety Index calculation.

Licenses and company information

Casino Masters is owned by Genesis Global Ltd., and we have estimated its yearly revenues to be greater than $1,000,000. This makes it a small to medium-sized online casino on our scale.

Casino Masters is licensed by Malta Gaming Authority in Malta.

Payment options, withdrawal limits and win limits

Casino Masters supports 31 deposit methods. This includes: Neteller, Skrill, PaysafeCard, Payz (ecoPayz) , Mastercard, VISA, Giropay, Sofort Banking, VISA Debit, PayPal, Trustly Pay, Euteller, Diners Club, Maestro, American Express, Online bank transfer, AstroPay, ApplePay, Boku, Jeton, MiFinity, SwiffyEft, Interac e-Transfer, Unified Payments Interface (UPI), Paytm, Rapid Transfer, Interac, RuPay, Pay N Play, MuchBetter, Google Pay.

There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.

Withdrawal limits Win limits
EUR 5,500 per week No win limit
EUR 22,000 per month
USD 5,500 per week
USD 22,000 per month
NOK 55,000 per week
NOK 220,000 per month
CAD 5,500 per week
CAD 22,000 per month
INR 440,000 per week
INR 1,760,000 per month
NZD 5,500 per week
NZD 22,000 per month
ZAR 82,500 per week
ZAR 330,000 per month
Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Languages and customer support options

To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. The options available at Casino Masters can be seen in the table below.

Language Website Customer support Live chat
English Yes Yes Yes24/7
German Yes Yes Yes
Finnish Yes Yes Yes
Norwegian Yes Yes Yes

Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Casino Masters, your account, withdrawals, or anything else. According to our tests and collected information, Casino Masters has a good customer support.

Casino Masters slots and casino games

Players can enjoy these types of casino games at Casino Masters: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Craps and dice, Scratch cards, Other card games, Other games.

Casino games supplied by 15 game providers are available. This includes NetEnt, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Yggdrasil Gaming, Red Tiger Gaming, Big Time Gaming, iSoftBet, Push Gaming, 1X2 Network, Relax Gaming, Skywind Group, Gamevy, Gamomat.

Casino Masters bonus offers and codes

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. There are 4 bonuses offered by Casino Masters in our database at the moment. All the deals are available in the 'Bonuses' section of this review.

Note: Take a look at our designated Casino Masters bonuses page for more details about this casino's bonus offers.

Games

Show all
Slots
Roulette
Blackjack
No betting
Video poker
No bingo
Baccarat
Jackpot games
Live games
No poker
Craps and dice
No keno
Scratch cards
No eSports betting
No crash games

Language options

English website
All languages (4)
English customer support
All languages (4)
English live chat
All languages (4)

Game providers

Show all (15)
  • NetEnt
  • Pragmatic Play
  • Apricot (Microgaming)
  • Big Time Gaming
  • Yggdrasil Gaming
  • Push Gaming
  • Evolution Gaming
  • Play'n GO

Positives

  • Above average withdrawal limit
  • Simple and clean website design
  • Live dealer games are available

Negatives

  • Many restricted countries
  • Withdrawal fees
  • Not all payment methods are available for all countries
User reviews (3)

User reviews of Casino Masters

This is a place to share experience with Casino Masters. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:
Not enough data

Rated by 3 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review
Casino Guru
We want players to understand gambling.
• 3 years ago
My bad i didn't think to check the slots before depositing. They are all set on crazy high minimum bet. They offer to deposit with bonus for small amount but then once on the slot you realize you have 15-20 spins in your balance and it goes straight 0. Playing there is not only expensive but it also lacks a lot of options.
  • Live Chat Support 24/7
  • Multiple Channels for Fast Deposit
  • Accepts Crytocurrency
  • High Risk of Losing
  • Lack of Game Options
• 4 years ago
I have been waiting for my payout for 16 days, live support is kidding its customers, always asking for new documents and 72 hours in coming.
  • 15+ days for payout
  • Live support doesn't want to help
• 4 years ago
I deposited $CA 150.00 win 5k. Took a week for all verification of documents.
This is my first time playing. I got very lucky. The highest max you can withdraw is only 3k so I split the withdrawals to 3k and 2k. I blew up 2k back as I was bored waiting for verification. After that I lowered my deposit balance to $10 per month to avoid my remaining winning pending withdrawal.
Exactly 7 days I receive my 3k thru etransfer.
Lots of good bonuses pay out games.
  • Good selection of games. Chat support are great. Just be respectful and nice to them.
  • Don’t play on games that says HOT games. You will end up losing.
Safety Index explained

Safety Index of Casino Masters explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Casino Masters. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average7.2/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Complaints about Casino Masters and related casinos

(180)
180All1Opened23Unresolved74Resolved82Rejected

Complaints directly about Casino Masters

Complaints about related Vegas Hero Casino (33)

Show more complaints (+10)
Discussion

Casino Masters Discussion

Discuss anything related to Casino Masters with other players, share your opinion, or get answers to your questions.

Casino Guru
We want players to understand gambling.
flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
Trustpilot_flash_alt
What’s your opinion on Casino Guru? Share your feedback
Subscribe to our newsletter for no deposit bonuses, free tournaments, new slots, and more.