The player from the US is not able to withdraw her winnings. Unfortunately, the player later informed us that she closed her account and she was no longer interested in our help.
Casino Extreme - Player's struggling to withdraw her winnings.
Amount: $215
Casino Extreme
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case closed
Our verdict
Other
REJECTED
Case summary
11 months ago
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11 months ago
First time I used this site and I shouldn't have I go to withdraw my winnings come to find out I can't no big deal I go to the live chat and ask could they send me the withdraw forms says they're payout is through bitcoin I did not know that because I don't have bitcoin was not in formed . Every time I try to get in touch with someone they disconnect me
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11 months ago
Dear TribalQueen,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.
Do I understand correctly that this was your first withdrawal attempt? Is there any alternative withdrawal method that would be suitable for you?
Thank you in advance for your reply.
Best regards,
Kristina
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11 months ago
No that is the only one I have they verified it not sure let will go through
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