The player from Argentina is struggling to withdraw his winnings. The complaint got successfully resolved.
Casimba Casino - Player’s having difficulties withdrawing his winnings.
Amount: $3,000 ARS
Casimba Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.7
Casimba Casino has a Safety Index of 4.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
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4 years ago
Translation
I requested the withdrawal almost two months ago, I sent everything requested, and they do not even explain what happened. My account is still pending withdrawal and they inform me that they have already done it ,,, are they false casino excuses?
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4 years ago
Dear Ricardo,
Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. Could you, please, confirm that this was your first attempt for a withdrawal? Did you complete KYC verification successfully in the past? I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Kristina
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4 years ago
Translation
I made a single withdrawal request on May 8, and from there excuses began to follow. I sent the documentation they asked for and lately they already told me that the transfer had been completed. My bank never confirmed it to me. I asked for a copy of the transfer receipt and I am still waiting for it.
I hope you can help me
Thank you
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4 years ago
Thank you very much Ricardo for your reply. I will now transfer your complaint to my colleague Zuzana who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.
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4 years ago
Hello Ricardo,
I am very sorry to hear about your withdrawal problem.
In this case, I would invite Casimba Casino to join this conversation. I would like to ask how does the situation with Ricardo's withdrawal look like?
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4 years ago
Translation
Thank you for taking care and Casimba deigns to answer, but except for a miracle, I believe that this small robbery is already accomplished. I can't find any valid explanation for the situation. I hope Susana can solve something
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4 years ago
We would like to ask the Casimba Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.
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4 years ago
Translation
I don't think they can solve anything, because they are very cheeky. I thought you guys could offer some more pressure. In the end I opted to have my money returned to my casino account because it was impossible to be reasonable with them anymore. They are true thieves. I will lose what they give me back (they don't even know if they will) and I will forget about this game option. Too bad because in times of pandemic it is reasonable entertainment.
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4 years ago
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In case you are interested, I tell you that you do not even want to credit my bank account with MY MONEY. May I receive some opinion from you, who theoretically are dedicated to mediating and solving problems with casinos?
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4 years ago
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In the previous message, where it says bank account must say the casino ...
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4 years ago
Hello Ricardo,
Thank you for your review and we are sorry to hear about your experience.
We have had the matter reviewed by our Accounts Team, who confirmed that we attempted to pay your withdrawal on 8th May 2020, having followed up on said transaction with the payment provider, it turns out that the transaction failed.
That being said, we are pleased to confirm that we successfully re-processed the withdrawal on 3rd July 2020, our Accounts Team have also confirmed that they have since been in contact with you to advise.
Although this matter extended beyond our control, we are sorry that you have had this experience and apologise for any inconvenience or frustration caused as a result thereof.
Kind Regards
Casimba Casino
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4 years ago
Thank you for the update.
Dear Ricardo, could you please confirmed here once you receive your withdrawal. Hopefully, we can close this complaint soon.
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4 years ago
Translation
Still without news to date ... do you think they will comply?
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4 years ago
Dear Ricardo,
I would suggest you to wait one more week as the payment can sometimes take longer for many reasons. Please stay patient and give us the update. Hopefully, this will be solved soon.
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4 years ago
Hello Ricardo,
We encourage you to refer to the email from our Accounts Team dated 6th July 2020.
Please do allow some time for the payment to clear, as Zuzana advised.
Should you have any further concerns/ queries in this regard, please do feel free to respond to the email they sent.
Kind Regards
Casimba Casino
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4 years ago
Translation
We will wait until Monday because it will be 5 business days ... likewise, and not to repeat mistakes, I would like to know what happened so that it took so long to solve an issue that could take minutes to solve. But two months ...
I also appreciate your willingness to always respond ...
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4 years ago
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The 5 business days passed and there was no news ... as you will see, they have never kept their promises. Even in my casino account the process is in process ... I hope you can do something ...
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