The player from Germany had won 2500 euros on Cashed2.com but was only able to withdraw 500 euros. Despite requesting account verification, he was informed it was unnecessary, which raised concerns about the site's reliability. His past experiences with similar sites added to his worries. The player did not respond to follow-up inquiries, preventing further investigation, and leading to the complaint's rejection.
Cashed Casino - Player faces withdrawal and verification concerns.
Amount: €500
Cashed Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
3 months ago
Translation
Hello, I played on Cashed2.com / Cashed and after many deposits, I finally won. Now, I have 2500 euros in this account. I withdrew 500 euros from it and am waiting for a confirmation. I couldn’t withdraw more than 500 euros. I requested a verification of my account, but I was declined and told that verification is not necessary. Now, my question is: Is this normal? Or should I be concerned that the site is unreliable? A few weeks ago, I had myself banned from a site with a very similar structure because I didn't receive a response regarding my withdrawal for a week, and then I gambled the money away. Yes, that's my fault, I know. Now I’m worried that this might turn into an unbearably long process here as well.
Automatic translation:
Public
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3 months ago
Dear hn77bmybzd,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. I have checked the Terms and Conditions of Cashed Casino and this is what I found regarding withdrawal limits:
If your VIP level is one or two, you are eligible to withdraw a maximum of 500€ per day. Could you please advise when exactly you requested your winnings to be paid out?
Kindly keep in mind that we usually recommend players wait up to 14 days for their withdrawal request to be processed and for the winnings to appear in their bank account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
If your game history has been checked and your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
Public
Public
3 months ago
Translation
Okay, thanks. I'll get back to you in 14 days.
Automatic translation:
Public
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3 months ago
Could you please update me on the current status of your withdrawals? Please provide the exact dates when you requested your winnings to be paid out. Thank you for your cooperation.
