HomeOnline casinosCarousel Casino Review

Carousel Casino Review

avatarMirka D.
Last updated 02/2026
Safety Index
9.0
User feedbackNot enough data
2 reviews
avatarMirka D.
Last updated 02/2026

Read our Carousel Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio
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Pros and cons

  • Good reputation
  • Very high withdrawal limits
  • Huge selection of dice and slot games
  • Fast and professional customer support
  • Unlimited withdrawals
  • Live chat support is not available 24/7
  • No bonuses available for new players

Casino screenshots

Carousel_Casino_BE_homepage_desktop
Carousel_Casino_BE_game_gallery_desktop
Carousel_Casino_BE_homepage_mobile
Carousel_Casino_BE_game_gallery_mobile

Carousel Casino Review

When reviewing and assessing Carousel Casino, our independent casino review team has weighed its advantages and drawbacks following our casino review methodology. To define whether this casino is legit and safe, or possibly harmful, our reviewers have carefully considered the fairness of its Terms and Conditions, licenses, customer support, limits, existing player complaints, and other important factors.

Drawing on our team's research, we have worked out the casino's Safety Index. This score gives a clear picture of how safe and fair the casino is. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. Carousel Casino has a Very high Safety Index of 9.0, establishing it as one of the more secure and fair online casinos on the web, based on our criteria. Proceed with reading our Carousel Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.

Fairness and safety of Carousel Casino

Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.

In our review of Carousel Casino, we have looked closely into the Terms and Conditions of Carousel Casino and reviewed them. We came across some rules or clauses that we did not appreciate, but all in all, we consider the T&Cs to be mostly fair. A rule that is unfair or predatory has the potential to be held against players to defend withholding their winnings, but in the case of this casino, we found only minor issues.

Based on our estimates or gathered data, Carousel Casino is a big online casino. Considering its size, this casino has a very low sum of disputed winnings in complaints from players (or it has not received any complaints whatsoever). We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.

As far as we know, no relevant casino blacklists include Carousel Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.

All in all, when combined with other factors that come into play in our review, Carousel Casino has landed a Very high Safety Index of 9.0. This makes it a great option for most players who are looking for an online casino that creates a fair environment for their customers.

Note: As far as we are concerned, Carousel Casino is related to 15 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Carousel Casino.

Carousel Casino T&Cs reviewed

As part of our review, we read each casino's Terms and Conditions and check how fair they are. In T&Cs of many casinos, we come across certain clauses, which we perceive as unjust or overtly predatory. In some cases, these give the casino the possibility to justify withholding player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Carousel Casino to be mostly fair.

Note: You can find our specific findings from the T&Cs evaluation here.

Player complaints regarding Carousel Casino

Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.

We currently have 0 complaints directly about this casino in our database, as well as 3 complaints about other casinos related to it. Because of these complaints, we've given this casino 2 black points in total, out of which 2 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

Carousel Casino user feedback and reviews

At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.

So far, we have received only 2 player reviews of Carousel Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 5 or more reviews. To view the casino's user reviews, navigate to the User reviews part of this page.

Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.

Carousel Casino company data and licenses

Carousel Casino is owned by PAC-MAN N.V. and has estimated annual revenues higher than $5,000,000. This makes it a medium-sized online casino on our scale.

Carousel Casino has a gambling license issued by Kansspelcommissie in Belgium.

Note: Carousel Casino is associated with land-based casinos or betting businesses. Based just on the online casino website, this casino would have a lower Safety Index than it now gets from us. However, due to the availability of brick-and-mortar venues and the credibility they bring to the online casino, its Safety Index has been slightly increased.

Win and withdrawal limits, payment options

Carousel Casino accepts deposits via 8 payment methods. This includes: PaysafeCard, VISA, Mastercard, PayPal, Neosurf, Bancontact, Cashlib, HiPay.

Many online casinos have set limits on how much money players may win or withdraw. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players. This is why we always acknowledge these when assessing casinos. All the details regarding the casino's winning and withdrawal limits can be found in the table below.

Withdrawal limits Win limits
Unlimited No win limit
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.

Languages and customer support options

When reviewing online casinos, we collect information about their customer support and language options. The options available at Carousel Casino can be seen in the table below.

Language Website Customer support Live chat
English No Yes Yes
French Yes Yes Yes
Dutch Yes Yes Yes

During our testing, we always contact the casino's customer support and test their responses to see how helpful and professional they are. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Carousel Casino, account management, withdrawal process, etc. Carousel Casino has a fast and professional customer support, judging by the results of our testing.

Carousel Casino slots and casino games

Carousel Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Craps and dice, Other card games, Other games, Live baccarat, Live blackjack, Live dice games, Other live games, Live roulette.

Games from 21 casino game providers are available. This includes Pragmatic Play, Betsoft Gaming, GameArt, Endorphina, Wazdan, Spinomenal, Greentube, Gaming1, Air Dice, Darwin gaming, CT Interactive, Kajot, Synot Games, E-gaming, Ribalix, Mascot Gaming, Holland Power Gaming, Iconic21 (BETER Live), BF Games, Fazi, Amusnet.

Carousel Casino bonus offers and codes

Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.

However, we are sorry to inform you that there are currently no bonus offers from Carousel Casino in our database.

Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.

Company info

  • Owner PAC-MAN N.V.
  • Established 2012
  • Estimated annual revenues > $5,000,000

Safety and fairness

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Carousel Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Key metrics
Terms and conditions
Mostly fair
Issues found: 1
Last updatedLast updated
Show detailed analysis

We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.

Casino size
Big casinoBig group

Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.

Complaints ratio
Very good
Total complaints: 0
Last updatedLast updated

Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.

Blacklists
None
0x

    If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.

    Other factors
    Neutral
    Last updatedLast updated
    • Reputation helped by land-based casinos or betting shops

    There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.

    Licensing authorities

    Unfair terms and conditions
    • Use of the Martingale betting strategy may result in confiscated winnings
    Complaints about Carousel Casino
    This tab does not contain any complaints

    We do not have any complaints about Carousel Casino in our database. If you have been mistreated by this casino, you can submit a complaint about it.

    Submit a complaint

    Games

    Explore the game selection available at Carousel Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.

    Game types

    Slots
    Roulette
    Blackjack
    Betting
    Video poker
    Bingo
    Baccarat
    Jackpot games
    Live games
    Poker
    Craps and dice
    Keno
    Scratch cards
    eSports betting
    Crash games
    Available: 8 Not Available: 7

    Game providers

    Show all (21)
    • Betsoft Gaming
    • Pragmatic Play
    • GameArt
    • Endorphina
    • Wazdan
    • Spinomenal
    • Greentube

    Carousel Casino bonuses

    Browse all bonuses offered by Carousel Casino, including their no deposit bonus offers and first deposit welcome bonuses.

    No bonuses available for players from Ohio

    Unfortunately, it seems that Carousel Casino does not offer any bonuses to players from your country.

    Payments

    Browse an overview of payment methods supported by Carousel Casino, along with related limits and fees associated with transactions to or from your casino account.

    Payment methods

    Show all (8)
    • PaysafeCard
    • VISA
    • Mastercard
    • PayPal
    • Neosurf
    • Bancontact
    • HiPay

    Transaction limits

    Withdrawal limits
    Not limited for EUR
    Win limits
    Unknown

    Currencies

    Traditional

    Supported Fiat currencies.

    EUR

    Customer support

    Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.

    Language options

    Website
    Available in 2 languages
    FrenchDutch
    Live chat
    Available in 3 languages
    EnglishFrenchDutch
    Customer support:
    Available in 3 languages
    EnglishFrenchDutch
    Live chat rating
    Excellent
    Average response time: 5m
    Last updatedLast updated
    Date and tester
    Response time
    Rating
    15 Feb 2026
    Mirka D.
    5m
    Subpar
    04 Feb 2025
    Endri K.
    Not measured
    Excellent
    25 Feb 2024
    Ayberk A.
    Not measured
    Excellent
    31 Jul 2023
    Veronika F.
    Not measured
    Excellent
    09 Feb 2022
    Maria P.
    Not measured
    Excellent
    23 Jul 2020
    Viliam V.
    Not measured
    Good

    User reviews of Carousel Casino

    This is a place to share experience with Carousel Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

    User feedback:
    Not enough data

    Rated by 2 users

    Very positivePositiveNeutralNegativeVery negative

    Do you have any experience with this casino?

    Write a review
    Casino Guru
    We want players to understand gambling.
    • 1 year ago
    The VIP experience here is top-notch, but they should consider adding more live dealer tables to avoid long wait times during busy hours.
    • High betting limits
    • excellent VIP service
    • Live dealer tables fill up quickly
    • 4 years ago
    This is actually quite a great site and Im genuinely surprised at how the games are intuitive, unique, and quite unforgettable. there are only a few things I can say about it and it has a whole lot of features like cashbacks, bonus deposits, and many more. However, there's only one thing I can say about it that's a little negative, but its really not a big deal.

    Carousel Casino discussion

    Discuss anything related to Carousel Casino with other players, share your opinion, or get answers to your questions.

    Casino Guru
    We want players to understand gambling.
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