The player from Greece had experienced delays with his withdrawal. Despite having received assurances from the casino about the security of his funds, he had been concerned due to unclear responses. We had advised him to wait for up to 14 days for his winnings to appear in his account, as delays could have been due to unfinished KYC verification or a high volume of withdrawal requests. After waiting for the recommended period, the player had confirmed that his withdrawal issue was successfully resolved. The complaint was subsequently marked as 'resolved' by us.
Cadoola Casino - Player's withdrawal is delayed.
Amount: €210
Cadoola Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
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5 months ago
Translation
Good evening. I made a withdrawal last Saturday on 25/11. Yesterday, I spoke with my representative who informed me that the withdrawal was in its final stage. Today, the third business day, they inform me that the money will be deposited today. Yet when I readdressed my concern, they told me not to worry and that the withdrawal money is secure. I am genuinely worried because their answers are vague, and I am not sure whether the casino is truly reliable given all the lies they tell. Please help me..
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5 months ago
Dear Dimizafei1,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.
Thank you in advance for your patience and understanding.
Best regards,
Veronika
this is a joke really
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5 months ago
Translation
Please I want you to intervene it is unacceptable 
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4 months ago
I understand that you're frustrated from waiting for such a long time for the withdrawal. However, as I already mentioned in my first reply, our policy is to recommend players wait up to 14 days for their winnings to appear in their account. If you do not receive your winnings by Saturday, 9 December, please let me know and we will intervene. Thank you for your patience.
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4 months ago
Translation
Credited a thousand thanks for your interest K as you are always here for us I do not recommend it as a casino anyway
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4 months ago
Dear Dimizafei1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
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