The player from Quebec had deposited $1000 via USDT-ERC20, but the funds had not appeared in his casino balance despite confirmation in his crypto wallet and etherscan. After 36 hours and sending transaction evidence to the casino, the deposit was still missing. The issue was resolved after 5 days when the deposit was finally credited to his account.
Brazino777 Casino - Player's deposit is delayed.
Amount: 1,000 ₮
Brazino777 Casino
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 month ago
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1 month ago
I made a deposit of 1000$ via usdt-erc20. The transaction is confirmed on my crypto wallet as well as etherscan, but has not showed up on my casino balance.
I have sent the casino screenshots of the transaction on my crypto wallet as well as the transaction hash on etherscan, but they have not found my deposit yet. It has been over 36 hours now.
My deposit is STILL missing.
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1 month ago
Dear basedschalke,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
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1 month ago
Hi,
There is no payment provider. It is a simple cryptocurrency deposit.
The casino gives me a personal deposit address that only I can use for my crypto deposits. If I look up this address on etherscan, it shows my 1000$ usdt deposit sitting in there.
I can send you screenshots if needed to prove the transaction was confirmed on the ethereum network and on my crypto wallet.
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1 month ago
Hello, my deposit was finally credited to my account after 5 days. You can close this complaint as resolved
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1 month ago
Dear basedschalke,
I’m really pleased to hear that your issue has been resolved. I'll go ahead and mark your complaint as 'resolved' in our system. Thank you for confirming the outcome. If you ever face any challenges with this or any other casino in the future, please don’t hesitate to reach out to our Complaint Resolution Center. We’re always here for you.
As you know, our services are completely free, and we don’t accept any gratuities. But if you could spare a moment to share your experience with our services on Trustpilot, it would mean a lot to me. Here’s the link: https://www.trustpilot.com/evaluate/casino.guru. Your honest review and any suggestions for how we can improve would be incredibly valuable, not just for us, but also for others who might need help with online casino-related issues.
Thank you so much for your time.
Best regards,
Casino.Guru
