The player from Quebec deposited $1000 via USDT-ERC20, but the funds have not appeared in their casino balance despite confirmation in their crypto wallet and etherscan. After 36 hours and sending transaction evidence to the casino, the deposit is still missing.
Brazino777 Casino - Player's deposit is delayed.
Amount: 1,000 ₮
Brazino777 Casino
Safety Index:Very highSafety Index
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Case opened
Current status
Waiting for Casino Guru to reply
6d 22h 18m 32s
Case summary
1 hour ago
Public
Public
21 hours ago
I made a deposit of 1000$ via usdt-erc20. The transaction is confirmed on my crypto wallet as well as etherscan, but has not showed up on my casino balance.
I have sent the casino screenshots of the transaction on my crypto wallet as well as the transaction hash on etherscan, but they have not found my deposit yet. It has been over 36 hours now.
My deposit is STILL missing.
Public
Public
4 hours ago
Dear basedschalke,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Nick
Casino Guru is examining the case
