Booms.bet Casino - Player's withdrawal has been delayed by a blocked account.

have deposited by my bank 4 times without problem to (Scammer Booms.bet),One time i have deposite as Ltc crypto (241 euros)Has been blocked by scammer casino Booms.bet.without any expression!Morever for 18 days did not refund it to my bank!and even they can not express about why my ltc blocked.(!)I have done my KYC but that scammer casino just say wait!

I have complaiened about that scammers to formal places in Netherland and i learn that they are illegal in Netherland.Their chat service transfer to Bot accounts!and finally they blocked chat too !There is no reply only they say if we get update inform you.

So i request all of my money refund back to me!Because they are illegal (also thief)

Because of that thief,I have been waiting for 18 days for my own money.

Dear Aytekin,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.

• Am I correct in understanding that a deposit of 241€ you made to the casino has not been credited to your account?
• Have you contacted your payment provider to confirm whether the transaction was successful and that the money reached the casino?
• Could you kindly clarify why the casino blocked your account?
• Have you received any emails or communication from the casino after your account was blocked? If so, I would appreciate it if you could forward them to me at [email protected] for further review.

I truly hope we can help resolve this issue as soon as possible. Thank you in advance for providing the requested details.

Best regards,

Veronika

Thank you for the reply.I have deposited as ltc 3.74 (as Euro it was 241 Euros)

I have seen my deposite at casino account,But 10 second after it diseppared.

Because it was As ltc transfer has been successfully.

I have also document which has show transfer was successfully.

I have contact to Casino support,They say i must wait.And i have been waiting 19 days!For my own money!I request all of my deposite incluide my bank transfer too refund to my bank account.

Thank you for your email. Have you tried contacting your payment provider once you noticed that the deposit was not credited to your casino account?

Moreover, you still have not answered my question if you received any emails or communication from the casino after your account was blocked.

Thank you for your reply.

First, I kindly ask that you refrain from spamming me with emails you send to several email addresses threatening legal action. That is not relevant to our investigation. Please provide only the information relevant to your case that I have requested, as this will allow us to process your complaint more efficiently.

Second, please request your gaming history from the casino, starting from November 6th, in Excel format. This will help us verify whether the deposited funds were used for playing, or if they really just "disappeared".

Third, could you clarify why the casino is calculating both your losses and its own losses? Is it in any way related to your refund request? If your request is based solely on the casino not being licensed in the Netherlands, I regret to inform you that we will not be able to assist further. Casino Guru does not handle complaints related to licensing regulations or policies. While we understand your concerns, our role is limited to mediating disputes between players and casinos; we do not have the authority to enforce or interpret the legality of licensing rules.

Thank you for the reply.If i added to email it is was not spam to you!It was for people to see what happening who gave 5 stars to that kind of casinos.

Hello Again,

Today Booms.bet has contacted to me and they will refund back to me.

Thank you for your help.And thank you vip department of booms.bet and thank you Vip manager levi

Please send me the email you received from the casino regarding your refund.

Also, please answer the questions I asked you in my previous reply. In particular, we need to know if you requested a refund because the casino does not have a Dutch license.

Problem is not license,Problem is my deposite 3.74 ltc has not been credit to casino account.And They did not refund back to me.

I request ,Gaming history since 06-11-2024 they did not even send it.

They dont reply to.my emails.

Thank you very much, Aytekin, for providing all the necessary information. I will now transfer your complaint to my colleague Peter ([email protected]) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I think that that case will be process 1 or 2 years.

Hello there,

Thank you Aytekin for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Booms.bet Casino for their help in resolving this complaint. We would like to know why was the player's account blocked and what can we do to help the player receive their funds.

Thank you!

I have requested closed my account!Because my ltc crypto 3.74 has not been credit to casino account.And since 06-11-2024 They did not refund it

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

This is casino is most unhones,scammer,shameless,liar,thief!

Dear Casino Guru

Today,Management of booms.bet has contacted to me and they inform me about my refund paid.

I want tto thank you to all of you and management of booms.bet

Please delete my screenshots.Everything is fine now.

Happy holidays😀

Best Regards,

Aytekin

Dear Aytekin,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Happy holidays!

Best regards, 

Peter

We’ve reopened this complaint at the request of Aytekin. We received the following message:

Hello Casino Guru,

That scammer casino did not keep promise and untill today they didnt send my money

Dear Booms.bet Casino, we would like to know what we do to help the player receive their funds.

Thank you!

these scammers casino's writing to me.

1)They said funds already sent and wait till reach to bank account(26-12-2024)

2)When i ask when i will receive my money?Their reply we work on it(!)

I have deposite 3.74 LTC ,They Sent me back 2.50 Ltc(!)I have been waiting For 76 days(!)

From now on i request all of my deposite(!)780 euros and 1.20 Ltc Crypto

this casino is really scam.Please can you open sensitive attachted?I think everybody must see

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

I have tried to contact the casino repeatedly but had no success. I'm afraid there is not much that can be achieved without cooperation from its side. Since the casino operates under a license which doesn't offer a way to further escalate the complaint there's nothing we can do to assist further.

I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. 

I can only recommend you choose casinos by their reviews and ratings in the future to avoid situations like this. I am sorry we could not be of more help on this occasion.

Best regards,

Peter

We’ve reopened this complaint at the request of Booms.bet Casino. We received the following message:

Dear Aytekin Cinibulak

We have thoroughly reviewed your case and would like to provide further clarification.

Upon registering an account with Boomsbet, you accepted our terms and conditions (T&C). Specifically, section 2.4.1 of our T&C states:

2.4.1. You are over 18 years of age or such higher minimum legal age of majority as stipulated in the laws of the jurisdiction applicable to you, and under the laws applicable to you, you are allowed to participate in the Games offered on the Website.

Since this was not adhered to, your request for a refund is unfortunately invalid due to the breach of our T&C.

Additionally, under our Payment Policy, refunds are only provided in specific situations, such as:

1. Accidental deposits;

2. Fraudulent transactions without the user’s consent;

3. Non-receipt of services after making a stake;

4. Incomplete delivery of services.

Your situation does not fall under any of these conditions. Should you have any further questions or concerns, feel free to reach out to us.

Thank you for reopening the case Booms.bet Casino representative. Would it be possible to provide me with evidence of how it was determined that the player is underage? You can forward any information to my email. ([email protected]) Thank you in advance for your cooperation!

Hello Peter,

The casino(Scammer,liar,shameless booms.bet) is acting dishonestly and has provided false information.

I deposited both fiat and crypto funds:

– over €700 in regular payments

– and 3.74 LTC in cryptocurrency.

After one month of delays, they only returned 2.74 LTC and still owe me 1 LTC plus all my €700 deposits.

They also sent me an email (attached) claiming that my money was "already sent to my bank account."

This is completely false — no money ever arrived, and they have never provided any proof of payment or bank transfer receipt (SWIFT/IBAN/deposit slip).

It is suspicious that, after more than a year of silence, they suddenly contacted me again pretending everything was fine. Everyone should be aware that this operator is dishonest and possibly fraudulent.

I am requesting:

1. A full refund of my €700 and 1 LTC still missing.

2. An official payment proof from Booms.bet if they truly claim the bank transfer was made.

3.All of crospendince with this scammers are in your site too.

Thank you for your attention and for helping protect players from such scams.

Best regards,

Aytekin

Dear Mr. Cinibulak,

Following a thorough review of your case, we would like to provide you with further clarification.

We confirm that a payment of 2.74 LTC has been sent to you. This amount corresponds to the deposit that reached our system after your account had already been closed.

Please be informed that the additional funds you have requested do not meet the criteria outlined in our previously stated refund policy. Consequently, we are unable to proceed with the refund for those funds.

We appreciate your understanding in this matter.

Kind regards

Boomsbet Casino Team

You and those like you — who mistake theft for business and commit it under the name of a casino — are exactly what one would expect from shameless frauds.

You are the ones who sent an email claiming you paid money that you never actually paid, and that alone is enough to prove how untrustworthy you are.

Also, sending back only 2.70 LTC when 3.70 LTC was sent to you fits perfectly with people like you, who have turned theft into an art form.

Moreover, trying to deceive people by pretending your unlicensed casino has a Dutch license, when in reality it’s just a group of a few shameless individuals registered in Costa Rica, says it all.

Whether on other platforms or here, you’re just ordinary people desperate to clear your names.

I am warning the Casino Guru community about Booms.bet!

It is one of the biggest scam casinos out there.

As stated on Casino Guru, this is a site with no legal basis whatsoever, created by fraudulent and deceitful people.

Stay far away from them!

Check your system one more time with your thief boss,managers and others and see how many ltc did i sent to your thief casino and shut up.

Thank you for the update Booms.bet Casino representative. I would appreciate it if you could provide me with confirmation of the transfer of funds, as well as the previously requested information on how it was determined that the player is underage. You can forward any information to my email. ([email protected]) Thank you in advance for your cooperation!

The casino falsely claims that I was underage, which is completely untrue — I am 45 years old and my KYC verification was approved by them before any deposit or withdrawal.

They also stated by email that my funds were sent to my bank account, but I never received any money. It has been over one year, and they have provided no valid proof of payment (no transaction reference, no SWIFT, no IBAN record).

I am requesting a full refund of over 700 (Casino guru has all of bank deconts too)euros that I deposited and lost due to their fraudulent handling.

Please let me know how to provide all my evidence (emails, transaction screenshots, etc.).

Thank you for your help and for standing against dishonest operators.

Best regards,

Hello dear Peter,

We'll send all the requested information to your email shortly.

Please, let us know if any additional information is required, and we will do our best to provide it.

Shameless,thieves,Casino booms.bet and their scammer works😅😅😅

Dear Booms.bet Casino representative, I believe I haven't received any new information from your side. Would you be able to dispatch the email again? You can forward it to my email. ([email protected]) Thank you in advance for your cooperation!

Guys,See that what kind of scammer is booms.bet😅😅

Hello dear Peter,

We'll send all the requested information to your email shortly.

Please, let us know if any additional information is required, and we will do our best to provide it.

🤣🤣🤣🤣Licensed scammer booms.bet🤣🤣

Say to your thoef boss,if he needs money,We can send money to ypur poor boss😀😀

Thank you for providing me with the information Booms.bet Casino representative. I have responded to your email, and I await your response!

Dear Aytekin, I will keep you updated about any new developments. Thank you for your patience during this time!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Peter,

As you can see, this scam casino continues to do what it always does — practicing its "profession," which is fraud.

While doing this, its biggest weapon is Trustpilot.

1. They make people leave positive reviews in exchange for free spins.

2. They constantly cover up negative reviews with paid or incentivized positive ones.

3. They refuse to pay people by claiming things like "legal team," "manager," or "management is reviewing your case."

4. Additionally, these scammers place paid advertisements on certain casino review sites to falsely present themselves as a licensed operation.

Dear Aytekin, I am in contact with the casino representative, I will keep you updated about any new developments. Thank you for your patience during this time!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear Peter,

That casino is reaally scammer anf we must warn people about them!Even trustpilot dont trust review about scammrr booms.bet!https://nl.trustpilot.com/review/booms.bet

Hello Aytekin,

We would like to update you that due to Peter, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Peter has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Peter will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

If you give one year to these scammers of costa rica,they never reply!

Read trustpilot about these mauses of costa rica.

We must warn other people about these mauses

Dear Aytekin, unfortunately I have not received any new correspondence from the casino. As such, I am forced to close the complaint as unresolved. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. I am sorry I could not be of more help on this occasion.

Kind regards,

Peter