Boo Casino - Player's account has been blocked.

Black points: 4342

Amount: €4,000

Boo Casino

Safety Index:Below average Submitted: 06 Jul 2023 | Unresolved : 09 Mar 2024

Unresolved Our verdict

Justified complaint

UNRESOLVED

Case summary

1 month ago

The player from Finland passed KYC and received the first withdrawal, but the subsequent withdrawal of 4000€ is still pending. Despite attempts to contact support by email, there's been no response and the account has been closed without warning. The case was marked as unresolved because we felt that the casino could have managed the situation better.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino Analyst & Complaint Specialist

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino Analyst & Complaint Specialist

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino Analyst & Complaint Specialist

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino Analyst & Complaint Specialist

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino Analyst & Complaint Specialist

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino Analyst & Complaint Specialist

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Deputy Head of Data & Complaints

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino representative

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Deputy Head of Data & Complaints

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino representative

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Deputy Head of Data & Complaints

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Casino representative

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Advanced Novice

Private

9 months ago

OriginalTranslation

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

Private

Deputy Head of Data & Complaints

Private

9 months ago

Requested by the player

This post has been made private by Casino Guru, as requested by the player.

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