BonusBlitz Casino Review

The player from the United States had deposited cryptocurrency at BonusBlitz casino. Despite the casino's terms and conditions having stated that crypto deposits didn't require validation, the casino had denied his withdrawal request due to an unverified account. The casino had subsequently locked the player out of his account and refused to refund his deposit. The player hadn't provided any documents for verification and was unable to specify why his account had been blocked. After reviewing the provided screenshots and the casino's terms, we had advised the player to adhere to the casino's verification requests. However, the player did not respond to further communication, which led to the rejection of the complaint.

The US player had had an issue with accessing his deposit at the casino despite having two confirmed Litecoin transactions from his Coinbase wallet. The casino support had initially claimed they hadn't received the payment and suggested he contact the wallet provider. However, after the player had lodged a complaint, the casino had acknowledged receipt of the deposits but the player's account had been short by $8 without a clear explanation from the casino. The complaint had been marked as resolved with an adjusted disputed amount, but the player had expressed dissatisfaction with the casino's lack of transparency and had decided not to use the platform again.

The player from Washington had experienced issues with withdrawing his winnings. Despite having made a deposit and followed the casino's rules regarding account verification, his withdrawal requests had been repeatedly denied. The casino cited the quality of images provided for ID verification as the reason for the denial, even though the player insisted the images were clear. We had suggested the player submit selfies of better quality in a well-lit room or outside, but he did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.

The player from Texas had initially been unable to withdraw his winnings of $59, which he had won from a free spin bonus. Despite having verified his account and made a required deposit of $10, the player faced issues with the resetting verification process and non-responsive support. Additionally, his deposited $10 had not been reflected in his account. However, the issue has been successfully resolved. The casino's support had responded and released his withdrawal. Consequently, we marked this complaint as 'resolved'.

The player from the Czech Republic had taken a bonus and encountered issues when she tried to withdraw the winnings. After she was advised by the support to continue playing, she ended up losing all her funds. Several attempts she made to contact the support went unanswered. The compensation that was offered was deemed unsatisfactory. After the player had provided more details about the bonus terms and her gaming history, we contacted the casino. The casino admitted their mistake and they reinstated her balance to $101.30, which was the maximum cashout amount from the bonus. The player had been satisfied with the resolution.

The player from Indiana had over $500 in her account, which suddenly decreased to $49.80 due to a coupon reversal. The casino had explained that balances exceeding the maximum cashout limit were automatically removed. The player had claimed that her winnings were accumulated over a period of two weeks. However, due to a lack of response from the player to further inquiries, we had to reject the complaint. This decision was made as we were unable to proceed with any further investigation or provide potential solutions to address the issue at hand.

The player from the Netherlands had submitted a complaint regarding her unpaid winnings from an online casino. Despite our efforts to assist her, she had been uncooperative, refusing to answer our standard questions and providing aggressive responses. Due to her lack of cooperation, we were unable to proceed with resolving her complaint. The complaint had been closed.

The player from the US had encountered multiple issues with the casino: a lost bonus due to an over bet, lost deposits, a game not paying out as expected. Additionally, they reported that loyalty points were not being correctly accumulated and the promised free game play after losing was not being given. We attempted to assist the player by asking for more details and evidence to support their claims. However, the player failed to respond to our inquiries within the given time frame. As a result, we were unable to proceed with the investigation or provide potential solutions, leading to the rejection of the complaint.

The player from the US had used a bonus that offered a 500% deposit match plus 225 free spins. Upon completing the required playthrough, he had encountered challenges in withdrawing his winnings of $140.34 through Bitcoin. The player had claimed that the online casino refused to process his withdrawal, stating that the bonus amount was not withdrawable. The player had provided evidence showing the winnings were part of his real balance, not bonus balance. However, the Complaints Team had clarified that the player had claimed a sticky bonus, which was deducted from the balance when the player decided to withdraw. The player had been unhappy with this explanation, believing the casino was misleading players. The Complaints Team had closed the case as rejected after explaining the nature of sticky bonuses and the improbability of the casino cheating for a small amount.

The player from Texas had requested a withdrawal less than two weeks prior to submitting the complaint. The payment hadn't been processed yet. The Complaints Team had advised the player that withdrawal processing could take up to two weeks and suggested waiting for this period before escalating the issue. However, the player cancelled his withdrawal request due to unspecified reasons. Despite attempts to get more information from the player, the Complaints Team didn't receive a clear response and had to reject the complaint due to lack of response.

An Estonian player had struggled with the verification process after wagering a free welcome bonus. Despite having submitted the required documents, the casino had responded that there was a mismatch and stopped replying to the player's emails. The player was then unable to log in. The casino had claimed that the player had registered from Norway, but had provided Estonian documents, which was against their terms and conditions as Estonian players were not allowed to play for real money. The casino had requested additional documents to verify the player's Norwegian address. However, the documents provided didn't match the account information and were of insufficient quality. As a result, the player's verification had been unsuccessful, and the casino upheld its decision to deactivate the account.

The player from British Columbia had lost all funds suddenly while playing. Attempts to resolve the issue through the casino's 24/7 chat support had been unproductive, with representatives abruptly ending conversations without resolving her problem. We had reached out to the player for clarification and extended the response time by 7 days. However, the player did not respond to our queries. Therefore, we were unable to investigate further and had to reject the complaint.

The player from Alabama had met the wagering requirements, requested a withdrawal for $119 but was informed that the max cashout was $50. He then requested a withdrawal for the permitted amount, but his account required verification. After he completed the verification process, he found himself unable to access his account. Despite our attempts to contact the player for further information and clarification, we received no response. Consequently, we were unable to investigate the issue further and were forced to reject the complaint.

A player from Ontario is experiencing issues with the Bonusblitz casino website, arguing that their system does not accurately track wagering history. The player further criticizes the site for its poor customer service in not responding to his queries and abruptly closing chat windows. The issue has been resolved successfully.

The player from Massachusetts has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Ontario is receiving free spin emails from Bonusblitz casino, but is unable to use them due to a requirement of a minimum deposit and not accepting a no deposit offer in the last 24 hours. The player believes that emails should only be sent when the recipient is eligible to use the free spins.

The player from New Zealand opened up an account in the casino and received a no-deposit bonus. However, before he managed to meet the wagering requirements, he got blocked. Player stopped responding to our question therefore the complaint was rejected.

The player from Italy submitted a withdrawal request less than two weeks prior to contacting us. We ended up rejecting the complaint. Unfortunately, the player's winnings were confiscated as his deposit transaction wasn't verified (double-spending on the blockchain).

The player from the United States played with a no-deposit bonus. When he tried to withdraw his winnings, the casino rejected his request stating he played restricted games. The player stopped responding to our questions, so we had to reject the complaint.

The player from the United States has requested a withdrawal one week prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from Georgia requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, the winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Massachusetts submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Alberta requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Alabama requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Ohio has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the US requested a withdrawal more than two weeks ago. Unfortunately, his winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States has requested a withdrawal six days prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from United States has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player was told by the casino that their winnings had been confiscated for playing restricted games after completing the wagering of their bonus. Initailly we made contact with the casino, but as they stopped responding the complaint was closed as 'unresolved'. The complaint was reopened at the request of the casino. As the player had followed all of the rules during the wagering of the bonus, it was decided that the maximum cashout amount for the bonus be credited to the player. We asked the player to confirm that the matter had been resolved, but as they didn't respond the complaint was eventually rejected.After some time, the player contacted us and stated that they were awaiting documents to be verified and then to receive their payment. The player then confirmed receipt of their payment and the matter was finally resolved.

The player from Idaho requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United States requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Washington submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.