The player from Austria faced issues with a withdrawal of €150 from Bizzo Casino, which had been canceled six times despite her account being fully verified and previous successful withdrawals. She had provided all requested documentation, including screenshots of deposits, but her requests kept getting rejected without a clear explanation. The issue was resolved after the player threatened to escalate the matter, resulting in the casino finally processing the payment. The complaint was marked as 'resolved' in the system.
Bizzo Casino - Player’s withdrawal has been repeatedly canceled.
Resolved
Our verdict
Case closed
Amount: €150
Bizzo Casino
Safety Index:HighCase summary
Discussion
Public
Public
11 months ago
Translation
Last night, on 01/23, I tried to withdraw €150! My account is fully verified, including my bank details! I have made several withdrawals before and have never had such problems! Bizzo Casino has canceled it six times so far!!! I have uploaded all the screenshots of deposits from that date and a screenshot showing all bank deposits and withdrawals with names and dates as requested... The customer chat representative even confirmed that they have all the necessary documents and asked me to submit another request... I also have screenshots of that! Despite everything, it was rejected again!
Contacted customer support in chat once more, and they also couldn't find the error... Attached are all the screenshots I have provided.
Sincerely, Akrimi
Sandra
Automatic translation:
Public
Public
11 months ago
Dear sandraakrimi,
Thank you very much for submitting this complaint. I’m sorry to hear about the issue you’re facing. To better understand your situation, could you please clarify the following?
- Did you select a payment method that you have previously used for depositing or withdrawing funds from the casino?
- After your withdrawal request was canceled, have you tried choosing a different payment method for your withdrawal?
- Which payment methods have been verified in your casino account?
- Has the casino’s customer support team explained why your withdrawal requests are being rejected?
I hope we can assist you in resolving this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Veronika
Public
Public
11 months ago
Translation
Hello bizzo Casino paid after the 7th rejection when I threatened you! Please close the case
Automatic translation:
Public
Public
11 months ago
Dear sandraakrimi,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Veronika Fritz
Casino.Guru
