HomeComplaintsBillyBets Casino - Player's withdrawal is delayed.

BillyBets Casino - Player's withdrawal is delayed.

Amount: Can$1,250

BillyBets Casino
Submitted: 14 Jan 2025 | Case closed : 02 Feb 2025
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from British Columbia experienced a delay in receiving two withdrawals totaling CAD$1,250, which had not been processed after 48 hours. The Complaints Team acknowledged the issue and advised the player to be patient while the casino completed the KYC verification process, which could take up to 14 days. However, due to a lack of response from the player regarding document submission, the complaint was ultimately rejected.

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I Had 2 Widraw one was CAD$500 and other CAD$750 ITS BEEN 48 HOURS HAVE'T GOT MY MONEY I PALYED IN OTHER CASION TOO ITS NOT LIKE THAT .


IM NOT SURE WHEN I WILL BE RECIVING MY MONEY IM NOT MAKING ANY MORE DEPOSIT

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Dear Vishalkundal,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

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Why you guys not verifying my Im ready to submit my documents where do i submit my documents.


Please verify my account.


Also, i can wait 14 days if you saying .


Will text u after 14 days.


Thanks

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Dear Vishalkundal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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