Martina helps to oversee the relevance and accuracy of the information in our large database of online casinos and contributes to our regular casino updates. Before joining Casino Guru as a Casino Analyst, she worked in logistics and purchasing for a manufacturing company. Martina prefers to shut do...
OverviewSafety and fairnessGamesBonusesPaymentsCustomer supportUser reviewsDiscussion
Martina B.
Author
Martina Bennett
Casino Analyst & Complaint Specialist
Martina helps to oversee the relevance and accuracy of the information in our large database of online casinos and contributes to our regular casino updates. Before joining Casino Guru as a Casino Analyst, she worked in logistics and purchasing for a manufacturing company. Martina prefers to shut do...
Not all of the terms and conditions are translated to the language option provided on the website
Casino screenshots
BETWINNER Casino Review
For this review, our independent casino review team put BETWINNER Casino through its paces. We used our casino review methodology to look at what it does right and what could be better. All the key facts – from the casino's licenses and Terms and Conditions to player complaints, support, and limits – were checked by our team. They used these to decide if this casino is safe and honest, one to avoid, or somewhere in the middle.
Based on their findings, we have calculated the casino's Safety Index, which is our score describing the safety and fairness of online casinos. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. With an Above average Safety Index of 7.6, BETWINNER Casino is a decent choice for players. There are safer casinos out there, but this one holds up well. Continue reading our BETWINNER Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index of BETWINNER Casino – Is it fair and safe?
In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.
We have carefully examined and analyzed the BETWINNER Casino Terms and Conditions as part of our review of BETWINNER Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.
Considering our estimates and the factual data we have collected, BETWINNER Casino appears to be a large online casino. This casino has an average value of denied payouts in player complaints with respect to its size. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.
We did not find BETWINNER Casino on any relevant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.
All of that, together with other factors considered in our review, has resulted in BETWINNER Casino having a Safety Index of 7.6, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.
Our BETWINNER Casino T&Cs review
Our team goes through each casino's Terms and Conditions as part of our review to assess their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of BETWINNER Casino to be mostly fair.
Note: Our particular discoveries from the T&Cs analysis are available here.
Player complaints about BETWINNER Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 16 complaints about this casino in our database. Because of these complaints, we've given this casino 1,922 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of BETWINNER Casino
Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.
BETWINNER Casino has a Mixed User feedback score based on the 5 user reviews in our database. The reviews have been made available in the User reviews section of this page.
Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.
BETWINNER Casino company information and licenses
BETWINNER Casino belongs to ARGO INVESTMENTS D.O.O. BEOGRAD and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
BETWINNER Casino is licensed by regulatory authorities in Serbia.
About payment methods and win and withdrawal limits
BETWINNER Casino accepts 5 payment options. This includes: Mastercard, VISA, Maestro, A Voucher, DinaCard.
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
Unlimited
No win limit
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Language and support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. Languages and customer support options available at BETWINNER Casino are displayed in the table below.
Language
Website
Customer support
Live chat
English
Russian
Serbian
24/7
Turkish
Chinese
To test the helpfulness of customer support of this casino, we have contacted the casino's representatives and considered their responses. We believe customer support is very important as it provides assistance should you encounter any problems with registration at BETWINNER Casino, managing your account, withdrawals, or other matters. According to our tests and collected information, BETWINNER Casino has a good customer support.
Slots and casino games at BETWINNER Casino
You can play these types of games at BETWINNER Casino: Slots, Betting, Jackpot games, eSports betting.
Titles supplied by 4 casino game providers are available. This includes GameArt, Wazdan, Fazi, Synot Games.
Bonuses and codes offered by BETWINNER Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
Our database presently holds 4 bonuses from BETWINNER Casino:
100% up to 36,000 din and 30 extra spins
50% up to 42,000 din and 35 extra spins
25% up to 48,000 din and 40 extra spins
25% up to 54,000 din and 45 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
Read more
Read less
Company info
Owner
ARGO INVESTMENTS D.O.O. BEOGRAD
Operator
ARGO INVESTMENTS DOO BEOGRAD
Established
2024
Estimated annual revenues
> $5,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BETWINNER Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Big casino
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Licensing authorities
Serbia21750239
Verified
Unfair terms and conditions
Players claiming one too many bonuses risk losing their winnings
Show full rule and our analysis
Common bonus hunting strategies may be seen as a serious T&C violation
Show full rule and our analysis
Low-risk play may lead to winnings being confiscated
Explore the game selection available at BETWINNER Casino. Find out what types of games are available, which game providers are supported, and which are the most popular titles available at the casino.
Game types
Games
Live games
Slots
Roulette
Blackjack
Betting
Video poker
Bingo
Baccarat
Jackpot games
Live games
Poker
Craps and dice
Keno
Scratch cards
eSports betting
Crash games
Available: 4
Not Available: 11
Live shows
Live baccarat
Live bingo
Live blackjack
Live dice games
Other live games
Live poker
Live roulette
Available: 0
Not Available: 8
Most popular games
Power of Gods: Hades
by Wazdan
Power of Sun: Svarog
by Wazdan
Rosh Immortality Cube Megaways
by GameArt
Golden Dragon (GameArt)
by GameArt
El Toreo
by GameArt
Black Horse
by Wazdan
Lucky Queen
by Wazdan
Magic Target
by Wazdan
Arcade
by Wazdan
Phoenix Princess
by GameArt
Super Hot
by Wazdan
Larry the Leprechaun
by Wazdan
Game providers
Casino Bonuses
BETWINNER Casino bonuses
Browse all bonuses offered by BETWINNER Casino, including their no deposit bonus offers and first deposit welcome bonuses.
No bonuses available for players from Ohio
Unfortunately, it seems that BETWINNER Casino does not offer any bonuses to players from your country.
Payment methods
Payments
Browse an overview of payment methods supported by BETWINNER Casino, along with related limits and fees associated with transactions to or from your casino account.
Payment methods
Transaction limits
Withdrawal limits
Not limited for RSD
Win limits
Unknown
Currencies
Traditional
Supported Fiat currencies.
RSD
Customer support
Customer support
Curious about the customer support options available at the casino? Explore the language options and support types, as well as the results of our customer support testing.
Language options
Website
Available in
5 languages
EnglishChineseRussianSerbianTurkish
All languages (5)
English
Chinese
Russian
Serbian
Turkish
Live chat
Available in
1 language
Serbian
All languages (1)
Serbian
Customer support:
Available in
1 language
Serbian
All languages (1)
Serbian
Live chat rating
Good
Average response time: 30m
Based on 2 tests
Date and tester
Response time
Rating
18 Feb 2026
Martina B.
30m
Subpar
13 Mar 2025
Natalia B.
Not measured
Good
User reviews
User reviews of BETWINNER Casino
This is a place to share experience with BETWINNER Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Not enough data
Rated by 4 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
• 8 months ago
This casino is, by far, one of the worst experiences I've had as a gambler. It's focused almost exclusively on sports betting, and for those of us who play slots or other games of chance, the platform is a disaster. The interface is clunky, slow, and feels neglected. My experience with deposits and withdrawals was terrible: I would load $200,000 pesos with my card, and when withdrawing via Litecoin, only $160,000 would end up in my wallet, not because of crypto fees, but because of a terrible currency configuration that always resulted in a loss of at least 10% on every withdrawal. Furthermore, bank transfers took up to two days to be credited, which is completely unacceptable. The "raceback" system is ridiculous: you only get paid if you lose, and the rewards are minimal, around $1,000 per million wagered, while other sites offer bonuses and cashback even if you end up winning. The worst part is the self-exclusion system: I've been trying to self-exclude for three weeks, I've sent more than eight emails, and they always ask for something new—first the date, then confirmation, then an explanation, then more specifics—and each response takes four days, a process clearly designed to wear down the user and prevent them from quitting. In short, between disastrous payouts, huge losses on withdrawals, absurdly long deposit times, nonexistent benefits, and a self-exclusion system that seems designed to keep players from playing, this is the worst casino I've ever deposited money in. I don't recommend it under any circumstances.
Este casino es, por lejos, una de las peores experiencias que tuve como apostador. Está enfocado casi exclusivamente en apuestas deportivas, y para quienes jugamos slots o juegos de azar, la plataforma es un desastre. La interfaz es torpe, lenta y da sensación de abandono. En depósitos y retiros mi experiencia fue pésima: cargaba $200.000 en pesos con tarjeta y, al retirar por Litecoin, terminaban llegando apenas $160.000 a mi wallet, no por fees cripto, sino por una pésima configuración de divisas que hacía perder siempre un mínimo del 10% en cada retiro. Además, los depósitos por transferencia tardaban hasta dos días en acreditarse, algo totalmente fuera de estándar. El sistema de "raceback" es ridículo: solo te pagan si perdés y las recompensas son mínimas, alrededor de $1.000 por un millón de wagering, mientras otros sitios ofrecen bonos y devoluciones incluso si terminás ganando. Lo peor es la autoexclusión: llevo tres semanas intentando autoexcluirme, envié más de ocho correos y siempre piden algo nuevo—primero la fecha, luego que confirme, luego que explique por qué, después que sea más específico—y cada respuesta demora cuatro días, un proceso claramente diseñado para desgastar al usuario y evitar que deje de apostar. En resumen, entre pagos desastrosos, pérdidas enormes en retiros, tiempos absurdos en depósitos, beneficios inexistentes y un sistema de autoexclusión que parece hecho para retener jugadores, este es el peor casino en el que deposité dinero. No lo recomiendo bajo ningún motivo.
It's bad at everything, even self-exclusion.
Es malo en todo, hasta para autoexclusion
• 10 months ago
On January 13, 2025, I requested a withdrawal of 100,000 TRY. Betwinner marked it as "completed" at 07:35, but the funds never arrived in my Papara account. I immediately contacted support, provided all requested documents, and showed clear proof that the payment was never received.
Instead of resolving the issue, Betwinner ignored my evidence, claimed they had "fulfilled obligations," and then completely stopped responding to my emails. I have been waiting more than 9 months without any resolution.
This situation caused me serious financial hardship — I even had to sell my phone to pay rent and cannot cover my loans. Betwinner’s behavior is unacceptable, and their silence makes it worse.
This is not only unfair but also highly suspicious. Players should be warned about the risks of dealing with Betwinner
My experience with Betwinner has been extremely negative.
• 2 years ago
Very bad casino, they ask you for KYC and then they tell you that you don't meet the requirements and that you have multiple accounts so they don't pay you, I'm not the first one this has happened to, they did the same thing to a friend, I checked my entire email life and my cell phone, I sent the documents they asked for and after the 72 hours that they themselves give, they do not respond to you, then they tell you to wait until they are verifying and then they tell you that they do not accept your KYC and they block you and do not rob you the money, if they asked me for KYC at the beginning I did it without a problem.
Casino muy malo, te piden KYC y despues te salen diciendo que no cumples con los requisitos y que tienes multicuentas para no pagarte, no soy el primero al que le pasa, a un amigo le hicieron lo mismo, yo verifique mi correo de toda la vida y mi celular, mande los documentos que me pedian y despues de las 72 horas que ellos mismos dan no te responden, luego te dicen que esperes que estan verificando y luego te dicen que no te aceptan el KYC y te bloquean y no te roban el dinero, si me pedian el KYC al inicio lo hacia sin problema.
Support doesn't solve anything
El soporte no soluciona nada
Security gives you 72 hours to respond, they don't and apart from that they never respond.
Los de seguridad te dan 72 horas para responderte, no lo hacen y aparte de eso nunca te responden
Support and security should have the same information and tell you that they will not pay you or accept KYC
Soporte y seguridad deberian tener la misma informacion y decirte que no te van a pagar ni aceptar el KYC
• 3 years ago
A good casino, I registered with it back in 2020. I never had problems with withdrawing winnings, they always withdraw quickly, you can play in different currencies. There is a cashback, the percentage depends on your gaming status, verification was not required, just filled in all the data in account.
Of the minuses, several top providers are missing, relaxation, push gaming, btg, and so on
Also, who likes to play with bonuses, then you are not in this casino, there are bonuses, but unscrew for your own, or cashout from the bonus x 1
Хорошее казино, зарегистрировался в нем, еще в 2020 году.ни разу не было проблем с выводом выигрыша, всегда быстро выводят, можно пойграть в разных валютах.есть кэшбэк, процент зависит от вашего игрового статуса,верификацию не требовали, просто заполнил все данные в аккаунте.
Из минусов, отсутвуют несколько топовых провайдеров , релакс, пуш гейминг, бтг, и так далее
Так же кто любит играть с бонусами, то вам не в это казино, бонусы есть, но откручивать за свои, или кэшаут с бонуса х 1
Discussion
BETWINNER Casino discussion
Discuss anything related to BETWINNER Casino with other players, share your opinion, or get answers to your questions.
![BETWINNER Casino Review – Expert & Player Ratings [2026]](https://static.casino.guru/res/cc26f89e34ef12cd4dac6731c76aaaa5a/images/casinoguru_logo.svg){kind=logo}
