OverviewBonusesUser reviewsSafety Index explainedDiscussionPayment methods

Read our BETWINNER Casino review and find out if it's safe and legit. Explore its player feedback and complaints, T&Cs, games & bonuses.

Doesn't accept players from Ohio

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Pros and cons

Phone customer support available
Live chat support is available 24/7
Unlimited withdrawals

Limited choice of game genres
Not all of the terms and conditions are translated to the language option provided on the website

Games

Games
Live games

Slots

Roulette

Blackjack

Betting

Video poker

Bingo

Baccarat

Jackpot games

Live games

Poker

Craps and dice

Keno

Scratch cards

eSports betting

Crash games

Available: 4 Not Available: 11

Game providers

Payment methods

Transaction limits

Withdrawal limits

Not limited for RSD

Win limits

Unknown

Language options

Website

Available in 5 languages

EnglishChineseRussianSerbianTurkish

Live chat

Available in 1 language

Serbian

Customer support:

Available in 1 language

Serbian

Licensing authorities

Serbia21750239
Verified

Casino screenshots

BETWINNER_Casino_RS_game_gallery_desktop

BETWINNER Casino Review

For this review, our independent casino review team put BETWINNER Casino through its paces. We used our casino review methodology to look at what it does right and what could be better. All the key facts – from the casino's licenses and Terms and Conditions to player complaints, support, and limits – were checked by our team. They used these to decide if this casino is safe and honest, one to avoid, or somewhere in the middle.

The casino's Safety Index, derived from these findings, provides a score reflecting online casino's safety and fairness. The greater the Safety Index, the higher the likelihood of playing and receiving your winnings smoothly. BETWINNER Casino has an Above average Safety Index of 6.6, which makes it an acceptable option for some players, but there are many casinos that rank even higher in terms of fairness and safety. Carry on reading our BETWINNER Casino review to make an informed decision whether or not this casino is the right fit for you.

Safety Index of BETWINNER Casino – Is it fair and safe?

In working out a casino's Safety Index, we utilize a complex formula that acknowledges the collected data that we have addressed in our review. This generally means the casino's T&Cs, complaints from players, estimated revenues, blacklists, and such.

We have carefully examined and analyzed the BETWINNER Casino Terms and Conditions as part of our review of BETWINNER Casino. We uncovered some rules or clauses we did not like, but we consider the T&Cs to be mostly fair overall. An unfair or predatory rule could be exploited in order to avoid paying out the players' winnings to them, but we have only noticed minor issues with this casino.

Based upon our estimates and collected information, we consider BETWINNER Casino a medium-sized online casino. This casino has an average value of denied payouts in player complaints with respect to its size. Since bigger casinos will often receive more complaints because of the larger number of players, we take into account both the casino's size and player feedback.

We did not find BETWINNER Casino on any relevant casino blacklists. If a casino has landed itself a spot on a blacklist such as our Casino Guru blacklist, this could mean that the casino has mistreated its customers. When seeking out an online casino to play at, we consider it crucial for player to not take this fact lightly.

All of that, together with other factors considered in our review, has resulted in BETWINNER Casino having a Safety Index of 6.6, which is an Above average value. While this may suit the requirements of some players, those who prioritize fairness in their online gambling experience may find other more suitable choices.

BETWINNER Casino T&Cs

We go through the Terms and Conditions of each casino we review in great detail and examine their fairness level. In the Terms and Conditions of numerous casinos, we find rules that we regard as unfair or openly exploitative, since these rules are oftentimes the reasons casinos use in order to avoid paying out player winnings.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of BETWINNER Casino to be mostly fair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to BETWINNER Casino

In our casino review methodology, we pay extra attention to player complaints, as they give us an important insight into issues faced by players and the casinos' approach in resolving them. When calculating each casino's Safety Index, we consider all complaints submitted through our Complaint Resolution Center, as well as ones we collect from other sources.

We currently have 15 complaints about this casino in our database. Because of these complaints, we've given this casino 2,424 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of BETWINNER Casino

Casino Guru provides users with a platform to rate and review online casinos, and to share their feedback or experience. Based on these, we calculate an overall user feedback score, which can range from Terrible to Excellent.

Nevertheless, this casino does not have a User feedback score yet. We have received 4 player reviews of BETWINNER Casino so far, and the score is only determined after a casino has accumulated at least 5 reviews. The reviews have been made available in the User reviews section of this page.

Note: Keep in mind that user reviews may not be the most accurate reflection of the casino's quality. Some reviews may be fake, having been written solely to improve the casino's overall user feedback score. Other reviews may come from dissatisfied players who write numerous negative reviews to worsen the casino's score. While we make every effort to filter out such reviews and determine an unbiased user feedback score, we refrain from incorporating user feedback into our Safety Index calculation due to these factors.

BETWINNER Casino company information and licenses

BETWINNER Casino belongs to ARGO INVESTMENTS D.O.O. BEOGRAD and has estimated yearly revenues over $5,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.

BETWINNER Casino is licensed by regulatory authorities in Serbia.

About payment methods and win and withdrawal limits

BETWINNER Casino accepts 5 payment options. This includes: Mastercard, VISA, Maestro, A Voucher, Dina Card.

Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Languages and customer support options

Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at BETWINNER Casino.

Language	Website	Customer support	Live chat
English
Russian
Serbian			24/7
Turkish
Chinese

Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at BETWINNER Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say BETWINNER Casino has a good customer support based on the responses we have received during our testing.

Slots and casino games at BETWINNER Casino

You can play these types of games at BETWINNER Casino: Slots, Betting, Jackpot games, eSports betting.

Titles supplied by 4 casino game providers are available. This includes GameArt, Wazdan, Fazi, Synot Games.

Bonuses and codes offered by BETWINNER Casino

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.

Our database presently holds 4 bonuses from BETWINNER Casino:

100% up to 36,000 din and 30 extra spins
50% up to 42,000 din and 35 extra spins
25% up to 48,000 din and 40 extra spins
25% up to 54,000 din and 45 extra spins

Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.

Company info

Owner ARGO INVESTMENTS D.O.O. BEOGRAD
Operator ARGO INVESTMENTS DOO BEOGRAD
Established 2024
Estimated annual revenues > $5,000,000

Casino Bonuses

BETWINNER Casino bonuses

Browse all bonuses offered by BETWINNER Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews

User reviews of BETWINNER Casino

This is a place to share experience with BETWINNER Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Not enough data

Rated by 4 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

FlameMaster

Bronze

Argentina

• 5 months ago

This casino is, by far, one of the worst experiences I've had as a gambler. It's focused almost exclusively on sports betting, and for those of us who play slots or other games of chance, the platform is a disaster. The interface is clunky, slow, and feels neglected. My experience with deposits and withdrawals was terrible: I would load $200,000 pesos with my card, and when withdrawing via Litecoin, only $160,000 would end up in my wallet, not because of crypto fees, but because of a terrible currency configuration that always resulted in a loss of at least 10% on every withdrawal. Furthermore, bank transfers took up to two days to be credited, which is completely unacceptable. The "raceback" system is ridiculous: you only get paid if you lose, and the rewards are minimal, around $1,000 per million wagered, while other sites offer bonuses and cashback even if you end up winning. The worst part is the self-exclusion system: I've been trying to self-exclude for three weeks, I've sent more than eight emails, and they always ask for something new—first the date, then confirmation, then an explanation, then more specifics—and each response takes four days, a process clearly designed to wear down the user and prevent them from quitting. In short, between disastrous payouts, huge losses on withdrawals, absurdly long deposit times, nonexistent benefits, and a self-exclusion system that seems designed to keep players from playing, this is the worst casino I've ever deposited money in. I don't recommend it under any circumstances.

It's bad at everything, even self-exclusion.
Es malo en todo, hasta para autoexclusion

Kabanserver17

Bronze

Turkey

• 7 months ago

On January 13, 2025, I requested a withdrawal of 100,000 TRY. Betwinner marked it as "completed" at 07:35, but the funds never arrived in my Papara account. I immediately contacted support, provided all requested documents, and showed clear proof that the payment was never received.

Instead of resolving the issue, Betwinner ignored my evidence, claimed they had "fulfilled obligations," and then completely stopped responding to my emails. I have been waiting more than 9 months without any resolution.

This situation caused me serious financial hardship — I even had to sell my phone to pay rent and cannot cover my loans. Betwinner’s behavior is unacceptable, and their silence makes it worse.

This is not only unfair but also highly suspicious. Players should be warned about the risks of dealing with Betwinner

My experience with Betwinner has been extremely negative.

venecolover2000

Bronze

Venezuela

• 2 years ago

Very bad casino, they ask you for KYC and then they tell you that you don't meet the requirements and that you have multiple accounts so they don't pay you, I'm not the first one this has happened to, they did the same thing to a friend, I checked my entire email life and my cell phone, I sent the documents they asked for and after the 72 hours that they themselves give, they do not respond to you, then they tell you to wait until they are verifying and then they tell you that they do not accept your KYC and they block you and do not rob you the money, if they asked me for KYC at the beginning I did it without a problem.

Support doesn't solve anything
El soporte no soluciona nada
Security gives you 72 hours to respond, they don't and apart from that they never respond.
Los de seguridad te dan 72 horas para responderte, no lo hacen y aparte de eso nunca te responden
Support and security should have the same information and tell you that they will not pay you or accept KYC
Soporte y seguridad deberian tener la misma informacion y decirte que no te van a pagar ni aceptar el KYC

dmitry87

Platinum

Armenia

• 2 years ago

A good casino, I registered with it back in 2020. I never had problems with withdrawing winnings, they always withdraw quickly, you can play in different currencies. There is a cashback, the percentage depends on your gaming status, verification was not required, just filled in all the data in account.

Of the minuses, several top providers are missing, relaxation, push gaming, btg, and so on

Also, who likes to play with bonuses, then you are not in this casino, there are bonuses, but unscrew for your own, or cashout from the bonus x 1

Safety Index explained

Safety Index of BETWINNER Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of BETWINNER Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Above average6.6/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Players claiming one too many bonuses risk losing their winnings
T&C copied from the casino's website (in Serbian):
Read less
Read more
Common bonus hunting strategies may be seen as a serious T&C violation
T&C copied from the casino's website (in Serbian):
Why we find the bolded part of the rule unfair
Read less
Read more
Low-risk play may lead to winnings being confiscated
T&C copied from the casino's website (in Serbian):
Why we find the bolded part of the rule unfair
Read less
Read more

Complaints about BETWINNER Casino and related casinos

(86)

86All1Opened15Unresolved20Resolved50Rejected

Complaints directly about BETWINNER Casino

Our verdict Player stopped responding

Player’s account has been unjustly closed.

The player from Turkey faced issues after his account was locked for 1.5 years and subsequently reactivated, which resulted in the loss of his balance and VIP benefits despite significant deposits and experience points. He provided evidence of his previous status and requested restoration of his balance and compensation. The complaint was closed due to the player's lack of response to requests for additional information needed to proceed with the investigation. The player was informed that he could reopen the complaint if he wished to continue communication.

Read moreRead less

Closed Submitted: 15 Apr 2026

Disputed amount: TL 400,000

Our verdict Case closed

Player's withdrawal is delayed.

The player from India had been trying to withdraw his winnings of ₹4,16,250 from Betwinner for over 17 days, but the Security Department continued to delay verification despite his submission of all required documents. His identity had already been verified by a sister brand, and his notice to their complaints team had been ignored. The complaint was marked as resolved after the player confirmed the issue had been addressed. We acknowledged the importance of KYC procedures and emphasized that all serious casinos required thorough verification to ensure funds were paid to the rightful owner.

Read moreRead less

Resolved Submitted: 25 Mar 2026

Disputed amount: 416,250 INR

Our verdict Player stopped responding

Player’s winnings haven’t been received yet.

The player from Chile had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout had not been received yet. The player was advised that withdrawals could take up to 14 days due to verification processes or high volume. After the recommended period, no response was received from the player to confirm receipt of the winnings or provide further information. Consequently, the complaint was closed due to lack of communication, with the option to reopen if the player decided to engage again.

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Closed Submitted: 21 Mar 2026

Disputed amount: $131,491 CLP

Our verdict Case closed

Player's withdrawal is delayed due to verification problems.

The player from Spain had been stuck in a lengthy verification process for several months and had recently had a birth certificate rejected without explanation. He sought assistance to resolve this ongoing issue. The player reported a balance of €340.94 and confirmed he could still access his account and that no bonus was involved. We facilitated communication with the casino and managed the case through a dedicated Resolver. The issue was marked as resolved following the player's confirmation.

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Resolved Submitted: 16 Feb 2026

Disputed amount: €571

Current status Waiting for casino to reply 5d 0h 33m 31s

Player's withdrawal is delayed due to KYC requirements.

The player from Armenia is facing an ongoing withdrawal issue with Betwinner, as her account has been subjected to an extended KYC process despite submitting multiple documents, including her passport and selfie. She is now asked for additional documentation while her requested withdrawal of 62 USDT remains blocked.

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Opened Submitted: 31 Jan 2026

Our verdict Case closed

Player’s withdrawal has been delayed for 8 months.

The player from Turkey had been waiting for 8 months for the second part of his withdrawal request for 100,000 TRY, having already received the first 100,000 TRY. Despite providing evidence and following up numerous times, he received conflicting responses from Betwinner and had not been given proof of the payment that supposedly had been made. The issue was resolved after the Betwinner management, following an internal review, confirmed that the delayed withdrawal had been fully compensated, and a goodwill bonus was granted. The player expressed gratitude for the resolution but requested an increase in the goodwill bonus, which was deemed excessive by the Complaints Team. The player ultimately marked the complaint as resolved, indicating satisfaction with the outcome.

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Resolved Submitted: 29 Sep 2025

Disputed amount: TL 100,000

Our verdict Case closed

Player’s withdrawal is delayed due to verification issues.

The player from Peru had successfully withdrawn 500 USDT but then faced a lengthy and frustrating verification process while trying to withdraw the remaining balance of 5,000 USDT. He was asked numerous questions about unfamiliar people and expressed concerns about the potential for delays and complications in accessing his winnings. The Complaints Team intervened, facilitating communication with the casino, which ultimately led to the completion of the verification process. The player confirmed that his issue had been resolved, and the complaint was marked as 'Resolved' in the system.

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Resolved Submitted: 25 Sep 2025

Disputed amount: 5,000 USD₮

Our verdict Other

Player’s account has been closed and funds withheld.

The player from Morocco filed a complaint against Betwinner for the closure of his betting account and the withholding of funds. He stated that no evidence of wrongdoing was provided, and his deposits had allegedly been withdrawn without explanation. Despite repeated requests for clarification, Betwinner did not respond. The Complaints Team, after reviewing the situation, concluded that they were unable to assist further due to insufficient insight into the casino's investigation and decisions regarding account closure. Consequently, the complaint was closed without further intervention.

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Closed Submitted: 04 Aug 2025

Disputed amount: 328 USD₮

Our verdict Player stopped responding

Player's withdrawals have been declined.

The player from Egypt faced repeated issues with withdrawal attempts. Despite having contacted support numerous times over a span of 20 days, he received the same unhelpful response. He demanded a resolution for his withdrawal problem and threatened legal action if it was not addressed. The Complaints Team was unable to proceed with further investigation due to a lack of response from him, which resulted in the closure of the complaint. The player retained the option to reopen the complaint in the future if he chose to resume communication.

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Closed Submitted: 27 May 2025

Disputed amount: 3,250 EGP

Our verdict Other

Player’s account is blocked and withdrawal is delayed.

The player from Buenos Aires faced difficulties withdrawing his winnings due to a blocked account. He had provided the required documentation, including his ID, but was asked for an additional certificate confirming he was not addicted to gambling. Despite his efforts to obtain the document, he ultimately decided to withdraw his complaint due to ongoing work commitments that prevented him from securing it. The Complaints Team respected his decision and proceeded to close the complaint, expressing regret that they were unable to assist further at that time.

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Closed Submitted: 06 May 2025

Disputed amount: $2,759,675 ARS

Show more complaints (+10)

Discussion