The player from Oregon faced issues withdrawing money from the casino due to an additional fee that was not deductible from the winnings, despite having not encountered such fees with other casinos in the past. He mentioned having screenshots of his conversation with Betspinz regarding this issue. The Complaints Team concluded that Betspinz Casino was likely a fraudulent platform based on multiple complaints and advised against making any further deposits. Unfortunately, direct assistance with the withdrawal issue was not possible, and he was encouraged to report the incident to the authorities for further investigation.
Betspinz Casino - Player is facing withdrawal issues due to additional fees.
Black points: 3500
Amount: $3,500
Betspinz Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
0.8
Betspinz Casino has a Safety Index of 0.8, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
Unreasonable excuse
UNRESOLVED
Case summary
1 week ago
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2 weeks ago
They are requiring a fee that isn't deductible from the winnings after I made the verification deposit i haven't ever had to pay an additional fee for any other casino... Fyi I'm in Oregon not Washington for some reason your site won't let me change it... Also I do have screenshots of my conversation with betspinz...
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2 weeks ago
Dear mixmasterfungus,
Thank you for submitting your complaint. I’m sorry to hear about the issue you're facing. Unfortunately, it appears that you may have fallen victim to a fraudulent scheme. Our investigation into Betspinz Casino suggests that it is likely a scam casino. While it is common for casinos to require a verification deposit from players when withdrawing winnings from a no-deposit bonus, we do not recommend doing this in this case. We have previously encountered a situation with this casino where, even after the initial deposit was made, they demanded an additional deposit from the player.
Could you please share your communication with the casino regarding the verification deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino.
Thank you very much in advance for your reply.
Best regards,
Dominika
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1 week ago
Thanks for your help I sent you the screenshots of the conversation with customer service witch I almost think it was an AI
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1 week ago
Dear mixmasterfungus,
We conducted a thorough review of Betspinz Casino, and in addition to the red flags I mentioned in my response, we discovered several other indicators that suggest this platform is fraudulent.
There are several complaints from players who were requested to deposit money in order to be able to withdraw - but they did not receive their winnings in the end: https://www.trustpilot.com/review/betspinz.com
I strongly urge you NOT TO DEPOSIT any more money to this casino, because it's more than probable that you will never see your deposits or winnings again.
To assist you further in avoiding such situations in the future, we have compiled an informative article on how to choose a secure online casino. You can find it here: https://casino.guru/how-to-choose-an-online-casino
Unfortunately, we are unable to provide direct assistance with your current predicament. We advise you to report the incident to the police or a relevant legal authority for further investigation and potential resolution. Your cooperation with the appropriate authorities will help prevent others from falling victim to similar scams.
I'm sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with any other casino in the future.
