BetGrouse Casino Review

The player from Germany was experiencing difficulties obtaining her tournament winnings. According to the casino's terms, the prizes should be awarded automatically each week at the end of the tournament. In this case, the condition was not met, the player received her winnings later, approximately 1.5 weeks after the right to the winnings arose (4 days after the submitting the complaint). The complaint is resolved.

The player from Denmark is questioning the number of personal documents which are required for the KYC verification. After specifying what was the issue with the verification, the player eventually received her winnings and the complaint is resolved.

The player from Ireland had his account at Octocasino closed after he wagered a bonus and won €2433. The withdrawal had been canceled for unclear reasons. The player had been using the casino for about a week before his account was closed. He had previously made a successful withdrawal after his account had been verified. The player had made another deposit while his withdrawal was pending, as he had a bonus that was due to expire. The casino did not provide a reason for the account closure and ignored the player's follow-up queries. After the Complaints Team had intervened, the casino had requested additional documents from the player for verification. Upon receiving the documents, the casino had processed the player's refund. The player had confirmed receipt of the funds, leading to the successful resolution of the complaint.

The player from Canada had his account with Octocasino closed simultaneously with other accounts. He had lost his $600 deposit and hadn't been able to contact the casino regarding this. Upon receiving a complaint, we had facilitated communication between the player and the casino. The casino had confirmed that the refund process was initiated and asked the player to check his email. The player later confirmed that the payment had been combined with another refund, leading to initial confusion. Upon realizing this, he had acknowledged receipt of the funds. The issue had been successfully resolved.

The player from Canada had had her account blocked at Octo Casino with $6,593 remaining in it. Despite multiple withdrawal requests and attempts to contact the casino, she had received no response. After the player had lodged a complaint, we had mediated the communication between the player and the casino. The casino eventually responded, had apologized for the inconvenience and confirmed that a refund had been processed. The player had confirmed receiving the refund, resolving the issue.

The player from Finland had experienced a sudden account closure while gaming on Octocasino and was unsure if it was connected to a previously self-imposed gambling ban. She had requested a refund of the remaining 7 euros in her account, but also believed the circumstances warranted a return of her full 70 euro deposit. The Complaints Team had engaged in a detailed dialogue with the player and the casino to understand the situation. After several rounds of communication and follow-ups, the casino had agreed to refund the player's deposit. Despite initial delays, the player eventually received her refund.

The player from Kuwait has been blocked after accumulating winnings due to having an active self-exclusion in a sister casino. The player later confirmed that the deposit refund was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has reported that NineCasino.com has unjustly closed their account and is denying a withdrawal of 1,000 euros. They further stated that despite being a fully verified and loyal player since 2021, they feel betrayed and deceived.

The player from Japan had deposited funds using Mifinity but was unable to withdraw through the same method. He had been instructed by the casino to deposit and withdraw in virtual currency, but the casino later disallowed such a transaction. The player had been left with no available methods to withdraw his winnings. After the issue had been forwarded to the Complaints Team, they had contacted the casino for further clarification. The player had finally been able to successfully withdraw his winnings in virtual currency. The casino had advised him to use the same method for future transactions. The Complaints Team had marked the issue as resolved.

The player from Germany, with VIP Silver 5 status at Ninecasino, had had difficulty withdrawing funds. Although she was fully verified, the support team had required additional documents and eventually cancelled all of her withdrawals. The player suspected an account hacking incident in January might have been linked to her current issues. Her account was suspended with her money stuck inside. After a series of exchanges between the player, the casino, and the Complaints Team, the casino had clarified that the player's account was verified and she could continue playing and withdraw her winnings. The player confirmed that the issue had been resolved and thanked the team for their assistance. We had then closed this complaint as 'resolved'.

The player from Germany had won €13,000 and encountered issues with the payout. Despite her account having been verified, the casino did not transfer the winnings and did not respond to her emails. The player had also reported being continually put off in the live chat. After she submitted her complaint to us, she confirmed that the money had been paid. Consequently, we marked the complaint as 'resolved'.

The player from Italy had experienced a delay in their second withdrawal of €3000 from the casino. Despite successfully re-verifying their account, the withdrawal was still pending after 48 hours. The player also reported that they couldn't cancel the withdrawal on their own. After his complaint was submitted, he confirmed that his account had been successfully verified. He then reported that his payment had been approved and later credited. Finally, he confirmed that all his withdrawals had been successfully received. As a result, we had marked the complaint as resolved.

The player from Italy had struggled with a withdrawal process that had been under review since February 10th. Despite having received assurances from the casino's support team that everything was fine, no progress seemed to have been made. After the player's account was unexpectedly disabled, he had threatened legal action. Fortunately, the situation had been resolved when the player's funds were credited to him. We had marked the complaint as 'resolved' in our system.

The player from Brazil had faced issues with withdrawing a large sum from his account with Nine Casino. Despite having been initially verified, the casino had asked for his address once he tried to withdraw a significant amount. After re-verification, his withdrawal attempts had been consistently cancelled 24 hours after approval. The player had communicated that all winnings were made with real money, not bonuses. After several interactions with the casino and the Complaints Team, the casino had finally processed and paid all his withdrawals. The player had confirmed the receipt of his winnings, but expressed disappointment with his experience at Nine Casino. The issue had been successfully resolved.

The player from Poland had requested a withdrawal prior to submitting his complaint. Unfortunately, his winnings hadn't been received yet. The player had reported a delay in payment approval despite previous withdrawals having been processed within a day. He also clarified that his winnings did not originate from bonuses. The casino explained that the player had cancelled previous withdrawals, but the recent ones were still pending. The player later confirmed that his payments had been approved and received, leading to the resolution of his complaint.

The player from Germany had issues with deposits. His three deposits totalling €100 hadn't been credited to his casino account, despite him providing the necessary documents. He stated that customer support wasn't responsive. We advised the player to contact his payment provider to investigate the issue. We also recommended him not to deposit any more funds until the issue was resolved. The player later confirmed the issue was resolved.

A long-time player from Poland was unable to withdraw his funds from NineCasino due to incomplete KYC verification. Despite having sent the required documents and contacted them via email and chat, the player had not received any feedback or help from the casino for two weeks. We had contacted the casino and they apologized for the delay and confirmed that the player's documents had been accepted. The casino also explained that the player needed to wager a specific amount before withdrawing, according to their terms and conditions. After fulfilling these requirements, the player confirmed that the withdrawal had been processed and received. We marked the complaint as 'resolved'.

The player from Portugal had had issues withdrawing €151.01 from Ninecasino, both via Skrill and a bank transfer. Despite several interactions with customer service and having provided the required information, the withdrawal issue had remained unresolved. However, after further communication with the casino, the player had confirmed that he received his winnings through Skrill. We had subsequently marked the complaint as 'resolved' in our system.

The player from Brazil had requested assistance to close his account as the casino's support team hadn't responded to his emails. After the Complaints Team had explained the difference between account closure and self-exclusion and asked the player to provide more details, the player had managed to close his account with the casino. Consequently, the issue had been marked as resolved by the Complaints Team.

The player from Greece had reported a deposit issue with an online casino: he had been charged 60 euros instead of the intended 50, but the funds did not appear in his casino account. Despite having provided bank-certified documents and sent numerous emails over six months, the issue had remained unresolved. After he had engaged with our Complaints Team and provided necessary communication records, we had contacted the casino on his behalf. The casino eventually acknowledged the issue and credited the deposit to the player's gaming account. The player had confirmed the resolution, expressing gratitude for our intervention. The complaint was then closed as 'resolved'.

The player from the United Kingdom had had an issue with a delayed withdrawal process of his €900 winnings from an online casino. His account had been suspended, and despite having provided the requested bank details, the casino had not transferred his winnings. However, during the course of the complaint, the player had received his winnings. We had confirmed the resolution of the issue and marked the complaint as 'resolved' in our system.

The player from Switzerland had experienced an issue where her account was abruptly suspended after she had won 350 Euros, which impeded her from withdrawing her winnings. Despite her multiple attempts to reach out to the support team and having provided her bank details repeatedly, she hadn't received any effective assistance. After the complaint had been raised, the player reported having received her winnings without any communication via email. Consequently, we had marked the complaint as 'resolved'.

The player from Portugal had three pending payments of €50 each from December 26th. Despite making additional withdrawals that were approved and paid, the original payments remained pending. The player stated that she had no active bonuses and expressed dissatisfaction with the casino's handling of her withdrawals. However, the casino subsequently paid all pending withdrawals. We marked the complaint as 'resolved' in our system after the player confirmed receipt of her payments.

An Austrian player deposited 150 EUR via Paysafe but the money did not appear in the casino account. Communications with the casino have not resolved the issue, as they suggest waiting for a few days. The complaint was resolved as the player's deposit got credited.

The player from Romania had submitted a withdrawal request less than two weeks before contacting us. Winnings hadn't been obtained up to that day. The player had issues with the withdrawal of 2000 RON, which had been marked as paid but not received. We had advised the player to wait for the standard processing time of two weeks and assured him we would intervene if the issue persisted. The player had previously successfully withdrawn 4500 RON. Eventually, the player confirmed the receipt of the 2000 RON. We then marked the complaint as resolved.

The player from Portugal had lodged a withdrawal request five days prior and had provided all necessary documents but had not received any response. The disputed amount had been 540€. The player had indicated that the withdrawal request had been made at the same time as a self-exclusion request. After no progress had been made, we had transferred the complaint to another team member who had contacted the casino. The casino had asked for additional credentials, which the player had provided. Despite this, the player had not received any response from the casino. We then had requested the casino to set a deadline for the refund. Finally, the player had informed us that the issue had been resolved successfully. We then had marked the complaint as 'resolved'.

The player from the United Kingdom had requested a withdrawal prior to submitting her complaint. Unfortunately, her winnings had not been received at that time. After her account had been cleared of all deposits and withdrawals, she was upset to learn that UK players might not be allowed to play. She had been charged extra for each deposit, and her withdrawal was consistently declined. The casino eventually closed her account and offered a refund, but she faced issues due to her bank not supporting IBAN. After we intervened, the casino confirmed a refund of £80.02. The player received £77.79 and confirmed the resolution of her complaint.

The player from Brazil had won 900.00 reais at Nine Casino and had requested a withdrawal. Instead of processing the withdrawal, the casino reportedly banned his account. They had been asking the player to wait for 5 days. The player had mainly been playing live roulette and had cancelled a bonus that he had received. He was unable to access his winnings due to the account ban. After the player's communication with the casino and our intervention, the issue had been successfully resolved and the casino released his winnings.

The player from the United Kingdom had faced issues with withdrawing a large amount due to alleged account verification problems, despite having previously been able to withdraw without issues. He had reported unhelpful responses from customer support. After several emails and complaints to the casino, his verification had been reset and he was able to redo it, leading to his withdrawals being processed. The issue had been successfully resolved and the complaint had been marked as 'resolved' by us.

The player from Italy deposited €80 and received a bonus of €20. After playing, he accumulated winnings of €840 which they want to withdraw. But, their total balance is locked due to the bonus, and they are unable to withdraw the winnings. Player’s complaint has been resolved successfully.

The player from Brazil is experiencing an issue with his deposit. Despite numerous attempts to contact the casino and provide evidence of the deposit, he has not received the money into his account. Player’s complaint has been resolved successfully.

The player from Germany deposited money into ninecasino using her husband's account, which resulted in a warning. Despite this, she was allowed to continue playing and activating bonuses. She's now having issues with a withdrawal and is seeking advice on the situation. The complaint was resolved as the player received her money from the casino.

The player from North Rhine-Westphalia, Germany had issues with a withdrawal of 50€ not being credited into the account and an amount debited but not reflecting in the game account. The complaint was closed as the player resolved it with the casino.

The player from Greece requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

A player from the United Kingdom is having issues with a delayed withdrawal. An amount of £150 was requested 10 working days ago. Despite the casino's claim of having processed the payment, the player hasn't received the funds yet. The player has requested a tracking number multiple times but was ignored. The player later informed us that the money was at first rejected by the bank, but later on, he successfully received his winnings. Therefore, this complaint could be closed as resolved.

The player from North Rhine-Westphalia submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Greece claimed his bonus winnings were not supposed to be reduced as he received incorrect information from the casino support but the information in the casino's T&Cs was correct. The issue was eventually resolved as the casino offered the player compensation in the form of a bonus as a gesture of goodwill.

The player from Sweden has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Sweden requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Italy is experiencing difficulties withdrawing his funds because the transaction to the preferred payment method has been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has been experiencing difficulties withdrawing her winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from North Rhine-Westphalia has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Austria tried to withdraw his winnings, but the casino canceled the withdrawal probably due to deposits made from a third-party payment method. The player later confirmed that the casino returned his winnings and he managed to withdraw the funds successfully, therefore we marked this complaint as resolved.

The player from Greece requested a withdrawal and after 15 days of waiting for the payment, he decided to submit a complaint. After encountering several misunderstandings (e.g. wrong payment data used for withdrawal request), the player received the payment more than 3 months after the original withdrawal request. The complaint is resolved.

The player from Ontario had had his account closed by Pino Casino while auto-play was active, which left him unable to access his account balance or contact the casino. He had deposited $900 and had been fully verified. The casino had stated that the account was closed due to security reasons and they were processing a refund. After some confusion about the refund process, the player had confirmed that he received the refund as a combined payment with another dispute. The issue had been resolved successfully with the player receiving his funds, leading to the closure of the complaint.

The player from Japan had made winnings of $680 but before he could withdraw, his account had become inaccessible. Despite inquiries, the casino had not initially provided a reason or estimate for resolving the issue. After the player had contacted our complaints team and provided the necessary information, we had engaged with the casino on his behalf. The casino had requested additional documentation for account verification, which the player had provided. Following this, the casino had processed the refund of the player's winnings. The player had confirmed receipt of the refund, and we had marked the complaint as resolved.

The player from Latvia deposited money to the casino two days ago, but it has yet to be reflected in their game account or returned to their bank account. According to the casino support, he needs to wait. The player later informed us that the money were credited to his account. Subsequently, this complaint was closed as resolved.

The player from Germany has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked the complaint as resolved.

The player from Baden-Württemberg has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Berlin has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Switzerland won a significant amount of money. His account was blocked after requesting a withdrawal. The player received the remaining balance, therefore we closed this complaint as resolved.

The player from Germany had requested a withdrawal less than two weeks prior to submitting his complaint. His money hadn't been received at that time. After submitting the complaint, the player confirmed that he had received his payment. We had advised him to be patient as withdrawals could take up to 14 days due to KYC verification or high volume of withdrawal requests. The issue was successfully resolved, the player received his winnings, and we closed the complaint.

A player from India was asked to complete additional wagering requirements for his deposits in Duxcasino, after he already lost them before. The player confirmed the issue was resolved and his winnings were received.

The player from Germany is struggling to complete the KYC. The casino required proof of address, but those provided by the player haven’t been accepted. The issue was successfully resolved, the player received his funds.

The player from Netherlands had requested a withdrawal and it had been pending for a few days before he submitted the complaint. The complaint was resolved. The player received the payment 10 days later. The payment was delayed due to issues on the payment provider's side.

The player from Germany had his account blocked and winnings confiscated. Apparently, the player has self-excluded himself from another sister casino under the same brand. The issue was successfully resolved, the player received his winnings.

The player from Canada had had his account closed at GetSlots casino, where he had had a pending withdrawal of $693 and a deposit of $600 towards a new bonus offer. He had stated that he was unable to contact the casino. The player had completed account verification and had played slots and table games within the bonus rules. We had contacted GetSlots, who had stated that the player had not completed the verification process. The player had provided the necessary documents via email, as he couldn't log into his closed account. The casino then had processed his refund, which the player confirmed he had received. The issue had been successfully resolved and the complaint had been closed.

The player from Canada had asked to withdraw $3,000 (out of $6,199 in winnings) from Getslots, which had been successful, however, she found her account closed when she attempted to withdraw the remainder. The player had stated that she hadn't changed her betting behavior and was surprised by the sudden account closure. After she communicated with the Complaints Team, the casino had requested additional documents for account verification. After the necessary documents were provided, the casino had processed the refund. The player confirmed the receipt of her remaining winnings. Thus, the issue had been resolved successfully.

The player from Germany had his winnings capped as a result of wrongly applied maximum win limit for free spins in combination with incorrect information from the casino support and missing bonus condition. The issue was eventually successfully resolved and the player received their winnings.

The player from Norway had been waiting for a withdrawal for seven weeks. The casino claimed the money had been sent, but the withdrawal was still visible in his account, and the support told him the money was 'coming soon'. After the player filed a complaint with us, we asked him for more information and invited the casino's representatives to join the discussion. The casino eventually paid the player and confirmed the payment. We marked the complaint as 'resolved' in our system.

The player from Argentina had reported that their account at CryptoLeo Casino was abruptly closed and their balance nullified. Despite having reached out to customer support, they had received no explanation. The player had demanded a detailed statement and the return of their account balance, which was 6,500 at the time of closure. We had facilitated communication between the player and the casino. After some delay, the casino had reopened the player's account and restored the balance. The player confirmed they had successfully received all their money back. The issue had been resolved satisfactorily.

The player from Portugal had deposited approximately 22 euros' worth of BNB into an online casino, but the funds were not credited to his account. Despite having provided the necessary documentation, there had been no progress after five days and the player had received no communication from the casino. After the player had lodged a complaint, the casino had credited the deposit to his account. Consequently, the issue had been resolved and the complaint had been closed.