BetdaVirada Casino - Player's withdrawal request was declined.

WITHDRAWAL NOT PROCESSED. Unsuccessful through chat. No response via email.

Requested 05/24/09. No reply as of yet.

Dear DIGAO,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with BetdaVirada Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Have you made any successful withdrawals before?

Could you please advise if you passed the full KYC verification?

Have you accumulated your winnings with or without an active bonus?

When was the last time you communicated with customer support regarding your failed withdrawal request?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Good morning. Two previous withdrawals have already been made." I'll make it clear, I'm not a player, just fun, not the school you studied at, I was a teacher. Curve doesn't work on me. The strange thing is that the platform, on any forum you have the same complaint, " " withdrawal " not deposited. Bonus %100 completed. Everything the same as the previous ones. For someone it was 160$, but for me it wasn't. There is no Attachment option here. If casino guru opens the attachment, I will dump attachments I have from the chat, several attempts, bonus 100% completed, 1 hour waiting, via email with no response. And the KYC, my data is there. However, not choosing the city where you live is an error. I also have a print of the intentional error. In RECLAME AQUI, they finalized how they would check. It will be like this here too,? Remembering again, I have attachments since deposited, bonus completed and withdrawals. Awaiting

bugs like these

, remembering that the requested withdrawal request was much earlier than the time "YOU PROCESSED", as the platform takes an average of 24 hours after the request. Anyway, there are more attachments. But it didn't fit.

Thank you for the screenshots and the information. I understand your frustration with long waiting times for reaching customer support.

However, you requested your withdrawal on May 9. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Dear DIGAO,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.