Betano Casino AT Review

The player from Portugal has reported a recurring network error on Betano's roulette when placing bets. The player believes this disrupts the game and negatively affects the results, suggesting it might be a deliberate action.

The player from Mexico deposited 150 mxn in April but was informed that his deposit was cancelled and would be reimbursed within 3 days. Despite providing proof of transfer and several communications with customer support, the refund is yet to be processed.

The player from Portugal had suspected that the casino's slot machines were rigged and controlled, negatively affecting the game results. However, we had informed the player that without any concrete evidence, we could not substantiate this claim. We had extended the response time for the player to provide additional information or evidence, but received no response. Consequently, we were unable to investigate further and had to reject the complaint.

The player from Mexico had experienced issues with withdrawing his winnings from BETANO. Despite his account having been verified and him having made a deposit, his withdrawal request had been delayed due to additional document verification requested by the casino. He found this unreasonable, as he had consistently used the same documents with other online casinos. The player's proof of address was the document in question, which had been rejected by the casino. Despite our attempts to communicate and resolve the issue, the player had not responded to our messages, leading to the rejection of the complaint.

The player from Brazil had reported issues with the Diamond Rush Explex game on Betano's platform, which was repeatedly freezing. This problem had begun after a withdrawal and had persisted despite multiple deposits and complaints, along with provided game IDs. The casino's support team had not responded to the player's queries. We had advised the player that without evidence of unfair losses due to the technical glitch, we could not confront the casino. The player was unable to provide sufficient proof, so the complaint was rejected. We had recommended the player to contact the game provider for further investigation.

The player from Bulgaria claimed that despite having completed all the necessary verifications, his gaming account had been locked for review for over 20 days. There was a pending withdrawal in his account, and no clear communication had been given regarding the completion of this review or the processing of his withdrawal. Despite multiple attempts to contact the casino, we received no response. The complaint was marked as 'unresolved', which may have negatively affected the casino's rating. We had advised the player to contact the Bulgarian Gaming Authority for further assistance.

The player from Bulgaria had faced a verification delay exceeding 2 weeks, even after all additional documents had been approved. The user had been a member of Betano Casino for over a year and had played various games including casino games, sports betting, and live casino. Despite fulfilling all verification requirements, his withdrawal request was not approved. The casino had claimed that the delay was due to the player's late submission of the requested documents and suspected fraudulent activity. However, after our intervention, the casino approved the user's withdrawal. The player had expressed dissatisfaction with the casino's support and verification process, but confirmed that the withdrawal issue was resolved.

The player from Chile deposited money into a casino, which was deducted from her bank account but not credited to the casino account. After contacting customer service, she was directed to provide a purchase receipt she never received. Despite providing bank statements as proof of the transaction, the casino remains unresponsive and refuses to credit the deposit without a receipt. The player stopped responding to our questions and comments, so we rejected the complaint.

The player from Bulgaria feels deceived by the casino's marketing strategy. They deposit based on offers for immediate bonuses, but when no bonus appears, customer support claims system bugs and delays up to 24 hours. The complaint was rejected because the player didn't respond to our messages and questions.