The player from Germany had reported that he had lost access to his account with Beem Casino after a period of inactivity. He had closed the account with the intention to reactivate it after six months. He had been a verified user at the casino for several years and only had a small amount of money left in the account at the time of closure. The casino had suggested he open a new account, but the player was suspicious of this advice. We had informed the player that due to the casino's No Reaction Policy to our complaints, we were unable to intervene. We had also advised against opening a new account to avoid potential complications. The player had also revealed that a previous issue with the casino from two years ago had not been resolved.
Beem Casino - Player's casino account has been lost.
Black points: 20
Amount: ??
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Unresolved
Our verdict
No reaction policy, passive regulator
UNRESOLVED
Case summary
8 months ago
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8 months ago
Translation
Hello dear team,
Last December I closed my account with Beim - Casino because I wanted to look around for another casino. Recently, I asked in the chat if they can reopen my account. Suddenly, the chat informed me that I don't have a registered account... excuse me? Where did my account go after four months? The chat suggested that I should simply open a new account. But I will certainly not do that. I think Beim - Casino is using unfair tactics. Dear CasinoGuru team, can you help me find my account again?
Best regards,
Robin
Automatic translation:
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8 months ago
Dear Robin1989,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please clarify the specific reason you provided for closing your account previously?
- Were there any remaining funds in your account at that time?
- Did you request a particular duration for the account to be blocked?
- Has your account been successfully verified in the past?
If there’s any relevant communication, please forward it to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
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8 months ago
Translation
Hello Petronella,
thank you very much for your feedback.
I closed the account because I wanted to look for another casino. I only wanted to deactivate my account for 6 months. There were only a few cents left in the account.
The account was successfully verified for several years. I was also there at Beem Casino for many years. That's why I don't understand the reaction now...
I will send you an email with the relevant evidence.
Thank you very much
and best regards
Robin
Automatic translation:
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8 months ago
Hi Robin1989,
I regret to hear that you're unable to recover your closed account. However, it's important to understand that if there were no funds withheld by the casino, they have the discretion to maintain the account closure. While I'd like to assist you by reaching out to the casino, unfortunately, they operate under a No Reaction Policy for complaints submitted with us. Presently, they have 37 unresolved complaints that remain unaddressed. As a result, any new complaints submitted to them are closed as unresolved without further negotiation attempts.
Additionally, I would advise against creating a new account as suggested by the casino. This could potentially lead to more complications, and unfortunately, we won't be able to intervene in such situations.
Can you please confirm if your previous issue from over two years ago was resolved?
Thank you in advance for your understanding and reply.
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8 months ago
Translation
Hello,
Do I understand correctly that there are 37 open complaints from other users against Beem - Casino?
I also think it's a trick from Beem. They say I should open a new account and then when I make a withdrawal they will claim I have two accounts. I'd better be careful 🙂
By the way, the problem from two years ago has not been solved.
Best regards
Robin
Automatic translation:
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8 months ago
Hello Robin1989,
No, it means that in the past, we've encountered 37 complaints from other players. Despite our attempts to contact the casino regarding these cases, all remained unanswered. Therefore, new complaints, including this one, will be closed as unresolved without initiating contact with the casino. This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease in rating caused by unresolved complaints could change the casino's approach.
Regrettably, it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts to resolve any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from this casino. I wish I could be of more help.
The casino can reopen this complaint anytime.
