The player from Germany has requested a withdrawal just a few days ago. It has been pending since due to ongoing account verification.The complaint was rejected as the player stopped responding.
Beem Casino - Player’s withdrawal has been delayed.
Amount: €22,000
Beem Casino
Safety Index:Very lowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
2.5
Beem Casino has a Safety Index of 2.5, which means some of the considered factors point to a very low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
3 years ago
Translation
Hello dear community,
I have another problem in the hope that you can give me a hand.
I signed up for the BeemCasino. The reviews on the net went pretty much both ways. This didn't deter me at first, so I registered there. At first glance, this casino makes a cool impression - at first!
After I signed up, I deposited three small amounts there and after a fairly short time I knew how to make a high 5-digit amount. Everything, of course, with no bonus or anything else. So quickly uploaded all the documents in my account and serviced.
After two days nothing happened, I sent the casino an email and asked about the processing status. After exactly 10 minutes the reply came - forgot to take a photo of the credit card! So quickly made up for it, uploaded it and emailed me that I uploaded the pictures. Then nothing came first ... after a few more days I emailed this casino again and asked about the processing status and promptly: "I hope your payout will be approved soon".
-> I think that says it all, this casino simply doesn't pay off.
My account has not been verified for four days, nor has any requested withdrawal been processed.
Dear community, please do not pay anything there - winnings will not be paid out there. Please fall in there, not like me!
Do you have any suggestions on how to proceed against such casinos?
Thank you for reading and writing here in the forum ...
stay healthy and best regards
Automatic translation:
Public
Public
3 years ago
Dear Robin,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that KYC account verification is a very important and essential process, during which casino makes sure that the money is sent to the rightful owner. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough procedure. If all the data is correct, there should be no reason for the casino to delay your withdrawal.
Subsequently, it’s quite usual for a withdrawal, to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. However, if you don’t receive your winnings by then, please, let us know and we will try to help you. Thank you for your understanding.
Best regards,
Petronela
Public
Public
3 years ago
Translation
No payout so far - I have written to the casino several times. They claim their side approves the withdrawals. However, the payment processor has problems. You don't know when the problem will be resolved….
Automatic translation:
Public
Public
3 years ago
Thank you very much, Robin, for providing all the necessary information. I will now transfer your complaint to my colleague Adam who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
3 years ago
Hello Robin,
I have reviewed your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Beem Casino to the conversation to participate in the resolution of this complaint.
Beem Casino, are you able to update us regarding Robin's verification/withdrawals?
Public
Public
3 years ago
Dear Robin,
we're very sorry for the inconvenience, there was a serie of rejects of your cashouts by payment provider, but today your withdrawal has been processed successfully.
Kind regards,
BeemCasino Team
Public
Public
3 years ago
Thank you for the information Beem Casino.
Dear Robin,
I will leave the timer set at 7 days, please let us know if you receive your payment in the meantime.
