HomeComplaintsbCasino - Player’s winnings have been delayed.

bCasino - Player’s winnings have been delayed.

Amount: €240

bCasino
Safety Index:Below average
Submitted: 12 Jul 2024 | Resolved : 15 Jul 2024
Resolved Our verdict

Case closed

RESOLVED

Case summary

3 months ago

The player from Finland had made 24 deposits at bCasino and eventually won €200. Despite having a fully verified account, the player was still waiting for the payment, suspecting that bCasino was unwilling to pay. The player reported wagering €1460 with a €10 bonus and faced unresponsive support. The issue was resolved, and the complaint was marked as 'resolved' by us.

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3 months ago


I have played and made a total of 24 deposits at bCasino. My account is fully verified. I finally won 200 euros, but I am still waiting for the payment. It seems that bCasino does not want to pay. I suggest to players in Finland and around the world not to play on this site. Based on my experience, bCasino appears to be a fraudulent casino

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3 months ago

Dear krrre1, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

When exactly did you request your withdrawal of €200?

Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

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3 months ago

I got 10 bonus, I wagered 1460e. Then I made cashout, that is not processed. Support don't answer.

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3 months ago

The case is solved. I ask to delete or do not publish the screenshots submitted

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3 months ago

Dear krrre1,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Veronika

Casino.Guru

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