The player from Finland had made 24 deposits at bCasino and eventually won €200. Despite having a fully verified account, the player was still waiting for the payment, suspecting that bCasino was unwilling to pay. The player reported wagering €1460 with a €10 bonus and faced unresponsive support. The issue was resolved, and the complaint was marked as 'resolved' by us.
bCasino - Player’s winnings have been delayed.
Amount: €240
bCasino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.3
bCasino has a Safety Index of 5.3, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 months ago
Public
Public
4 months ago
I have played and made a total of 24 deposits at bCasino. My account is fully verified. I finally won 200 euros, but I am still waiting for the payment. It seems that bCasino does not want to pay. I suggest to players in Finland and around the world not to play on this site. Based on my experience, bCasino appears to be a fraudulent casino
Public
Public
4 months ago
Dear krrre1,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any successful withdrawals before?
When exactly did you request your withdrawal of €200?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Veronika
Sensitive attachment
Sensitive attachment
4 months ago
I got 10 bonus, I wagered 1460e. Then I made cashout, that is not processed. Support don't answer.
Public
Public
4 months ago
The case is solved. I ask to delete or do not publish the screenshots submitted
Public
Public
4 months ago
Dear krrre1,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Veronika
Casino.Guru
