The player from Estonia was unable to withdraw funds and received a message stating that withdrawal permission had been suspended. Despite completing KYC and contacting support multiple times, the issue remained unresolved while the player could still deposit and play games. The player later confirmed that the withdrawal issue was resolved successfully. The complaint was marked as 'resolved' by us.
BC.Game Casino - Player's withdrawals have been suspended.
Amount: 227 ₮
BC.Game Casino
Safety Index:HighSafety Index
Casinos with a High Safety Index usually have a large number of visitors and a small number of unresolved complaints. Players can expect to play safely and be treated well in casinos with a High Safety Index.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
Public
Public
3 months ago
Hello, I am unable to withdraw from my account.
I get the message: "Your withdrawal and tip permission have been suspended. If you have any questions, please contact us."
I have completed KYC and have contacted support multiple times yet I still cannot withdraw.
I am able to deposit and play games but am unable to take anything out. Thanks!
User ID: ******
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3 months ago
Dear casino_12345,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BC.Game Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly were your withdrawals blocked?
- What explanation have you received when contacting casino support?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Did you achieve your current balance with the help of a bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
Public
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3 months ago
Everything is fine, I have already received the withdrawal of funds. The issue is resolved. Thank you!
Public
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3 months ago
Dear casino_12345,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
