The player from India was facing issues with the withdrawal function on his online casino account, which appeared to be blocked. He had requested for it to be unlocked. The Complaints Team had tried to gather more information about the account's verification status, the reason for withdrawal issues, and the nature of his winnings. However, the player did not respond to these inquiries. The casino also claimed they could not find the user's email in their system. Due to the lack of response from the player, we were compelled to reject the complaint.
BC.Game Casino - Player's withdrawal function is blocked.
Amount: 100,000 INR
BC.Game Casino
Safety Index:Above averageSafety Index
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7.0
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
6 months ago
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7 months ago
Translation
Dear Sir, I am having trouble with withdrawals on my ID, and there seems to be an issue with the withdrawal role. Please resolve this issue and unlock the withdrawal section.
Automatic translation:
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7 months ago
Dear hiteshsharma75973,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
- Could you please advise if your account has been fully verified?
- Have you been advised why you can’t withdraw your winnings?
- Is it an internal casino system issue, or it’s related to your account only?
- Were your winnings accumulated with or without an active bonus?
Please understand, that without verifying your account, you won’t be entitled to any withdrawals.
However, I believe we will be able to help you resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
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7 months ago
Translation
Sharmai withdrawal problem unlock the withdrawal section
Automatic translation:
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6 months ago
Hello Hiteshsharma75973,
- Can you confirm if your account has been fully verified?
- Have you been informed why you're unable to withdraw your winnings?
- Is the issue with withdrawal related to the internal casino system, or is it specific to your account?
- Did you accumulate your winnings with or without an active bonus?
Thank you.
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6 months ago
Hello,
The provided email address by user is not found on our system, please provide correct email address or UID so we can check and assist you regarding this.
Best Regards
Panda - BC.GAME
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6 months ago
Dear hiteshsharma75973,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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6 months ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
