The player from Turkey had their account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
BC.Game Casino - Player’s account has been blocked.
Amount: TL 20
BC.Game Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
Public
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1 year ago
Translation
my boyfriend played in this casino. a couple of years ago I registered and forgot my password. because I had two nonbooks. the password was on another and without thinking, I created another account. Yes, I had vpn turned on at that time.
but the problem is not in this a year later, when I almost reached level 19 and spent enough resources, I was suddenly blocked by my account. All year everything was good and then suddenly they remembered. and even this is not the funniest thing. and zero replenishment, and what do you think they blocked my account at level 19, all bonuses and investments in order to reach the vip level and have daily bonuses went to waste. the funnier thing is that the annaclub account with level 0 was left untouched. well, if, as they say, they conducted an investigation, we found violations should block both
akaunt:annaclub
akaunt:gannaclub
but no name akaunt :gannaclub level 19 they blocked and I couldn’t log in but akaunt annaclub continue using as I understand they left me the right to use ok I started using the annaclub account and what do you think a year later the same crap 22 level again your account under threatened and blocked. all three years I have vpn jumping from germany to russia changes oftaiatics is not a problem, use it and then all of a sudden and that's what they answered me ....
.As expressly stated in our User Agreement, all persons are permitted to have one account. Each player must confirm that they understand this requirement before successfully registering an account with BC.GAME. Following an investigation by our risk management team, your account has been linked to one or more additional accounts on BC.GAME and you have been found to be in violation of our affiliate program policies.
As a result, all accounts that violate our Terms of Service will be terminated immediately.
Please note that this applies to all past, present and future BC.GAME accounts that we believe are under your control/possession. We take these issues seriously due to past abuses we have experienced from users with multiple accounts.
Affiliate program rules
5.2 d. III. Registering as a player or making deposits directly or indirectly into any player account through his/her tracker(s) for personal use and/or use by his relatives, friends, employees or other third parties, or in any other way attempt to artificially increase the commission, payable or otherwise deceive the Company. Violation of this provision is considered fraud.
Please read our terms of service and affiliate program rules. Thank you!
I have all the absurd correspondence with them
what happened this time oh you won't believe
once again I went to the site and received a notification from the telegram that they say the bonus is instead of minimizing the window down and going to the telegram on my computer desktop, I clicked on the telegram icon on the site and it was not tied to the site account, but at the same time I see my I press the photo in the telegram channel and enter the telegram, or rather, a separate window on the desktop I copy the bonus code, I return and then it kicks me out of my account and oftamotic creates a new account with an entrance through telegram with a zero balance I tried to enter my account and all your account is blocked you are a scammer and the like .and the answer I received we conducted an investigation you violated .I didn’t violate anything deliberately didn’t fill in the data to create a new account I’m such a fool I have bonuses every day why should I convene a new zero account in short more than 40 thousand dollars approximately spend a fool to milk to level 22 so that we would give you two bucks a day the absurdity is that they know very well
that half of their clientele enters through vpn
the word of investigation is absurd because a technically knowledgeable person knows that their programmers should enter an annaclub or gannaclub account, or the one that the system created by clicking on the instagram icon and all activity is visible whenever how many and where and what address I don’t hope that my account will be able to be unlocked, but still hope
Automatic translation:
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1 year ago
Dear annaclub,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
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1 year ago
Translation
thanks for earlier. the problem is not the money, there was one dollar left. the problem is that when I registered and replenished the account, they didn’t care what country you connect from, well, as soon as your account becomes unprofitable, they suddenly remember that you are from a forbidden country, but at the same time they block you an account on which a lot of money was invested. I will give you a simple example in order to reach level 22 as in my cases in the amount of 375 thousand dollars you must make stacks to reach level 22
they are scammers all year when I invested and won and spent everything suited them and they didn’t give a damn that I’m from Turkey and I use vpn the accident is that having reached the levels of 20-22 twice in a row and spending almost half a million dollars, they tell you that you are not in the list of allowed countries stupidly hiding behind the type of agreement, here's another photo for you until the third level, when it reaches 20, I won’t be surprised that they will remember again that I’m from a banned country, a new account, I also play further in Turkey through vpn here are the deposits made thanks for the time spent, I just wanted many to be awareAutomatic translation:
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1 year ago
I understand your point, annaclub. However, we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
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1 year ago
Translation
yes of course i agree with you you can close the case .thank you for your precious time
Automatic translation:
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1 year ago
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
