The player from Turkey had their account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from Turkey had their account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
The player from Turkey had their account blocked without further explanation. After a closer examination, we ended up rejecting this complaint as unjustified.
my boyfriend played in this casino. a couple of years ago I registered and forgot my password. because I had two nonbooks. the password was on another and without thinking, I created another account. Yes, I had vpn turned on at that time.
but the problem is not in this a year later, when I almost reached level 19 and spent enough resources, I was suddenly blocked by my account. All year everything was good and then suddenly they remembered. and even this is not the funniest thing. and zero replenishment, and what do you think they blocked my account at level 19, all bonuses and investments in order to reach the vip level and have daily bonuses went to waste. the funnier thing is that the annaclub account with level 0 was left untouched. well, if, as they say, they conducted an investigation, we found violations should block both
akaunt:annaclub
akaunt:gannaclub
but no name akaunt :gannaclub level 19 they blocked and I couldn’t log in but akaunt annaclub continue using as I understand they left me the right to use ok I started using the annaclub account and what do you think a year later the same crap 22 level again your account under threatened and blocked. all three years I have vpn jumping from germany to russia changes oftaiatics is not a problem, use it and then all of a sudden and that's what they answered me ....
.As expressly stated in our User Agreement, all persons are permitted to have one account. Each player must confirm that they understand this requirement before successfully registering an account with BC.GAME. Following an investigation by our risk management team, your account has been linked to one or more additional accounts on BC.GAME and you have been found to be in violation of our affiliate program policies.
As a result, all accounts that violate our Terms of Service will be terminated immediately.
Please note that this applies to all past, present and future BC.GAME accounts that we believe are under your control/possession. We take these issues seriously due to past abuses we have experienced from users with multiple accounts.
Affiliate program rules
5.2 d. III. Registering as a player or making deposits directly or indirectly into any player account through his/her tracker(s) for personal use and/or use by his relatives, friends, employees or other third parties, or in any other way attempt to artificially increase the commission, payable or otherwise deceive the Company. Violation of this provision is considered fraud.
Please read our terms of service and affiliate program rules. Thank you!
I have all the absurd correspondence with them
what happened this time oh you won't believe
once again I went to the site and received a notification from the telegram that they say the bonus is instead of minimizing the window down and going to the telegram on my computer desktop, I clicked on the telegram icon on the site and it was not tied to the site account, but at the same time I see my I press the photo in the telegram channel and enter the telegram, or rather, a separate window on the desktop I copy the bonus code, I return and then it kicks me out of my account and oftamotic creates a new account with an entrance through telegram with a zero balance I tried to enter my account and all your account is blocked you are a scammer and the like .and the answer I received we conducted an investigation you violated .I didn’t violate anything deliberately didn’t fill in the data to create a new account I’m such a fool I have bonuses every day why should I convene a new zero account in short more than 40 thousand dollars approximately spend a fool to milk to level 22 so that we would give you two bucks a day the absurdity is that they know very well
that half of their clientele enters through vpn
the word of investigation is absurd because a technically knowledgeable person knows that their programmers should enter an annaclub or gannaclub account, or the one that the system created by clicking on the instagram icon and all activity is visible whenever how many and where and what address I don’t hope that my account will be able to be unlocked, but still hope
мой парень играл в этом казино .пару лет назад я зарегистрировалась и забыла пароль.так как у меня была два нонбука. пароль был на другои и долга не думая я создала другой акаунт .да у меня был на тот момент включон впн.
но проблема не в этом год спустя когда я уже почти дошла до уровня 19 и потратила достаточно редств мне вдруг заблокироали акаунтскаав .весь год все было хоошо и тут вдрг вспомнили .и даже не это самое смешное.их айтишники прекрасно видели что акаунт аннаклаб не активен и ноль пополнений,и что вы думаете они заблокировали мне аккаунт на 19 уровне все бонусы и вложения чтобы достичь вип уровня и иметь ежедневные бонусы пошли на смарку . смешнее то что акаунт аннаклаб с 0 уровнем оставили не тронутым .ну если как они говорят провели раследования мы обнаружили нарушения должны заблокироват оба
akaunt :annaclub
akaunt :gannaclub
но нет имено akaunt :gannaclub 19 уровня они заблокировали и войти я не могла а akaunt annaclub без продлем продолжайте пользовтся как я поняла оставили мне право пользоватся ок я начала пользоватся акаунтом аннаклаб и что вы думаете год спустя такая же хрень 22 уровень опять ваш аккаунт под угрозой и заблокировали. все три года у меня впн прыгает с германии до россии меняет офтаиатическии не проблема пользуйтесь и тут вдруг и вот что они мне ответили ....
.Как прямо указано в нашем Пользовательском соглашении, всем лицам разрешается иметь одну учетную запись. Каждый игрок должен подтвердить, что он понимает это требование, прежде чем успешно зарегистрировать учетную запись на BC.GAME. После расследования, проведенного нашей группой по управлению рисками, ваша учетная запись была связана с одной или несколькими дополнительными учетными записями на BC.GAME, а также было установлено, что вы нарушаете правила нашей партнерской программы.
В результате все учетные записи, нарушающие наше Пользовательское соглашение, будут удалены немедленно.
Обратите внимание, что это относится ко всем прошлым, настоящим и будущим учетным записям BC.GAME, которые, по нашему мнению, находятся под вашим контролем/владением. Мы серьезно относимся к таким проблемам из-за прошлых злоупотреблений, с которыми мы столкнулись со стороны пользователей с несколькими учетными записями.
Правила партнерской программы
5,2 д. III. Регистрация в качестве игрока или внесение депозитов прямо или косвенно на любую учетную запись игрока через его/ее трекер(ы) для личного использования и/или использования его родственниками, друзьями, сотрудниками или другими третьими лицами, или любым другим способом пытаться искусственно увеличить комиссию, подлежащую уплате, или иным образом обмануть Компанию. Нарушение этого положения считается мошенничеством.
Пожалуйста, ознакомьтесь с нашими условиями обслуживания и правилами партнерской программы. Спасибо!
у меня стоит вся абсурдная переписка с ними
что случилась на этот раз о вы не поверите
в очередной раз зашла на сайт и пришло оповещение с телеграм что мол бонус я вместо того чтобы свернуть окно вниз и зайти в телеграм на моем рабочем столе компьютера я нажала на телеграм значек на сайте а он небыл привязан к акаунту сайта но при этом я вижу свою фотографию в телеграм канале нажимаю и вхожу в телеграм вернее отдельое окно на рабочем столе копирую бонусный код возврааюсь и тут меня выкидывает с моего акаунта и офтамотический создает новый акаунт с входом через телеграм с нулевым балансом пыталась войти в свой аккаунт и все ваш аккаунт заблокирован вы мошеница и тому подобное .и ответ каторый я получила мы провели раследования вы нарушили .я ничего не нарушала сознательно не заполняла даные чтобы создать новый акаунт я что дура у меня каждый день бонусы зачем мне созовать новый нулевой акаунт кароче говоря есче 40 тысяч долоров примерно потрать дура чтоб доити до уровня 22 что бы мы тебе дали два бакса в сутки абсурдность в том что они прекрасно знают
что половина их клиентуры входит через впн
слово раследования обсурдно ведь технически осведомленный чеовек знает что их програмистам стоит ввести акаунт аннаклаб или ганнаклаб или тот который система создала офтамотически нажав на значек инстаграм и вся активность видна кагда сколько икуда и какой адрес я не надеюсь что мой акаунт удастся разблокировать но все же надесь
Dear annaclub,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
Dear annaclub,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that we can’t penalize the casino for closing your account. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all.
Could you please advise if there are any funds being held by the casino? If the casino paid out all the winnings and no funds are being held, I’m afraid, there’s not much we can do for you.
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
Best regards,
Petronela
thanks for earlier. the problem is not the money, there was one dollar left. the problem is that when I registered and replenished the account, they didn’t care what country you connect from, well, as soon as your account becomes unprofitable, they suddenly remember that you are from a forbidden country, but at the same time they block you an account on which a lot of money was invested. I will give you a simple example in order to reach level 22 as in my cases in the amount of 375 thousand dollars you must make stacks to reach level 22
спасибо за ранее.проблема не в деньгах там остался один доллар.проблема в том что когда я зарегистрировалась и пополняла счет им было все равно с какой ты страны подклюаешся ну как только твой акаунт становится убыточным они вдруг впоминают что ты с запрешенной страны но при этом блокируют тебе аккаунт на который были вложены не малые деньги .я приведу вам простой пример для того чтобы достичь 22 уровня как в моем случаи на сумму 375 тысяч долларов вы должны сделать стаки чтобы достичь 22 уровня
I understand your point, annaclub. However, we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
I understand your point, annaclub. However, we accept the situation when the casino allows players from restricted countries to open an account as long as they don’t use this as an opportunity to later cancel the player’s legitimate winnings. Simply said – if the casino allows players from restricted countries to deposit and play, they should pay out their winnings as well.
Therefore, I would like to emphasize, that we investigate further and help only those players, whose funds (or winnings) have been confiscated due to being from a restricted country. Nevertheless, it doesn’t seem that this is the case here (but correct me if I am wrong, please).
Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
I wish I could be of more help. I’m sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. For the abovementioned reasons, I will now reject this complaint. Thank you for your understanding.
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