Bally Bet Sportsbook & Casino Review

Name: Bally Bet Sportsbook & Casino Review
Item: Bally Bet Sportsbook & Casino PA
Rating: 8.8

8.8/10Safety Index High by Casino Guru

Doesn't accept players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Visit Casino

Show company details

Payment methods

Show all (9)

Owner Bally's Management Group, LLC

Established 2021

Estimated annual revenues

> $100,000,000

Licensing Authorities

Pennsylvania (PGCB)

OverviewBonusesUser reviews17Safety Index explainedDiscussion1Payment methods9

Bally Bet Sportsbook & Casino Review

In this review of Bally Bet Sportsbook & Casino, our impartial casino review team carefully evaluated this casino and its pros and cons based on our casino review methodology. Our expert team has taken into account the fairness of the casino's Terms and Conditions, valid licenses, complaints from players, customer support, limits, and other significant markers to assess whether this casino is safe to play at and legit, an overt scam, or something in between.

Our calculation of the casino's Safety Index, formed from the examined factors, portrays the safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Bally Bet Sportsbook & Casino scored a High Safety Index of 8.8, which is why it could be considered a favorable option for most players in terms of fairness and safety. Take a look at our full Bally Bet Sportsbook & Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Is Bally Bet Sportsbook & Casino fair and safe? Safety Index explained

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our Bally Bet Sportsbook & Casino review, we carefully went through and inspected the Terms and Conditions of Bally Bet Sportsbook & Casino. We found some rules or clauses that were not favorable. Despite our findings, we consider the T&Cs to be mostly fair. An unfair or predatory rule can potentially be used against players to justify not paying out winnings to them, but our findings for this casino were only minor.

Based upon our estimates and collected information, we consider Bally Bet Sportsbook & Casino a very big online casino. Considering its size, this casino has a low sum of disputed winnings in complaints from players. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

Based on our findings, no important casino blacklists feature Bally Bet Sportsbook & Casino. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

Taking into account all factors in our review, Bally Bet Sportsbook & Casino has scored a Safety Index of 8.8, representing a High value. For most players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is a recommendable choice.

Terms and Conditions of Bally Bet Sportsbook & Casino

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, however, we consider the Terms and Conditions of Bally Bet Sportsbook & Casino to be mostly fair.

Note: Our particular discoveries from the T&Cs analysis are available here.

Player complaints regarding Bally Bet Sportsbook & Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 4,553 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and reviews of Bally Bet Sportsbook & Casino

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Based on the 17 user reviews of Bally Bet Sportsbook & Casino in our database, it has a Mixed User feedback score. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Licenses and company information

Bally Bet Sportsbook & Casino is owned by Bally's Management Group, LLC, and we have estimated its yearly revenues to be greater than $100,000,000. This establishes it as a very large online casino within the bounds of our categorization.

Bally Bet Sportsbook & Casino is licensed by Pennsylvania Gaming Control Board in Pennsylvania.

Note: Bally Bet Sportsbook & Casino has a connection to land-based casinos or betting establishments. These brick-and-mortar businesses are readily available and add credibility to the online casino. As a result, the casino's Safety Index is higher than would have been if it was only based on the online casino website.

Payment options, withdrawal limits and win limits

Bally Bet Sportsbook & Casino supports 9 deposit methods. This includes: Mastercard, VISA, Trustly Pay, PayPal, eChecks, ApplePay, Discover, VIP Preferred, ACH.

Online casinos frequently impose limitations on the amounts players can win or withdraw. While these are generally high enough not to impact the majority of players, several casinos do impose quite restrictive win or withdrawal limits. That is why we always check these when reviewing casinos. The table below shows the casino's win and withdrawal limitations.

Note: It is unlikely that all of the payment options mentioned before can be used for both deposits and withdrawals. Similarly, some payment options may only be used in selected countries.

Available language options and customer support

When reviewing online casinos, we collect information about their customer support and language options. The options available at Bally Bet Sportsbook & Casino can be seen in the table below.

Language	Website	Customer support	Live chat
English			24/7

Our team contacted the customer support during the review process to gain an accurate picture of the quality of the service. We consider customer support important, as it can be extremely helpful in case you are experiencing issues with registration at Bally Bet Sportsbook & Casino, your account, withdrawals, or anything else. According to our tests and collected information, Bally Bet Sportsbook & Casino has a good customer support.

Bally Bet Sportsbook & Casino casino games and slots

Players can enjoy these types of casino games at Bally Bet Sportsbook & Casino: Slots, Roulette, Blackjack, Betting, Video poker, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other games, Live shows, Live baccarat, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.

Casino games supplied by 54 game providers are available. This includes NetEnt, Blueprint Gaming, IGT, Evolution Gaming, Pragmatic Play, Red Tiger Gaming, Big Time Gaming, WMS, Scientific Games (SG Digital), Ezugi, Bally, Barcrest, Lightning Box, Inspired Gaming, PearFiction Studios, Oros Gaming, Wishbone, Slingshot Studios, Alchemy Gaming, Shuffle Master, Fortune Factory Studios, All For One Studios (ALL41), Everi, Roxor, Northern Lights Gaming, Foxium, Buck Stakes Entertainment, Triple Edge Studios, Crazy Tooth Studio, Reel Play, Gameburger Studios, Gamesys, Barstruck, Slingo, Reel Kingdom, Virtual Tech, Neon Valley Studios, Hot Rise Games, King Show Games, Pulse 8 Studios, SpinPlay Games, Gold Coin Studios, Games Global, Just For The Win, Gaming Realms, Light & Wonder, Snowborn Games, Rogue Gaming, Stormcraft Studios, Circular Arrow, Baltic Studios, Red7, 4ThePlayer, AreaVegas.

Bonuses and codes offered by Bally Bet Sportsbook & Casino

Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. Unfortunately, there are no available bonus offers from Bally Bet Sportsbook & Casino in our database at the moment.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (9)

Games

Show all

Slots

Roulette

Blackjack

Betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

Craps and dice

Keno

Scratch cards

No eSports betting

No crash games

Language options

English website

English customer support

English live chat

Game providers

Show all (54)

Casino screenshots

Bally_Bet_Sportsbook_&_Casino_PA_homepage_desktop

Bally_Bet_Sportsbook_&_Casino_PA_game_gallery_desktop

Bally_Bet_Sportsbook_&_Casino_PA_promotions_desktop

Bally_Bet_Sportsbook_&_Casino_PA_homepage_mobile

Bally_Bet_Sportsbook_&_Casino_PA_game_gallery_mobile

Bally_Bet_Sportsbook_&_Casino_PA_promotions_mobile

Positives

Backed by land based casinos
Simple and clean website design
Various responsible gaming options available
Mobile casino app for Android and iOS
Live dealer games are available

Negatives

Limited choice of payment methods

Interesting facts

Monthly withdrawal limit depends on the payment method
Casino only for residents of the state of Pennsylvania
Players must be 21 or over

Author: Jannete Hills Last updated: 05 Dec 2025 Anything incorrect or missing? Let me know

Bally Bet Sportsbook & Casino bonuses

Browse all bonuses offered by Bally Bet Sportsbook & Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Bally Bet Sportsbook & Casino

This is a place to share experience with Bally Bet Sportsbook & Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 17 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

Sunshine420

Bronze

United Kingdom

• 6 months ago

I have been playing on Bally for a few years and log in to play most days. I take part in a lot of promotions every week and for most of the time I enjoy playing. I would like to addd though that although I play a lot of the Jackpot games I have never come close to winning a jackpot. I feel like it's just made up names they add to make people sign up. Make me feel as though they are controlling the results and I never have a chance.

Pankaj4

Silver

India

• 7 months ago

I’ve been using this for a while and it’s been a smooth experience. The site works well, deposits go through instantly, and withdrawals have been quick and problem-free. Support replies fast and gets things sorted when needed. Overall, it’s a reliable platform.

chori0559

Bronze

Japan

• 7 months ago

Your account is now verified.
First cryptocurrency deposit → first cryptocurrency withdrawal.
Withdrawal request → Additional documents required 24 hours later.
24 hours later → Not accepted and withdrawal canceled.
teeth?
Why?
Do I have to wait 24 hours to hear the reason?
It takes 24 hours for one round trip communication.
I kept asking what's going on now and saying it was a waste of time and then I got blocked lol I wasn't being rude, it was just a normal opinion.
I guess it's annoying.
No, I'm serious about it, and it takes 24 hours to respond to inquiries every time...
When can I withdraw money?
There are also pictures of the exchange,
I'm blocked, but if I don't get approval it will take another 24 hours for one conversation?
What is this place?

Cashback only.
キャッシュバックだけ。

I feel bad about everything
いろいろ気分悪い

kamran65

Silver

Canada

• 8 months ago

I withdraw $40.10 and $30 , in their site they said withdraw process in 48 hours but not received now is one week I contact customer service, they put me on hold for 45 minutes they did nothing , no answer , very poor customer service.

this casino wont respond customer service did nothing, did not received withdraw

zeros

Bronze

Japan

• 9 months ago

When I tried to withdraw my balance, I was told that I needed to bet 5 times the amount I deposited, so I had to play for $X, but when I calculated it myself, the amount was off by about double.

I continued playing reluctantly and my balance increased by about 70%, so when I said I wanted to withdraw it, I was told to withdraw using the same method I used to deposit, and when I did so, the withdrawal was refused.

When I told them that, they asked me to transfer the money into their account, but when I did so, they refused again.

I was told to submit the application documents again, and after doing so, I was told I would then be able to withdraw the money without any problems, so I did so and was relieved to see that it was under review. However, after waiting a week, I still hadn't received the money, so I started to feel suspicious. When I checked, I found that all traces of my application had been erased and my balance had been set to zero.

I thought this was strange, so I investigated and found that I had been playing a video slot machine that I had never touched before. When I complained, I was told that my account may have been used without my permission, but that it was my own responsibility, and no apology was given.

I followed the instructions as instructed and they even said I would be able to withdraw the money, but it was canceled without my permission, and I can't believe that there would be unauthorized access at this timing.

My personal opinion is that it's clearly a scam, but since there's no evidence, I've given up.
However, as the safety indicators here show, this is a casino you should never play at.

It is definitely best not to get involved, as there are many cases of people not only in Japan but also in other countries having their balances unfairly confiscated.

I sincerely want my money back.

none.
なし。

Even though I followed the instructions, my withdrawal was refused. My non-play history was increasing without my permission and my balance was reduced to zero.
案内通りに対応したにも関わらず出金拒否をされた
プレイしていない履歴が勝手に増えており残高を０にされていた

shannonwarren1

Silver

United States

• 1 year ago

I’ve won at least $3000 two times playing online with this casino. However, this was before it renamed itself Ballys. They currently have a new gaming platform in which I’ve won at the most $900.

Nice array of games

Slottys

Gold

Canada

• 1 year ago

This casino is one of my main go to places to play. Easy deposit and withdrawal options. Withdrawing never takes more than a business day or two for direct bank transfer. I love most that they have their RTP settings at the highest. There are a few Igaming casinos that have the highest RTP settings and quite frankly those are the only casinos I touch.

I do wish they had a better VIP program and I hope to see Dead or Alive on there soon along with No Limit City slots but otherwise an overall positive experience.

Fast payouts
Quick verification
Highest slot RTP settings
Nice mobile app
Responsive customer support

Not a great VIP rewards programs
No Net Ent or No Limit City slots

Toby1975

Bronze

Japan

• 2 years ago

Don't be fooled by the instant bonus with no wagering requirements! When you make a deposit, the wagering requirements are 5x, so it's almost impossible to withdraw money. Most casinos have wagering requirements of 1x to 2x.

I am unable to reply to the comment from Casino Secret below, so I will edit the original text.
Please refrain from making comments that say Casino Secret is better than others. Your comment only contains some good opinions. There are many people around me who are suffering from not knowing the wagering requirements for cash. Even if you request improvements to make the cash wagering requirements more clearly disclosed to support, they will not respond at all.

Bally Bet Sportsbook & Casino

Thank you for your feedback. Many players enjoy it and receive withdrawals.
If you have any questions, please contact customer support.

butei241001

Silver

Japan

• 2 years ago

My account was closed without permission and I could not withdraw $1300.97. This is a site that only collects personal information, so please do not access it unnecessarily! It is dangerous!

Malicious sites that can't even withdraw money Customer support for collecting personal information can't connect
出金すらできない悪質なサイト
個人情報収集目的である
カスタマーサポート繋がらない

Bally Bet Sportsbook & Casino

Dear butei241001

Regarding the closure of the account, the decision is made by the department in charge according to the terms of use.
Please check with customer support regarding the reason for the closure.
Also, as stated in Section 6 of our privacy policy,
Please be assured that we have taken strict security measures to protect your personal information.

WAS1059

Bronze

Canada

• 2 years ago

I have had nothing but problems with the slots. Constant error messages that requires a shut down. Bally Bet informed me that the problem is with a specific game provider. This couldn't be farther from the truth. In fact every game be it slots or table games constantly shut down for one reason or another. They made no effort to resolve this. It is my intention to file a complaint to both Bally and the regulatory commission.

They pay quickly.

Major software issues with all games

SuperKyzer

Gold

Canada

• 2 years ago

Well, how do I put this. I won and made a withdrawal. The withdrawal was kicked back, I sent in what they needed, and the agent I was working with confirmed everything was a go. Four days later, nothing. I went back into the casino, and contacted a live agent, who passed me to another agent, and then another pass, and yet again one more pass - by this time, I wasn't in a good mood.
Fourth agent says I seem to want this withdrawal urgently, I said that was not the issue, the issue is it's been 4 days and I haven't gotten a confirmation on this withdrawal via email which always happens before the funds are e-transfered to the bank account, and at this point, I had waited over the weekend, plus the three days, which felt like eternity of course.
The agent then told me that my words had "raised a flag", and that they would be closing my account immediately. The blood drained from my face, of course, as I realized that they were literally closing me out and I had a pending withdrawal, which seemed to go through just fine with the agent that helped with it days earlier... Could this be happening??? Needless to say, I was somewhat in shock - I was getting a vibe that they were grasping at anything to NOT release my money, and their reason was absurd. Apparently, because I had asked why my funds weren't processed yet and that perhaps one could USE the money sooner than later and that this was taking far too long considering the agent that helped me with the withdrawal seemed to have no issues, was congratulating me and so on... at this point, I was FURIOUS. I asked for a manager to contact me, asap. And that I would be more than happy to close the account AFTER my withdrawal was done. The agent agreed that that was what would happen. And that I would get my funds.
Two days later, I get a phone call from "the manager". This person, later in the conversation and AFTER telling me she was a manager, accidentally admitted she was not in fact a manager. WHAT THE HECK! She spoke very rudely, she was condescending and if I may add not overly well-spoken. She was VERY combative, and frankly had no idea what she was talking about, I could tell as I listened to this person babble on about things that had nothing to do with this situation. She then told me that I would NOT be receiving my funds. My blood, at this point, was BOILING OVER. I had not done anything extreme, or wasn't being difficult - Plain and simple, I was being gaslighted by the casino. It seemed (to me) that they simply didn't want to part with their $800.
I asked for her name and employee ID, and said I was going to contact the iGaming commission about this as there was absolutely NO reason to go to these lengths, etc... In the end, and after speaking to many other agents/managers/who knows what they were, I did get my funds, but, I happily closed the account after only 1 time having played there.
It was a terrible experience. It clearly seemed that Bally Bet was eluding that I had "problem", due to saying "don't you think a person could USE the money sooner than later, I know I certainly can" (I believe those were my actual words) - I reminded them that if you look, I have made one deposit and only ONE, and it was for $20. I had been lucky enough to win, and never go back. Beware folks, this casino definitely had a sketchy vibe. I am grateful for the win, but the stress, the impersonation of being a manager, the unfair treatment and lies... I'll pass.

Decent games, this casino is much like CanPlay and Fallsview - same layout, same games etc...

The agents seem to make their own rules as they go
extremely long withdrawal times
extremely rude agents
unusual tactics

Safety Index of Bally Bet Sportsbook & Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Bally Bet Sportsbook & Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:High8.8/10

Very big casino, based on our research and estimates

We consider the casino's T&Cs to be mostly fair

Not found on any relevant casino blacklist

Low value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a neutral impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Unfair terms and conditions

Winnings may be forfeited if card counting strategies are detected
T&C copied from the casino's website (in English):
Read less
Read more

Other factors

Reputation helped by land-based casinos or betting shops

Complaints about Bally Bet Sportsbook & Casino and related casinos

(16)

16All1Opened4Unresolved3Resolved8Rejected

Complaints directly about Bally Bet Sportsbook & Casino

Current status Waiting for Casino Guru to reply 3d 12h 27m 39s

Player faces issues with KYC verification.

The player from Japan won at Casinosecret but encountered issues when applying for a withdrawal, as he was asked to complete KYC. After submitting the required documents, he received a response indicating that a third party had manipulated the account authentication process, which he feels is unfair since he was following the process with a friend's assistance.

Read moreRead less

Opened Submitted: 01 Dec 2025

Our verdict No reaction

Player’s account has been closed.

The player from Pennsylvania faced an account ban after nearly two years of having no issues. She received no explanation or assistance from the casino despite location errors. The Complaints Team contacted the casino for clarification regarding the account closure but received no response after multiple attempts. Consequently, the complaint was marked as "unresolved," and the player was advised to reach out to the Pennsylvania Gaming Control Board for further assistance.

Read moreRead less

Unresolved Submitted: 16 Oct 2025

Disputed amount: $5

Our verdict Case closed

Withdrawal of player's winnings has been delayed.

The player from Canada had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The issue was resolved as the player marked the complaint as resolved after receiving assistance from us. We facilitated communication with the casino, which led to the successful processing of the withdrawal.

Read moreRead less

Resolved Submitted: 10 Aug 2025

Disputed amount: C$599

Our verdict Unjustified complaint

Player's winnings are confiscated due to bonus violation.

The player from Japan had attempted to withdraw $1,000 from his winnings, but the withdrawal was canceled, and his remaining balance was confiscated due to a claimed violation of bonus terms. He argued that the rules lacked clarity regarding the bonus allocation and its impact on his ability to withdraw funds. The Complaints Team reviewed the case and found that the casino's terms were clearly stated, supporting the casino's position. Consequently, the complaint was closed.

Read moreRead less

Closed Submitted: 02 May 2025

Disputed amount: ¥100,000

Our verdict Case closed

Player's winnings are confiscated after bonus error.

The player from Japan faced confiscation of winnings after using a deposit bonus at Casino Secret, despite having passed KYC and having a history of withdrawals. The casino claimed that the bonus distribution was an error, refunding only the deposit, which the player found unfair. After intervention from the Complaints Team, the casino decided to refund the full amount of USD 6250.20 to the player's account, acknowledging the player's positive gameplay history. The player confirmed that the withdrawal had been completed successfully, and the complaint was marked as resolved.

Read moreRead less

Resolved Submitted: 07 Apr 2025

Disputed amount: $6,500

Our verdict No reaction

Withdrawal of player's winnings has been delayed.

The player from Ontario had submitted a withdrawal request less than two weeks prior to contacting us. Winnings had not been obtained up to that day. The player reported difficulties with document uploads and a lack of communication from the casino, which led to concerns of fraud. After multiple attempts to resolve the issue, including involvement from his bank and the police, we reached out to the casino for a response. However, due to the casino's lack of communication, we were unable to continue resolving the complaint and closed it as 'unresolved,' which negatively impacted the casino's rating.

Read moreRead less

Unresolved Submitted: 19 Mar 2025

Disputed amount: C$70

Our verdict Player stopped responding

Player's withdrawals are delayed and account access is restricted.

The player from Canada had deposited $10,000 and won $17,000 but faced issues when attempting to withdraw the maximum allowed amount. He was informed that the limit was actually $999 despite the stated limit of $10,000. He made multiple withdrawals of $999, but then could not access his transaction history or see pending withdrawals, and customer service was unresponsive. The player did not respond to the Complaints Team's inquiries, which led to the rejection of the complaint.

Read moreRead less

Closed Submitted: 23 Jan 2025

Disputed amount: C$37,000

Our verdict No reaction

Player's withdrawal method is restricted.

The player from Japan faced an issue with the casino insisting on a bank transfer for a withdrawal after initially using cryptocurrency. The legal situation in Japan made bank transfers inadvisable, yet the casino continued to require this method, which could deter players from accessing their funds. The Complaints Team believed that the casino should have allowed the player to withdraw their balance through crypto, especially since it was the original deposit method. However, despite repeated attempts to contact the casino for resolution, no cooperation was received, leading to the complaint being marked as 'unresolved'.

Read moreRead less

Unresolved Submitted: 29 Nov 2024

Disputed amount: $322

Our verdict Player stopped responding

Player's winnings have been confiscated.

The player from the United Kingdom had deposited £400 at Bally casino, made a withdrawal of £6900, and then had his account suspended due to a claim that it was linked to a Gamstop account, which he denied. After he provided ID documents and confirmation from Gamstop that he was not registered, his winnings were voided without a clear explanation, and he only received a refund of his deposits. He asserted that he was owed £6500 and sought resolution. The Complaints Team had closed the complaint as unresolved, pending further updates from the player regarding his case with the licensing authorities, following the casino's issuance of a deadlock letter.

Read moreRead less

Closed Submitted: 28 Sep 2024

Disputed amount: £6,900

Our verdict Unjustified complaint

Player’s account has been closed for 'scripted play'.

The player from Japan had their account closed on May 15th due to an alleged violation of term B.61.4.5 concerning 'scripted play,' despite having only played video slots with cashback. They had a balance of approximately $10,400. The Complaints Team reached out to the casino for clarification but received unsubstantiated allegations without supporting evidence. Consequently, the complaint was marked as unresolved due to insufficient cooperation from the casino, with a recommendation for the player to contact the Gaming Curaçao Licensing Authority for further assistance. After further review, the complaint was rejected as unjustified, indicating that the casino had acted in accordance with its terms and conditions, despite the player's concerns.

Read moreRead less

Closed Submitted: 17 Jun 2024

Disputed amount: $10,400

Show more complaints (+6)