AllySpin Casino - Player’s verification process is delayed.

Dear CasinoGuru Team,

I am reaching out for help regarding an issue with AllySpin, a casino recommended on your site. I have been trying to complete the verification process for the past eight days, but they are unable to verify my proof of address document.

This is now my fourth attempt to upload the required documents:

First attempt: I submitted a Wise bank statement, but it was rejected (which I understand, as Wise is a digital bank).

Second attempt: I uploaded a statement from an official Polish bank, but they rejected it and asked for a different document.

Third attempt: Based on their own guidelines, I submitted a recent phone or internet bill—which should have been acceptable—but to my surprise, it was also rejected.

Fourth attempt: Frustrated, I uploaded an electricity bill, which they explicitly list as an accepted document. This should not be rejected under any circumstances. However, I have received no response since then, and an unreasonable amount of time has passed.

This situation is causing me significant stress and frustration, and I feel like I am getting nowhere.

I kindly ask for your assistance in resolving this matter, as it is unacceptable for a verification process to take this long without clear explanations.

Thank you in advance for your help.

Best regards,

Karol

Dear belmondawggg,

Thank you very much for submitting your complaint. I’m sorry to hear about the difficulties you’ve encountered with the verification process at AllySpin.

To assist you better, could you please provide some additional information:

• Could you confirm the exact date of your last submission (the electricity bill), and whether you’ve received any communication from AllySpin since then?
• Did the casino provide any specific reason for rejecting the documents you've already uploaded, or have they mentioned any issues with the format or content of the files?
• Have you contacted their customer support team regarding the ongoing issue, and if so, what was their response?
• Could you also clarify if you’ve attempted to submit these documents using the exact format or method recommended in their guidelines?

Your cooperation in providing these details will help us investigate and work toward a resolution.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Veronika

Hello CasinoGuru,

Thank you for your quick response and action regarding my case.

I managed to complete the verification process after four attempts and daily messages to support.

However, now another issue has arisen — I am unable to withdraw my funds because the withdrawal page is blocked (screenshot attached).

Support claims that this is a temporary issue, but this "temporary" issue has already lasted for 24 hours! They are unable to give me a clear answer as to why this is happening or when they will resolve it.

For comparison, I asked another AllySpin user if they were experiencing the same issue, and they replied that they could withdraw funds without any problems.

Please help as I am already overwhelmed by this.

Pictured is a conversation with support from today + blocked withdrawals.

I am glad to hear that your account has been finally verified.

Has the issue with your withdrawals been fixed in the meantime, or are you still seeing this error when you try withdrawing your winnings?

Dear belmondawggg,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.