Alienbet Casino Review

The player from Germany was unable to use deposit and withdrawal options in the casino, which left him unable to access 93 Euros in his account. The casino's chat was offline and emails were not being responded to. Upon investigation by our team, it was found that the casino's lack of response and cooperation had hindered the resolution process. Despite repeated attempts to contact the casino, there was no success. Therefore, the complaint was marked as 'unresolved', which could have negatively affected the casino's rating. The player had been advised to contact the Gaming Curaçao Authority for further assistance.

The player from Brazil had been able to withdraw winnings from AlienBet until withdrawals ceased without explanation. According to the casino, the issue had lain with the Pix payment method. The player had only been able to withdraw R$3,000 of his R$46,000 winnings. AlienBet's customer support had become inaccessible and deposit options had been removed. We had attempted to contact the casino multiple times but received no response. Due to the lack of cooperation from the casino, we marked the complaint as 'unresolved', which might have negatively affected the casino's rating. We had advised the player to contact the Gaming Curacao Authority for further assistance.

The player from Brazil was experiencing a delay in processing her withdrawal at the casino. Despite our attempts to understand the situation by asking her several questions such as her KYC verification status, whether she had made successful withdrawals before, and when she submitted her withdrawal request, the player did not respond. As a result, we were unable to further investigate the issue and the complaint was rejected.

The player from Portugal had faced difficulties in withdrawing his pending funds of 1389 euros due to recent restrictions on Portuguese users. Despite being assured by the website that the issue was being resolved, it has not been yet. The player usually withdrew funds using cryptocurrencies, but the casino only offered withdrawal via the PIX method, which was unavailable to him. The player had provided all relevant communication between him and the casino to the Complaints Team. Despite repeated attempts by the Complaints Team to invite the casino to resolve the issue, there was no response from the casino. The complaint had been closed as 'unresolved', negatively affecting the casino's rating.

The player from Brazil deposited 200 via Pix, but her money was missing for three days. Despite providing proof of the transaction, the casino claimed they could not locate it. Later, the casino informed us that there was a technical issue that they had to solve with its 3rd party payment provider. It took a few days until it was completely resolved, but as compensation for the inconvenience caused by the delayed transaction and non-credited deposit, after the user's confirmation, the casino credited the account with a higher amount compared to the disputed amount. The funds were added to the playing balance without wagering requirements. We consider the complaint resolved and it was closed accordingly.

The player from the Netherlands had had issues with the promised cashback at Alienbet Casino. He had been told by one support agent that the cashback would be credited on a certain day, but another agent had later informed him it needed to have been requested between the 1st and 5th of each month. The player had also reported that his account was blocked and deleted after he had initiated a conversation with Casino Guru. He had made a deposit of €340 after requesting to close his account due to the casino's operation in the Dutch market without a license. Despite his multiple requests to close the account, it had remained open and he had been able to deposit more funds. The player's account was eventually blocked permanently. We had suggested the player to self-exclude if he was facing gambling issues. However, due to the casino's lack of obligation to protect the player from depositing if they were not aware of any gambling issues, the complaint was rejected.

The player from the Netherlands is facing issues with Alienbet casino as they haven't received payment for two withdrawals of €500 each within the 12-hour timeframe mentioned in the terms and conditions. The player has tried contacting support but hasn't received any email responses. Player’s complaint has been resolved successfully.