Adjarabet Casino AM Review

The player from Georgia had deposited 100 GEL into her online casino account, but the amount had not appeared in her balance. Our team had advised her to contact her payment provider for a thorough investigation, as the casino could not assist in this matter. We also suggested that she should have refrained from making further deposits until the issue was resolved. Despite extending the response period by an additional week, the player had not responded to our communication. Therefore, we were unable to proceed with the investigation and had to reject the complaint.

The player from Brazil was frustrated because the casino did not acknowledge Brazilian identification documents, only accepting passports. She had submitted all necessary documents for verification except for a passport, which she didn't possess. The casino, adhering to Georgian legislation, insisted on an international passport for verification. The player then requested to close her account. We informed her about the account closure process and extended the complaint's resolution period. However, due to lack of response from the player, we were unable to proceed further and had to reject the complaint.

The player from Brazil had experienced a restriction on his account due to an alleged connection with his ex-wife's account. Despite multiple attempts to resolve the issue through emails and document submissions, the issue had persisted. However, shortly after he submitted a complaint to the Complaints Team, the player reported that his account had been unblocked. We had confirmed that the player's issue was resolved and subsequently closed the complaint.

The player from Brazil had had her account locked due to suspicions of connections to multiple accounts, including her son-in-law's. After several unsuccessful attempts to explain the situation and seek account closure and reimbursement, she filed a complaint. The issue, which had been ongoing for about a month, was finally resolved with the assistance of the casino.

The player from Romania had won a $2,500 ticket through a $109 tournament satellite, but his account had been frozen due to a security check. The player had been waiting for the casino to reopen his account in time for a live event he had signed up for using the won ticket. After he submitted his complaint, he provided the requested information. Following this, his account was reopened by the casino. The player confirmed the resolution of his issue and gave permission for the complaint to be closed.

The player from Italy had deposited 910 euros into his online casino account when it was subsequently blocked. Despite having provided the necessary documents for review, the issue had remained unresolved since December 28. The player later reported that the issue had been resolved.

The player from Poland participated in the Wheel of Prizes promotion at a casino where he did not receive promised extra spins due to a technical error. The casino's support team acknowledged the issue but miscalculated the owed spins to the player's disadvantage. Despite repeatedly communicating with the casino, resolution is still pending after weeks.

The player from Finland requested account closure due to a gambling problem; however, the casino allowed him to open a new account eventually. When he lost 87 euros and questioned why they allowed him to play, the casino blocked him and refused to discuss the issue or refund his money. The issue was solved less than a week after the casino representative was invited to the thread. The complaint is resolved.

The player from Argentina had reactivated his PokerStars account, made various deposits totaling up to 15,000 USD, and had won up to 97,000 USD. When he had attempted to make his first withdrawal, the casino had requested verification documents, restricted further withdrawals and deposits, and eventually locked his account. Despite the player's numerous inquiries, the casino had maintained the account restriction without providing clear explanations. We had reached out to the casino for further clarification and evidence on the matter. After some time, the casino had allowed the player to withdraw his winnings but kept his account blocked. The player had confirmed receipt of his funds, and the issue had been resolved.

The player from Slovenia has faced a withdrawal delay since August 10th, with the casino citing a third-party company investigation. The player made two separate transfers of 1,100€ and 600€, with the latter being returned due to incomplete bank details. The 1.100€ transfer remains unresolved. The issue has been resolved successfully.