Yebo Casino Review

The player received two-thirds of his winning but when he wanted to get the rest of it, he was accused of being an abusive player not only at this casino but many more. The player said that he also lost a few times so he couldn't understand how he could have been an abusive player. No further information is available at this moment and the case remains unresolved.

The player from California had requested a withdrawal less than two weeks before submitting this complaint. Her money had not been received yet. After communicating with the Complaints Team, the player confirmed that she had received her winnings. However, she had expressed dissatisfaction with the casino's withdrawal speed, contrary to its claims of instant crypto withdrawals. The Complaints Team had explained that they did not handle complaints about false advertising unless it significantly affected the player, such as confiscation of winnings. Since the primary issue of delayed payment had been resolved, the complaint had been marked as 'resolved' by the team.

The player from South Africa is unable to reach the casino site due to a technical error. He has an outstanding withdrawal of 20K, as well as an account balance of 4K. Despite contacting and emailing support, the issue remains unresolved. The complaint was resolved as the site finished their maintenance.

The player from Texas requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Minnesota has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's withdrawal was refused as the casino stated they were not eligible to use a bonus. After discussing the issue the player and the casino reached a mutual agreement and the issue was resolved.

The player from Finland played with a No Deposit bonus and requested a withdrawal. Later the casino canceled their winnings because players from Finland are not eligible for this bonus. The case, was successfully resolved.

The player from Italy has been informed he cannot withdraw winnings from a free spin bonus due to country restrictions. After contacting the casino, the player received his winnings and the complaint was successfully resolved.

The player from South Africa is unhappy with weekly withdrawal limits. After the player has accumulated substantial winnings, she was informed about R1,000 weekly withdrawal limit. Player’s complaint has been resolved successfully.

The player from Namibia has requested a withdrawal. It has been withheld without further explanation. Player received her winnings with time delay because transfers to Namibian bank lasts longer than usual.

The player from India was unable to log into the casino website after making a deposit months ago and had not received a response from customer support despite waiting over eight days. He wanted to withdraw his deposited funds but could not access his account. The issue was resolved when the casino confirmed that his account had been closed due to security reasons but agreed to refund the deposit. The player received the funds, and the complaint was marked as resolved.

The player from California had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. After an exchange of messages, the player confirmed that the withdrawal had been successful and that she had received her winnings. Consequently, we had marked the complaint as resolved.

The player from the US had won through free spins and requested a withdrawal which was initially approved. However, three days later, his VIP status had been revoked and the withdrawal was cancelled. After the player's complaint, we had contacted the casino for clarification. The casino confirmed that the player's $50 winnings had been released and delivered. Regarding the VIP status, the casino explained that it was determined by an automated algorithm based on the player's deposit history. The player had acknowledged the payment and the explanation for the VIP status change, hence we considered the complaint resolved.

The player from Argentina had participated in cryptoloco's referral program, winning 500 from the referral. However, the player had only been able to withdraw a maximum of 72, which was the amount of the referral bonus. After the player's complaint, the issue had been escalated by the Casino Guru team. The casino had initially made an error regarding the maximum cashout for the free chip, but after an internal review, the remaining funds were approved for withdrawal. The casino had confirmed that the payment was sent to the player's Bitcoin address. After some delay and further communication with the casino, the player had confirmed receiving the payment in his BTC wallet. The complaint had then been successfully resolved.

The player from Arizona had made several deposits and subsequent withdrawal requests at Crypto Loko Casino, but they had all been canceled or rejected. After the player's complaint, we had communicated with the casino on his behalf. The casino had claimed the funds were initially denied due to a "mixing funds" issue, which was their mistake. They corrected it by re-depositing the requested amount, minus a $48 cash credit already issued, into the player's account. The player had confirmed receiving the funds and expressed his satisfaction with the resolution. The issue was then considered resolved.

The player from Virginia reported a delayed withdrawal. This is the player's second withdrawal, and the issue persists past the casino's stated 7-day processing period. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Virginia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the US is not able to withdraw her winnings. All withdrawal requests have been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States had a negative experience with Crypto Loko casino. They received a bonus offer, played through the wagering requirements, verified their identity, deposited $12, and attempted to withdraw $62. However, their withdrawal requests were consistently declined, and the casino displayed foul play. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Minnesota submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's unable to withdraw his balance due mixing funds with bonus. After some discussion, the casino reviewed the situation and decided that because they were able to differentiate between bonus funds and cash funds available, the player could be paid their balance on this occasion.

The player from Argentina played with a bonus. After requesting a withdrawal, the casino confiscated his winnings. The player allegedly mixed funds by depositing real money on top of the existing non-withdrawable balance. He was asked to wager the balance in accordance with the deposit mandatory wagering requirement, but later, the support found out the fact funds were mixed up, so his balance was reset to just his deposited money, and he was asked to wager it in the same way without a non-withdrawable balance. We tried to find out what happened with the funds that were confiscated during the balance reset, however, it is not clear where those funds originated, and in the meantime, the casino decided to restore the disputed funds. The complainant confirmed that the issue had been resolved.

The player from Colorado submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Pennsylvania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States requested a withdrawal three weeks prior to submitting this complaint. After getting in touch with the casino and checking the data from the Bitcoin wallet, the player confirmed the payout was successful.

The player from Pennsylvania has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Texas has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Kansas had requested two withdrawals, both over $400, with the first one made on September 19. They could not access the casino's website due to password issues, which prevented them from checking the status of their withdrawals. The issue was resolved as the player received payments totaling $562.80, although they noted that the fees appeared high. The Complaints Team clarified that the fees were due to bonus fund deductions and a transaction fee, along with cryptocurrency market volatility. The complaint had been marked as 'resolved'.

The player from Texas requested a Bitcoin withdrawal on 08/14/2024, which remained unapproved despite her communication with the casino. While they claimed to escalate the issue, she received no resolution or response from a manager. After further inquiry, she confirmed receipt of her funds, although the amount was $1,910.86 instead of her expected $2,350 due to reversed charges on deposits. The issue was resolved with clarification from the casino regarding the deductions, and the complaint was marked as 'resolved' by the Complaints Team.

The player from the US had deposited $96 to Raging Bull Casino but could not access the website. Additionally, he had a $500 withdrawal pending. The complaint was rejected due to the player's lack of response to the Complaints Team's inquiries, which prevented any further investigation or potential solutions. The issue was later reopened at the player's request, where he clarified that he had approximately $350 remaining in his account but was unable to log in due to restrictions. The Complaints Team was seeking supporting evidence regarding the player's balance to assist in resolving the matter. Ultimately, the issue was resolved after the player communicated with the casino, confirming that his account had been re-activated and access restored. The complaint was marked as resolved.

The player from the United States had requested three Bitcoin withdrawals totaling $3,000 in winnings, which were approved between June and July 2024. Despite repeated promises from the casino host, the player had not received the funds after over 45 days. After engaging with the Complaints Team, the player received $2,250 of the outstanding amount, and further assistance led to the eventual payment of the remaining $750. The issue was resolved, and the player confirmed receipt of all funds.

The player from Argentina requested a withdrawal on June 26, but it remained unapproved and unreviewed as of July 16. Casino support cited an exceeded payment limit requiring further review. After our intervention, the casino confirmed that the player's account was in order, and the withdrawal was processed. The player acknowledged receipt of the payment, and the complaint was marked as resolved.

The player from Texas had requested a withdrawal three weeks prior and faced ongoing issues with ID verification despite being told it was accepted. At that time, the casino claimed it couldn't verify the player's Bitcoin address due to the date of the withdrawal, causing further delays. There was also an issue with the maximum cashout of the bonus. After our intervention, the casino acknowledged a discrepancy in the bonus terms and agreed to review the payout situation. Ultimately, the player received $283 in Bitcoin, resolving the issue to her satisfaction.

The player from Massachusetts had requested a withdrawal less than two weeks before submitting this complaint. The payment hadn’t been processed yet. We informed the player about typical withdrawal times and advised patience. The player later confirmed that the withdrawal had been received. The complaint was marked as resolved.

The player from Ohio requested a $200 withdrawal on May 31st and had completed the verification process. Customer service repeatedly informed her that the issue was being escalated, but it took 48 business hours each time, causing ongoing delays. The player confirmed on June 13th that the withdrawal was approved and supposed to be sent to her bitcoin account, but she had not received it. After further communication, the player reported on June 27th that the money was received. We marked the complaint as resolved.

The player from Florida had requested a withdrawal of $875 on the 15th, but it had not been reviewed or approved after two weeks. The player had won $1300 minus the coupon amount. After several follow-ups, the casino confirmed the payment was sent to a third-party provider, citing a 3-10 business day window for disbursal. Despite delays, the player reported receiving the payment eventually. The complaint was marked as resolved by the Complaints Team.

The player from Kansas had complained about a withdrawal delay from an online casino. Despite having provided all necessary documents and followed up via email and live chat, the casino had failed to resolve the issue and had requested further documentation. We had intervened and kept the complaint open until the player confirmed that the casino had agreed to wire his withdrawal. However, the casino then extended the waiting period for the payment approval. After further intervention from our side, the casino agreed to convert the player's withdrawal to Bitcoin for a one-time transaction. The player had confirmed the successful resolution and thanked us for our assistance.

The player from California had reported that he had requested a withdrawal two months prior, which was approved, but he had not received his funds. The casino had ceased communication. He had reached out to our Complaints Team for assistance. After our team's intervention and communication with the casino, the player confirmed that he had received his payment from Raging Bull Slots Casino. Consequently, the issue had been marked as 'resolved' in our system.

The player from the US had faced an issue with verifying a virtual card required for her winnings withdrawal at Raging Bull Slots Casino. The Complaints Team had engaged with the casino and the player to better understand the issue. The casino had suggested the player to provide access to the digital wallet where the transaction of cards could be traced or alternatively screenshots with card numbers from the same wallet. Upon receiving this advice, the player had confirmed that her issue was resolved and requested for the complaint to be closed.

The player from Nebraska had experienced delays in receiving seven different withdrawals via wire transfer from Raging Bull Slots Casino. Despite two approvals, none of the funds had been received, with waiting times surpassing the previously mentioned frames. The player had feared these delays could lead to an indefinite waiting period. The Complaints Team had intervened, communicating with both the player and the casino, and the issue was gradually resolved. The player had received all the withdrawals from his original complaint. However, he was waiting for additional withdrawals from new winnings at that time. The player had expressed his appreciation for the assistance provided by the Complaints Team and Raging Bull Slots Casino.

The player from the Netherlands had experienced a delay in her withdrawal due to 'missing documents'. Despite having sent the documents multiple times, her withdrawal had remained pending for over six weeks. After a series of exchanges with the casino and the complaints team, it was discovered that the casino had not received her proof of address and a valid method of payout. The player then sent these details again, and the casino confirmed receipt. The player had since received most of her winnings but reported a portion still missing. Despite this, she opted to close the complaint due to fatigue over the process. The issue was considered resolved as the player had confirmed receipt of most of her funds.

An Arizona player requested a withdrawal six weeks ago that was approved but not received. The VIP support and department claims to have been notified, and all documentation is reported to be accurate and submitted. The player requests assistance with the prolonged delay. The complaint was resolved as the player finally received his payout from the casino.

The player from Louisiana had requested a withdrawal from an online casino and had experienced delays and a lack of communication from the casino. Despite the casino eventually having approved the withdrawal after the player's complaint, the funds were not received immediately. Our team had reached out to the player for updates, but the player did not respond, which led us to initially reject the complaint. However, upon reopening the complaint at the player's request, it was confirmed that the funds had been received. The issue was subsequently marked as resolved.

The player from the US had been waiting for three weeks for her withdrawal to be approved, despite the casino's Terms and Conditions having promised a 7-10 day timeframe. This issue remained unresolved despite multiple escalations. The player had confirmed that her withdrawal was approved but she had not yet received her payout. After our team's intervention and communication with the casino's representative, the player finally received her withdrawal. The complaint was then marked as resolved.

The player from the United States had reported an issue of not having received her approved Bitcoin withdrawal even after a month. Despite her consistent follow-ups, the withdrawal had remained pending. After her complaint was lodged, the casino resolved the issue and sent the pending Bitcoin withdrawal. The player had confirmed the receipt of her withdrawal, and the complaint was subsequently marked as 'resolved' by us.

This player from Indiana had experienced a delayed withdrawal of $600 that had been made on November 25th after three $20 deposits. The player had not made any withdrawals from the casino before and had deposited and withdrawn in Bitcoin. After 20 business days of waiting and no approval of the withdrawal, the player had contacted us. We had engaged with the casino representative who confirmed all was in place for the payment to be released. The player later confirmed receipt of the withdrawal. The issue had been successfully resolved.

The player from Ohio had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had previously made successful withdrawals and all her documents had been verified. The casino had approved her withdrawal but the funds were not deposited. After a series of communications, the casino requested the player's Bitcoin address to process the payment. The player had expressed dissatisfaction over the delay, comparing it to faster services in other casinos. After an extension of the resolution period, the player confirmed that she had received her withdrawal. We had marked the complaint as 'resolved'.

The player from Kentucky had experienced technical difficulties while registering on the inclave platform, specifically when she was entering her birthdate. The player had been entering her birthdate in the month/day/year format instead of the required day/month/year format. After she changed the format, the player was able to successfully register her account. The Complaints Team has since marked the complaint as resolved.

The player from the United States had experienced issues with depositing because a card, not owned by the player, had been associated with their account. She had requested to remove the card to allow for continued play and withdrawal capabilities. After some back and forth with the casino's representative, it had been confirmed that the card had been used for a deposit. However, the player had insisted she did not own the card and nobody else had access to her account. Eventually, the casino had agreed to remove and block the card from the player's account as a courtesy, resolving the issue. The player had been satisfied with the outcome and expressed her gratitude.

The player from Texas made a withdrawal request three weeks ago. The casino has failed to respond via email and only communicates through chat with promises of an escalated case. However, it's been 20 days without further action. Finally, after the situation was reviewed from the casino's representative, the player received his winnings.

The player from the United States is facing issues with receiving his payout. Additionally, he is now unable to log in to the site. Despite our attempts to contact the casino, it didn't react to the complaint therefore the case was closed as unresolved. However, the player informed us the other day that the winnings had been received and the issue solved, therefore we changed the status of the complaint to the "solved" one.

The player from the US is experiencing delays when requesting withdrawals from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds. The Player’s complaint has been resolved successfully.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

The player from the United States has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

The player from Oregon has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The casino has sent the payment to the crypto wallet the player has provided and there is nothing that can be done from our side as this issue is beyond our control. We advised the player to contact the payment provider directly. The player later let us know the withdrawal had been successfully received, so we consider this complaint to be resolved.

The player's balance was capped for an unknown reason. We asked the casino for more information. While waiting for a reply, the player informed us that the casino had contacted her and that her balance had been restored. Consequently, the complaint was closed as 'resolved'.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.

The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.

The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from US is dissatisfied with the withdrawal process. The casino responded and stated that the player's withdrawal had been approved and that they should receive it soon. Shortly after, the payment was received and the issue was resolved.

The player struggled to withdraw as his requests were getting rejected. After several complications and not receiving emails from the casino representative, the player decided to withdraw his funds via crypto wallet. The player confirmed that he received the payment about 2 months after filing the complaint. The complaint is resolved.

The player's withdrawal is delayed for unknown reason. The casino responded to the complaint and soon after the player's payments began to be processed. The player received all of their payments and the issue was resolved.

The player from United States had been waiting for their withdrawal to be processed for over a month before submitting the complaint. Within a month afterwards, the player's withdrawal was processed and their winnings were successfully received. The complaint was closed as 'Resolved'.

The player's withdrawal is delayed for over 2 months. Although the player received only a part of his outstanding balance, we assumed it was because of a sticky bonus, which is very likely given the nature of the casino. Since the player is not responding any more, we are considering this complaint as resolved.

The player from US is experiencing issues with a withdrawal due to unfinished verification. After the casino were able to confirm the details with the player, the withdrawal was successful and the complaint is resolved.

The player from Australia has been waiting for his withdrawals since February. The casino managed to look into the issue and the withdrawals started coming to the player. The complaint was closed as 'resolved' since the withdrawals seem to be working to the player's satisfaction.

The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.

The player won A$10,000 on May 22nd, 2019. All documents and withdrawals have been accepted and approved by the casino, but she only received A$2,480 and is still waiting for the rest. The issue was successfully resolved.

The player from the United States had requested a withdrawal three weeks prior, with one approval for $2500 on 8/29. Despite being informed that it was marked as a priority and would take 3-7 days, there had been no update or response from the casino after multiple inquiries. The issue was resolved when the casino confirmed that the final payment had been issued to a third-party payment provider for disbursal, and the player subsequently received all his winnings. The complaint was marked as 'resolved' in the system after confirmation of receipt.

The player from Indiana had requested three withdrawals over the past three weeks, totaling $6,251. Despite providing all required documents for verification and having the payments approved, she was told that the withdrawals were pending final steps, with no clear explanation provided. We contacted the casino to clarify the status of the payments, and the casino confirmed that the last withdrawal was processed and pending transfer. After continued delays and communication, the player finally received her last payment, resolving the issue.

The player from Minnesota had requested a withdrawal which had been delayed for 2 weeks. Despite completing the requested verification process and having regular exchanges with the casino, the $700 payout via Bitcoin had yet to be processed. The Complaints Team facilitated communication between the player and the casino, resulting in the casino approving and expediting the payment. The player later confirmed receipt of the funds, resolving the issue.

The player from the US had experienced a delay in the processing of his bitcoin withdrawal of $335.21. The withdrawal request had been placed more than a month ago, but the online casino had not provided any definitive timeline or updates despite multiple inquiries from the player. After the complaint had been lodged, the casino responded stating that the withdrawal had been approved at $133 after deducting the provided bonus of $202. The player later confirmed receipt of two payments totaling $117.60, suspecting the difference from the approved amount was due to a processing fee. We had confirmed the possibility of a processing fee and marked the complaint as resolved after the player had received his funds.

The player from Ontario had been trying to withdraw his winnings, originally from a no-deposit bonus, since September 2023. Despite having followed all promotional rules and ensured the correct usage of the bonus, the casino kept delaying the payout, giving a waiting period of 2-10 business days each time. After the player's complaint, we asked the casino to provide an update on the status of the player’s withdrawal request. The casino representative had confirmed the player's Bitcoin address and escalated the withdrawal for payment. The player had then confirmed receipt of his funds, and we had marked the complaint as resolved.

The player from the United States had followed all the necessary steps to play through a bonus and cash out. However, her withdrawal of $120 had not been approved despite assurances from a casino representative. After the player raised a complaint, we had facilitated communication between her and the casino. The casino had requested additional documentation and confirmation of the player's Bitcoin address. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino. Eventually, the player received her payment and expressed gratitude for our assistance. The issue had been successfully resolved.

The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. The player had confirmed that he had met the sales requirements for a no deposit bonus and had deposited $10 in Bitcoin to verify the payment method. This had been his first time playing at this casino and he had not redeemed any bonuses before. The casino had responded that players from Germany were not allowed to cash out on free welcome chips but mentioned a recent Bitcoin transfer of $24. The situation had been reviewed by the casino's relevant department. The complaint had eventually been resolved successfully.

The player from Alaska has been waiting for his withdrawal for two weeks, and suspects the casino might refuse to pay. He is dealing with multiple withdrawals, and even though a couple are approved, he has not received any payment.

The player from Poland won $100 from a free chip but has been unable to contact the casino despite submitting all the required documents. The player confirmed the case was resolved, so we closed it accordingly.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

The player from Indiana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino. After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The player's account had been verified, and the player confirmed receipt of the payment.

The player from United States has requested a withdrawal more than three weeks ago. It has been pending since. Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint. The player contacted us once more, stating that the issue was not resolved, therefore we reopened this complaint to give it one more chance. The player got payed and the case is resolved.

The player from Australia requested a withdrawal and after more than 2 weeks of waiting for payment decided to file a complaint. The player received payment approximately 4 weeks after submitting the withdrawal request. The complaint is resolved.

The player from Australia has requested a withdrawal more than a month ago. Unfortunately, it has not been received yet. The player informed us that he received the payment, so we closed the complaint accordingly.

The player from Australia requested a withdrawal and after 1 month of waiting for the payment, she decided to submit a complaint. The player received the payment more than 3.5 months after the original withdrawal request (approx. 2 weeks after reprocessing the payment) due to the lengthy and deeply investigation from the casino's side - a technical problem was identified in the delivery of the original payment. The complaint is resolved.

The player from Australia had her withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. The withdrawal was received by the player eventually and the complaint is now resolved.

The player from Australia has had his winnings voided due to use of abusive language during his interactions with the customer support. He threatened to dispute his deposits. To prevent it, the casino decided to refund the player's deposit and void his winnings As the player's behaviour was clearly just a manifest of his frustration over, we considered the decision to be unreasonable and rule in favour of the player. The casino complied with our ruling and paid the player the disputed winnings. The complaint was closed as 'resolved'.