Xbet Casino Review

The player from the US had contacted Xbet Casino regarding a promised birthday bonus that was later denied. He had been dissatisfied with the casino's customer support, feeling they had not adequately reviewed his eligibility for the bonus. Despite his concerns, we had explained that casinos have the right to restrict or revoke bonuses at their discretion. The player had understood this, but had hoped for an explanation from the casino. Unfortunately, we were unable to assist further and had to reject the complaint.

The player from California was experiencing account issues. After meeting all rollover requirements and requesting a payout, the casino had blocked their account access. The player had been using the casino since 2021, mainly playing slots and sports bets. Despite reaching out, there had been no response from the casino. We attempted to resolve the issue by asking for more details and extending the response time frame. However, due to the lack of response from the player, we were unable to investigate further and had to reject the complaint.

The player from the US lost all his balance without explanation. The complaint was rejected because either the player's account was hacked or the player played their balance down to zero, it is the responsibility of the players to ensure the security of their usernames and passwords. Furthermore, the casino presented a game log as evidence, which confirmed that the player frequently engaged in blackjack and ultimately played until their balance reached zero.

The player complained about impossible wagering requirements. They said that few weeks after accepting a bonus, their account was restricted to sportsbetting. Therefore, they could place a maximum of 1$ bet at the time. The player wished to cancel the bonus with 'unfair' rollover but their request was rejected and their funds remained stuck in the account. The casino was unresponsive to this complaint and it remains unresolved.

The player from Sweden had her withdrawal requested six weeks ago. Unfortunately, it hasn’t been received yet. Casino didn't respond. We’ve reopened this complaint as per the casino's request. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.