Vlad Casino Review

The player from Norway had been experiencing difficulties withdrawing her funds due to limited availability of payment methods. After some time, player has contacted the oewner sof the casino and, in a week, the issue has been resolved.

The player from Canada had an active self-exclusion in a sister casino. He believes that he should not have been able to register a new account with Bingo.com Casino. Since the player confirmed receiving refund, we closed the case as 'resolved'.

The player from Finland was experiencing difficulties withdrawing her winnings due to ongoing additional verification. The player was found to have multiple accounts, but was allowed to keep one of these open and continue playing. There was some confusion regarding outsatnding documents for verification, but then the casino looked into the player's account and confirmed that the account had been verified and that all issues were resolved. The player was then able to make their withdrawal and received their payment.

The player from Poland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint, as it was quite usual for withdrawals to take some time due to KYC verification or high volume of withdrawal requests. After 10 days, the player confirmed that the casino had verified his account and he had received his winnings. Consequently, we marked the complaint as resolved.

The player from Germany requested a withdrawal of a significant amount a few days ago, but the payment hasn’t been processed yet. The player received his winnings, so we marked this complaint as resolved.