Pavel is working as a Data Governance Specialist at Casino Guru. His main responsibilities include adding new casinos to the online casino database and maintaining and updating existing data to ensure accuracy and consistency across the platform. Pavel's background is a bit more academic than work-b...
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Pavel K.
Author
Pavel Kaczynski
Data Governance Specialist
Pavel is working as a Data Governance Specialist at Casino Guru. His main responsibilities include adding new casinos to the online casino database and maintaining and updating existing data to ensure accuracy and consistency across the platform. Pavel's background is a bit more academic than work-b...
Our independent casino review team has taken a detailed look at Vera&John Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the more likely you are to play and receive your winnings without any issues. Vera&John Casino scored a Below average Safety Index of 5.9, which makes it a suboptimal option for most players in terms of fairness and safety. Continue reading our Vera&John Casino review and learn more about this casino in order to determine whether or not it's the right one for you.
Fairness and safety of Vera&John Casino
Our process for establishing a casino's Safety Index involves a detailed methodology that considers the variables we've collected and analyzed during our review. These comprise of the casino’s T&Cs, complaints from players, estimated revenues, blacklists, etc.
In our review of Vera&John Casino, we have looked closely into the Terms and Conditions of Vera&John Casino and reviewed them. We discovered some rules or clauses that were not to our liking and, on the whole, we find the T&Cs to be somewhat unfair. Unfair or predatory rules can possibly be used against players to excuse not paying out winnings to them. Because of our findings, we suggest proceeding with caution if you settle on playing at this casino.
Vera&John Casino is a very big online casino based on our estimates or collected information. In relation to its size, it has a high value of withheld winnings in complaints from players. We factor in the number of complaints in proportion to the casino's size, recognizing that larger casinos tend to experience a higher volume of player complaints.
As far as we know, no relevant casino blacklists include Vera&John Casino. Casino blacklists, including our own Casino Guru blacklist, can signify that a casino has done something wrong, so we advise players to take them into account when choosing a casino to play at.
Taking into account all factors in our review, Vera&John Casino has scored a Safety Index of 5.9, representing a Below average value. For players seeking an online casino that prioritizes fairness in the online gambling experience they offer, this casino is not a good fit.
Note: As far as we are concerned, Vera&John Casino is related to 7 different casinos. Taking into account the connection between these casinos, we factored in the qualities of the associated casinos when evaluating the Safety Index of Vera&John Casino.
Vera&John Casino Terms and Conditions
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. It's not uncommon to find clauses and rules in the Terms and Conditions of some casinos that we deem unfair or predatory, since they provide the casino with grounds to withhold player winnings under specific circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Vera&John Casino to be somewhat unfair.
Note: Please take a look at our particular findings from the T&Cs examination here.
Player complaints about Vera&John Casino
Considering player complaints is integral to our casino review process as they offer a comprehensive view of the issues experienced by players and the casinos’ attitude in resolving these problems. Each casino's Safety Index is calculated after carefully considering all complaints received by our Complaint Resolution Center, as well as complaints gathered through other channels.
We currently have 8 complaints directly about this casino in our database, as well as 25 complaints about other casinos related to it. Because of these complaints, we've given this casino 18,494 black points in total, out of which 1,862 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Vera&John Casino user feedback and reviews
At Casino Guru, users can rate and review online casinos by sharing their unique experiences, opinions, and feedback. We determine the overall user feedback score based on the player feedback submitted to us. The score can range from Terrible to Excellent.
The user satisfaction feedback of Vera&John Casino shared by 13 users has resulted in a Mixed User feedback score. To view the casino's user reviews, navigate to the User reviews part of this page.
Note: Please note that user reviews may not accurately reflect the casino's quality. Certain casinos may submit fake reviews to improve their overall user feedback score. On the contrary, there may be unsatisfied players leaving numerous negative reviews to lower the casino’s score. We aim to filter these out and compute an impartial user feedback score; thus, for these reasons, the user reviews are not a part of the Safety Index calculation process.
Vera&John Casino company data and licenses
Vera&John Casino is owned by Breckenridge Curacao B.V. and has estimated annual revenues higher than $20,000,000. This makes it a big online casino according to our classification.
Vera&John Casino has a gambling license issued by Curaçao Gaming Authority in Curaçao.
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
USD 10,000 per week
EUR 1,000,000 per spin
Note: It is likely that not all of the payment methods listed above are suitable for both deposits and withdrawals. Furthermore, certain payment options may only be available in specific countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. In the table below, you can see an overview of language options at Vera&John Casino.
Language
Website
Customer support
Live chat
English
Thai
Vietnamese
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We find customer support important, since its purpose is to help you resolve any issues you might experience, such as registration at Vera&John Casino, account management, withdrawal process, etc. We would say Vera&John Casino has a fast and professional customer support based on the responses we have received during our testing.
Vera&John Casino slots and casino games
Vera&John Casino has these types of casino games on offer: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Live poker, Live roulette.
Games from 59 casino game providers are available. This includes NetEnt, Nolimit City, Apricot (Microgaming), Playtech, Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, Ezugi, Eyecon, BGaming, Endorphina, Habanero, Leander Games, 1X2 Gaming, Booming Games, Tom Horn, Iron Dog Studio, Booongo (BNG), Relax Gaming, ScatterKings, Smartsoft Gaming, Phoenix7, Indigo Magic, Win Fast, Spribe, OneTouch, Galaxsys, Triple Profits Games (TPG), blitzcrown, SlotMill, Jade Rabbit Studio, PG Soft (Pocket Games Soft), Gaming Corps, Penguin King, Slingo, Animo, Slot Factory, Ela Games, Skywind Group, Gamevy, AvatarUX, Peter & Sons, Live88, Kalamba Games, Fat Panda, Shady Lady, Gametech, Just For The Win, Manna Play, 155.io, Hacksaw Gaming, Print Studios, Ruby Play, Ka Gaming.
Bonuses and codes offered by Vera&John Casino
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. The most common are no deposit bonuses or free spins that you can get for just registering, and deposit bonuses that are given to players for making a deposit. That being said, casinos might offer other types of bonus codes, welcome sign-up bonuses, or loyalty programs as well.
At present, there are 4 bonuses from Vera&John Casino in our database, including:
100% up to $150 and 88 extra spins
50% up to $200 and 88 extra spins
75% up to $150 and 88 extra spins
100% up to C$2,000 and 100 extra spins
Please bear in mind that players from certain regions might not have access to these bonus offers. To see which bonuses you are eligible for, visit the 'Bonuses' section of this review.
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Company info
Owner
Breckenridge Curacao B.V.
Operator
Breckenridge Curaçao B.V.
Established
2011
Estimated annual revenues
> $20,000,000
Safety and fairness
Safety and fairness
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Vera&John Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
We go over the terms and conditions of each casino and look for unfair rules that could potentially be used against players. Any clauses we consider to be unfair result in a lower Safety Index for the casino.
Casino size
Very big casinoVery big group
Bigger casinos are generally safer for players, because their high revenues allow them to pay out even very big wins without any issues and their quality has been proven by a large number of players. We take into account estimated revenues over the last 4 years and also consider revenues of related casinos.
Player complaints signify that the casino does not treat players right or deal with certain situations correctly. We consider the number and seriousness of complaints in relation to the casino’s size, as it can be expected that sites with more players will also have more complaints.
Blacklists
None
0x
If a casino appears on relevant blacklists, it is usually a sign that it has some negative qualities. We consider each blacklist and decrease the casino’s Safety Index based on our view of the situation and its seriousness.
Other factors
Neutral
There can also be other characteristics and qualities of a casino that influence its Safety Index, such as win limits, low withdrawal limits, fake games or licenses, bad or no customer support, a network of land-based shops, etc.
Browse all bonuses offered by Vera&John Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
Payment methods
Vera&John Casino payment methods
Currencies
USD,
CAD,
THB,
VND
User reviews
User reviews of Vera&John Casino
This is a place to share experience with Vera&John Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
Overall, it is a very easy casino to play at, with bonuses being distributed regularly. However, in recent years, the withdrawal speed is not fast compared to other online casinos that require high-speed deposits and withdrawals in virtual currency, and there are negative points such as a 1-2% fee being charged without prior notice by going through a payment provider. In targeting the Japanese market and in the current climate, we believe that these two points will be factors that lower our rating when recommending cryptocurrency deposits and withdrawals, so we have downgraded our rating from the highest to a standard rating.
The website’s loading speed is very slow, and it’s often inaccessible. Withdrawals also take a long time, and every time I contact customer service I have to wait in a long queue. I don’t find the experience very user-friendly.
I've been playing for about 10 years, but I was only able to withdraw the first time, and after that I just made deposits without any free spins. The payout rate was terrible, and I was always getting sucked in.
Both sister brands have terrible customer service. Since withdrawals are not being processed at all, you should really stop playing at Vera John Casino and Yugado. I lost 120,000 yen and am not allowed to withdraw the remaining money. I wish it would really go bust. I have also sent a complaint email to Curacao, so I hope they respond quickly.
There are frequent bonuses and the wagering requirements are 10x, which is pretty good compared to other sites. However, please note that this may only be the case in Japan, but if you use bank withdrawal, it will take between half a month and a month from the time you apply until the money arrives. At first, I thought it was just a lot of people withdrawing money temporarily, but recently the situation has been the same.
At first you may not like the design of the site, as it is still an old template. But this design they make up for in efficiency and customer service. I had played at the casino before, as it was very clear about the terms and conditions, and I recently made a profit of around 200X the value of my deposit, in addition to a huge list of games from the provider that I think is the best on the market, Play 'n Go. What VJ is doing should be an example for other platforms, without bureaucracy, without testing the customer's patience. You won, congratulations! You lost, congratulations too!
A primeiro momento você pode não gostar do design do site, por ser ainda um template antigo. Mas esse design eles compensam em eficiência e atendimento ao cliente. Eu já havia jogado no cassino antes, por ele ser bem claro quanto aos termos e condições, e há pouco lucrei cerca de 200X o valor de meu depósito, além de uma enorme lista de jogos do provedor que eu acho o melhor do mercado, Play'n Go. O que o VJ está fazendo deveria ser exemplo para outras plataformas, sem burocracia, sem testar a paciência do cliente. Ganhou, parabéns! Perdeu, parabéns tambêm!
Various game providers;
Vários provedores de jogos;
Fast customer service, even faster withdrawals;
Atendimento ao cliente rápido, saques mais rápidos ainda;
The most popular casino in the country, which didn't impress me. Nothing surprising, the usual bonus programmes, the simplest support, primitive games. Payouts are spot on, sometimes you have to wait longer than usual, which is not a plus. Maybe there were high expectations, which the casino failed to meet. Seems to me the casino deserves a solid 3
Great wonderful Casino only they are not giving me 100% bonus anymore after I won an amount in the Casino. everything works the slots the chat in real time everything wonderful plus give me more bonus verajohn because i don't make deposits no bonuses free spins i don't want hernane da silva mota hsm6656@gmail.com
Ótimo maravilhoso Casino só que não estão me dando mais bônus de 100% depois que eu ganhei uma quantia no Casino . tudo funciona os caça níqueis o chat em tempo real tudo maravilhoso mais me de mais bônus verajohn porque eu não faço depósito sem bônus rodadas grátis eu não quero hernane da Silva mota hsm6656@gmail.com
Perfect, there's nothing wrong with fast withdrawal, wonderful machines that I like the most are the playngo games
Perfeito não tem nada de errado saque rápido máquinas maravilhosas que eu gosto mais são os jogos da playngo
There is nothing negative about this Casino, only that bonuses are not giving me any more so I am not playing looking for alternative bonuses in other casinos
Não tem nada de negativo neste Casino só que bônus não estão me dando mais aí eu fico sem jogar procurando alternativa de bônus em outros casinos
I was very enthusiastic about Vera U d John unfortunately there is no more in my country (AUSTRIA) But maybe someone can help me I want to contact this casino because I need my account details but I can't open them in my old web site
Ich bin sehr begeistert von Vera U d John gewesen leider gibt es nicht mehr in meinem Land (ÖSTERREICH) Aber vielleicht kann mir jemand helfen ich möchte Kontakt aufnehmen zu diesem casino weil ich von meine acoount Daten brauche aber ich kann sie nicht mehr öffnen in meinen ald die web site
Tournaments are very interesting as is the bonus system
Tuniere ist sehr interessant genau so wie das bonus System
One of the most popular casinos in Japan, encountered at every turn. I decided to try it a couple of weeks ago. From the pluses is a good selection of games, high RTP, nice support. Out of the minuses was a long withdrawal process.
Really fast payouts, a good site, and a large amount of games! The support is not really nice to you sometimes tho, besides that it's a good place to spend your time.
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