Vegas Spins Casino Review

The player from the United Kingdom is experiencing problems because the casino is claiming the funds came from a third party. The player insists that it's a joint PayPal account with his wife and despite providing proof, his concerns are being ignored. The casino didn't react to our messages, so the complaint was closed as unresolved.

The player complained that once she had requested a withdrawal she was informed by the casino that she already had a self-excluded account in a sister casino. In order to play further, she should cancel the self-exclusion in the sister casino first. In the meantime, her account was blocked and all funds were seized. The player reactivated her cooled-off account but as she had started playing again while being still under the self-exclusion her winnings were canceled and only the deposit was returned.

The UK player had requested a withdrawal and provided all necessary documents for verification. However, despite numerous calls to customer service and two escalations, the player's documents had not been verified and the withdrawal had not been processed after 10 days. The player was unable to access his suspended account due to a self-exclusion from another linked casino. After further communication with the casino, the player's documents were accepted and the player was told to expect the withdrawal in five working days. However, the player received a request for additional verification, which caused confusion. Eventually, the issue was resolved and the player received the withdrawal.

The player from the UK was experiencing an unspecified issue. However, based on the information she provided in the related complaint, we consider the issue resolved. The complainant managed to resolve the issue with the casino outside of the thread and confirmed that the casino had returned her disputed bonus.