OverviewBonuses1User reviews60Safety Index explainedDiscussion3Payment methods12
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Sun Palace Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.
Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Sun Palace Casino has Low Safety Index of 4.6, indicating a bad performance in terms of fairness and safety based on our evaluation criteria. Take a look at our full Sun Palace Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.
Safety Index – Sun Palace Casino fairness and safety
We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, it's T&Cs, complaints from the players, blacklists, and many others.
In our Sun Palace Casino review, we carefully went through and inspected the Terms and Conditions of Sun Palace Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.
Based upon our estimates and collected information, we consider Sun Palace Casino a medium-sized online casino. This casino has an average value of denied payouts in player complaints with respect to its size. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.
We did not find Sun Palace Casino on any relevant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.
All in all, when combined with other factors that come into play in our review, Sun Palace Casino has landed a Low Safety Index of 4.6. We urge players to refrain from using this casino and search for one with a higher Safety Index instead.
Note: To the best of our knowledge, Sun Palace Casino is associated with 3 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Sun Palace Casino. They had a negative effect.
Sun Palace Casino T&Cs
Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Sun Palace Casino to be unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Sun Palace Casino
Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.
We currently have 27 complaints directly about this casino in our database, as well as 140 complaints about other casinos related to it. Because of these complaints, we've given this casino 2,205 black points in total, out of which 1,226 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Sun Palace Casino
Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.
Sun Palace Casino has a Mixed User feedback score based on the 60 user reviews in our database. The reviews are available on this page in the User reviews section.
Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.
Sun Palace Casino company information and licenses
Sun Palace Casino belongs to Main Street Vegas Group Casinos and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.
To the best of our knowledge, Sun Palace Casino has not been granted a license by any gambling regulatory authority.
About payment methods and win and withdrawal limits
Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Customer support and language options
In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Sun Palace Casino.
Language
Website
Customer support
Live chat
English
To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at Sun Palace Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Sun Palace Casino to be average.
Casino games and slots available at Sun Palace Casino
You can play these types of games at Sun Palace Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Other games.
Casino games supplied by 1 game provider are available. This includes Realtime Gaming.
Sun Palace Casino bonuses and promo codes
Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. We currently have 1 bonus from Sun Palace Casino in our database, which you can find in the 'Bonuses' part of this review.
Note: Visit our separate page on Sun Palace Casino bonuses to learn more about this casino's offers.
Browse all bonuses offered by Sun Palace Casino, including their no deposit bonus offers and first deposit welcome bonuses.
Casino Guru
We want players to understand gambling.
User reviews
(60)
User reviews of Sun Palace Casino
This is a place to share experience with Sun Palace Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
User feedback:
Mixed
Rated by 60 users
Very positivePositiveNeutralNegativeVery negative
Do you have any experience with this casino?
Write a review
Casino Guru
We want players to understand gambling.
MissHarley
Unregistered user
• 1 year ago
This casino SUCKS!!! It takes forever to go from game to game, the download is soooo slow. It takes you to a totally different game than what you selected. I played $25 for free, I won a whole whopping $2. So no, I wasn't going to deposit. The slots are soon slow, it took me 2 fricking hrs. to play!!! Don't waste your time or money.... worst online casino I have ever played!!!!!!!
there is no positive regarding this casino
EVERYTHING is a negative regarding this casino. What a joke!!!
Mehrak2400
Unregistered user
• 2 years ago
Scam. I won 180 , they reduce to 100 and then asked me to deposit 50 more
Safety Index explained
Safety Index of Sun Palace Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sun Palace Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Low4.6/10
Medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be unfair
Not found on any relevant casino blacklist
Average value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a slightly negative impact on the casino's Safety Index
Important:
Casino may confiscate money from dormant accounts
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
Important:
Casino operates without a license
This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.
Unfair terms and conditions
This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Slots Plus Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
3.7
Slots Plus Casino has a Safety Index of 3.7, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Submitted:
06 Sep 2023
Complaints about related Vegas Casino Online
(Same owner)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.1
Vegas Casino Online has a Safety Index of 4.1, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Submitted:
09 Aug 2024
Complaints about related Las Vegas USA Casino
(Same owner)
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Las Vegas USA Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
5.1
Las Vegas USA Casino has a Safety Index of 5.1, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Submitted:
04 Oct 2022
Show more complaints (+13)
Discussion
Sun Palace Casino Discussion
Discuss anything related to Sun Palace Casino with other players, share your opinion, or get answers to your questions.
Casino Guru
We want players to understand gambling.
Payment methods
Sun Palace Casino payment methods
Browse an overview of payment methods supported by Sun Palace Casino, along with related limits and fees associated with transactions to or from your casino account.
