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Sun Palace Casino review

Name: Sun Palace Casino review
Item: Sun Palace Casino
Rating: 5.4

5.4/10Safety Index Below average by Casino Guru

Accepts players from Ohio

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Important (2)

Visit Casino

Show company details

Payment methods

Show all (18)

Withdrawal limits

Not Limited for USD

Owner Main Street Vegas Group Casinos

Established 2002

Estimated annual revenues

> $1,000,000

Licensing Authorities

No license

OverviewBonuses0User reviews72Safety Index explainedDiscussion7Payment methods18

Important: Casino may confiscate money from dormant accounts This casino deducts the entire balance (or a very large regular dormant account fee) from player accounts that have been inactive for a certain period of time (6 to 12 months).

Important: Casino operates without a license This casino operates without a license. As a result, the casino does not have to follow rules set by licensing authorities. Additionally, you will not be able to turn to any licensing authority if you run into issues.

Sun Palace Casino Review

Sun Palace Casino has been subject to a thorough evaluation done by our expert casino review team. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology. Aspects such as the casino's Terms and Conditions, fairness and transparency, licenses, up-to-date complaints by players, customer support, and withdrawal limits were considered by our independent team to place this casino on a scale from safe and legit to a scam.

Our evaluation has led to the casino's Safety Index, a numerical and verbal representation of our findings regarding safety and fairness of online casinos. With a higher Safety Index, your chances of playing and receiving winnings without complications increase. Sun Palace Casino has a Below average Safety Index of 5.4, which makes it a less than ideal option for most players in terms of fairness and safety. Take a look at our full Sun Palace Casino review, which offers useful insights to determine whether this casino suits your requirements and preferences.

Safety Index – Sun Palace Casino fairness and safety

We measure a casino's Safety Index by employing a multifaceted formula that takes into the account an abundance of information collected and evaluated in our complex review. These consist of the estimated size of the casino, its T&Cs, complaints from the players, blacklists, and many others.

In our Sun Palace Casino review, we carefully went through and inspected the Terms and Conditions of Sun Palace Casino. We found some rules or clauses that were not favorable. Based on our findings we consider the T&Cs to be unfair. Unfair or predatory rules can potentially be used against players to justify not paying out winnings to them. As we uncovered some serious issues with the fairness of this casino's T&Cs, we recommend looking for a casino with fairer T&Cs or at least proceeding with caution.

Based upon our estimates and collected information, we consider Sun Palace Casino a medium-sized online casino. This casino has an average value of denied payouts in player complaints with respect to its size. In our evaluation, we factor in both the casinos' size and player complaints, recognizing that larger casinos, having more players, often face a higher number of complaints.

We did not find Sun Palace Casino on any relevant casino blacklists. In case a casino is featured on a blacklist, including our own Casino Guru blacklist, it's likely that the casino has committed wrongdoings towards its customers. Thus, we encourage players to bear this in mind when deciding on which online casino to play at.

All in all, when combined with other factors that come into play in our review, Sun Palace Casino has landed a Below average Safety Index of 5.4. In our expert opinion, this is not a good choice for those who look for an online casino that prioritizes fair treatment and safety of its customers.

Note: To the best of our knowledge, Sun Palace Casino is associated with 3 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Sun Palace Casino. They had a negative effect.

Sun Palace Casino T&Cs

Whenever we assess online casinos, we thoroughly examine each casino's Terms and Conditions to determine their level of fairness. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances.

We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Sun Palace Casino to be unfair.

Note: For further detail on our findings regarding the T&Cs review click here.

Player complaints related to Sun Palace Casino

Player complaints are a crucial component of our casino review process since they provide us with a clear understanding of difficulties faced by players and the way that casinos deal with them. We examine all complaints submitted through our Complaint Resolution Center, and also those we collect from other sources when calculating each casino's Safety Index.

We currently have 27 complaints directly about this casino in our database, as well as 142 complaints about other casinos related to it. Because of these complaints, we've given this casino 1,424 black points in total, out of which 739 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.

User feedback and assessment of Sun Palace Casino

Casino Guru allows users to review and rate online casinos to share their experiences, views, and feedback. These allow us to calculate a general user feedback score that falls between Terrible and Excellent.

Sun Palace Casino has a Mixed User feedback score based on the 72 user reviews in our database. The reviews are available on this page in the User reviews section.

Note: Remember that user reviews might not be the most accurate representation of the casino's quality. There have been cases of casinos writing fake reviews to improve their user feedback score. Alternatively, there have also been cases of dissatisfied players who left multiple negative reviews to damage the casino's reputation. We do our best to filter these out and calculate a representative user feedback score; however, just to be safe, we do not include user feedback in our Safety Index calculation.

Sun Palace Casino company information and licenses

Sun Palace Casino belongs to Main Street Vegas Group Casinos and has estimated yearly revenues over $1,000,000. Based on the categorization we use, this makes it a small to medium-sized online casino.

To the best of our knowledge, Sun Palace Casino has not been granted a license by any gambling regulatory authority.

About payment methods and win and withdrawal limits

Sun Palace Casino accepts 18 payment options. This includes: VISA, Mastercard, VISA Debit, American Express, Bitcoin (BTC), Bank transfer, Litecoin (LTC), Dogecoin (DOGE), CryptoPay, Binance Coin (BNB), Ethereum (ETH), Interac, Tron (TRX), Discover, Tether (USDT), Check (Cheque), Interac e-Transfer, Visa Credit.

Many online gambling sites place restrictions on the maximum winnings and withdrawal amounts for players. Oftentimes, the win and withdrawal limits are high enough as to not impact most players. That being said, there are casinos, which pose quite restrictive limitations on the win and withdrawal amounts. This is the reason why we consider these limitations in our casino reviews. You can find information about the casino's win and withdrawal limits in the table below.

Withdrawal limits	Win limits
Unlimited	No win limit

Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.

Customer support and language options

In our casino reviews, we always collect data about available languages and customer support options. The table below contains information about the languages at Sun Palace Casino.

Language	Website	Customer support	Live chat
English

To understand how helpful, professional, and prompt the customer support representatives are, we contact them directly as a part of our casino review methodology. Since customer support can assist you with problems related to registration process at Sun Palace Casino, account problems, withdrawals, or other issues, it holds significant value for us. We would say Sun Palace Casino has a good customer support based on the responses we have received during our testing.

Casino games and slots available at Sun Palace Casino

You can play these types of games at Sun Palace Casino: Slots, Roulette, Blackjack, Video poker, Baccarat, Jackpot games, Live games, Keno, Other card games, Other games, Crash games, Live baccarat, Live blackjack, Other live games, Live roulette.

Titles supplied by 3 casino game providers are available. This includes Realtime Gaming, Visionary iGaming (ViG), SpinLogic Gaming.

Sun Palace Casino bonuses and promo codes

Online casinos offer bonuses to new or existing players to give them an incentive to create an account and start playing. We currently have 1 bonus from Sun Palace Casino in our database, which you can find in the 'Bonuses' part of this review.

Note: Visit our separate page on Sun Palace Casino bonuses to learn more about this casino's offers.

Bonuses

No Deposit Bonus:

Not available

Deposit Bonus:

Not available

Payment methods

Show all (18)

Withdrawal limits

Not Limited for USD

Games

Show all

Slots

Roulette

Blackjack

No betting

Video poker

No bingo

Baccarat

Jackpot games

Live games

No poker

No craps

Keno

No scratch cards

No eSports betting

Crash games

Language options

English website

English customer support

English live chat

Game providers

Casino screenshots

Positives

Casino accepts players from many countries
The casino is Bitcoin-friendly

Negatives

Bad reputation – many unresolved complaints
Limited responsible gaming options
Live chat support is not available 24/7
USD is the only available currency
Many unresolved complaints

Author: Dominika Lakotova Last updated: 07 Aug 2025 Anything incorrect or missing? Let me know

Sun Palace Casino bonuses

Browse all bonuses offered by Sun Palace Casino, including their no deposit bonus offers and first deposit welcome bonuses.

Casino Guru

We want players to understand gambling.

User reviews of Sun Palace Casino

This is a place to share experience with Sun Palace Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.

User feedback:

Mixed

Rated by 72 users

Very positivePositiveNeutralNegativeVery negative

Do you have any experience with this casino?

Write a review

Casino Guru

We want players to understand gambling.

MissHarley

Unregistered user

United States

• 2 years ago

This casino SUCKS!!! It takes forever to go from game to game, the download is soooo slow. It takes you to a totally different game than what you selected. I played $25 for free, I won a whole whopping $2. So no, I wasn't going to deposit. The slots are soon slow, it took me 2 fricking hrs. to play!!! Don't waste your time or money.... worst online casino I have ever played!!!!!!!

there is no positive regarding this casino

EVERYTHING is a negative regarding this casino. What a joke!!!

Mehrak2400

Unregistered user

United States

• 3 years ago

Scam. I won 180 , they reduce to 100 and then asked me to deposit 50 more

Safety Index of Sun Palace Casino explained

Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Sun Palace Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.

Safety Index:Below average5.4/10

Medium-sized casino, based on our research and estimates

We consider the casino's T&Cs to be unfair

Not found on any relevant casino blacklist

Average value of withheld winnings in player complaints in relation to the casino's size

We also considered other factors, which had a slightly negative impact on the casino's Safety Index

The Safety Index of this casino was calculated based on our research and data collected by our casino review team. Learn more about casino review methodology

Has this casino done something unfair to you?

Submit a complaint

Important

Unfair terms and conditions

Playing restricted games while wagering bonuses may forfeit bonus balances
T&C copied from the casino's website (in English):
T&C copied from the casino's website (in English):
Why we find the bolded part of the rule unfair
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Read more
Casino voids gaming account balances after less than one year of account inactivity
T&C copied from the casino's website (in English):
Read less
Read more

Other factors

Operates without a license

Complaints about Sun Palace Casino and related casinos

(20)

20All0Opened12Unresolved3Resolved5Rejected

Complaints directly about Sun Palace Casino

Our verdict Player stopped responding

Player's withdrawal is delayed.

The player from the United States had been awaiting a withdrawal for over a month, despite being repeatedly told that the payment had been approved and would be processed within 48 hours. Even though the player had successfully cashed out from sister sites before, the funds were still not received. The Complaints Team had attempted to assist by extending the response time and requesting additional information, but the player did not respond to the inquiries. As a result, the complaint was rejected due to a lack of further communication from the player.

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Closed Submitted: 10 Jan 2025

Disputed amount: $997

Our verdict Player stopped responding

Player’s withdrawals are delayed.

The player from California had not received his $900 withdrawal via USDT crypto, which he requested three weeks ago, and was still waiting despite being told it was approved. The Complaints Team had attempted to gather additional information from the player regarding previous successful withdrawals and had requested relevant communication with the casino. However, due to the player's lack of response to these inquiries, the complaint was unable to be investigated further and was consequently rejected.

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Closed Submitted: 29 Dec 2024

Disputed amount: $900

Our verdict Case closed

Player believes that their withdrawal has been delayed.

The player from India had requested a withdrawal less than two weeks before submitting this complaint. Their money had not been received yet. The issue was resolved as the player confirmed that the payment was successfully received after 15 days. The Complaints Team marked the complaint as resolved following the player's update.

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Resolved Submitted: 07 Aug 2024

Disputed amount: 150 USDC

Our verdict Delayed payment, status unknown

Player's been waiting for his withdrawal payment for almost a month.

The player complained about the casino taking almost a month to pay him the requested withdrawal. He went through verification process, got everything approved, but was still waiting for his payment even though it was supposed to take 5-7 days. There was no reaction from the casino and no more updates.

Read moreRead less

Unresolved Read more on: askgamblers.com Submitted: 2/2023

Disputed amount: $1,000

Our verdict No reaction policy

Player's withdrawal is delayed and untraceable.

The player from New York requested a withdrawal of $847.23 a month ago, but they haven't received it yet. The casino claims it has been sent alone initially, then mentioned that it was combined with other payouts. But they didn't specify which payouts, causing confusion for the player.

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Unresolved Submitted: 10 May 2024

Disputed amount: $847

Our verdict No reaction policy

Withdrawal of player's winnings has been delayed.

The player from India had submitted a withdrawal request less than two weeks before contacting us. Winnings had not been obtained up to that day. The player confirmed that KYC procedures had been completed and this had been his first withdrawal request from the casino. We had attempted to mediate the issue by contacting the casino, but received no response. Due to the casino's lack of cooperation and absence of a valid license, we were unable to resolve the player's issue. The complaint was marked as 'unresolved', which might have negatively affected the casino's rating.

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Unresolved Submitted: 04 Jan 2024

Disputed amount: 150 USD₮

Our verdict Case closed

Player's withdrawal has been continuously delayed.

The player from the United Kingdom had requested a withdrawal on the 1st of November and was told by the casino that it would be processed in the next batch of payments. Five weeks had passed and the player kept receiving the same response without successful payout. The player confirmed that his account had been fully verified and the delay was specific to his account. After our team reached out to the casino for clarification, the player reported that he had finally received his winnings. Consequently, we marked the complaint as 'resolved'.

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Resolved Submitted: 04 Dec 2023

Disputed amount: 770 USDC

Our verdict Unjustified complaint

Player’s winnings were voided.

The player from New York won $6000 from a no-deposit bonus. When he requested a withdrawal, the casino told him that the bonus code was not supposed to have been accepted. Since the bonus code was received by email and it was clearly indicated that it should be used in other casino, we rejected this complaint as unjustified.

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Closed Submitted: 06 Jun 2023

Disputed amount: $6,000

Our verdict Player stopped responding

Player's winnings were voided.

The player from the United States had his winnings canceled. The evidence suggests that the player didn't meet the conditions of the bonus. However, since they stopped responding, the complaint was rejected.

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Closed Submitted: 25 Apr 2023

Disputed amount: $740

Our verdict Failed self-exclusion

Delayed BTC refund and unresponsive casino.

The player complained about not receiving any refund almost two months after his self-exclusion request and despite being promised to get the refund. The player said the casino was ignoring him.

Unresolved Read more on: thepogg.com Submitted: 6/2018

Disputed amount: ??

Show more complaints (+10)