Sun Palace Casino -arvostelu

The player requested a withdrawal of $1,000 but a month later, they still didn't receive it. The casino blamed it on first in first out basis and said it wasn't their turn to receive the money yet. No further information is available ever since.

The player requested a withdrawal of $4,500 but it was delayed for unknown reasons. They also used a foul language towards the casino and they asked them to be more polite in the future. They also mentioned their payout depended on a first in first out basis. No update ever since then.

Pelaaja teki talletuksen ja pelasi kasinolla ottamatta mitään bonuksia. Sitten hän onnistui voittamaan jättipotin kolikkopelissä. Pyydettyään peruuttamista hän lähetti kaikki kasinon pyytämät asiakirjat. Aluksi hän sai sähköpostiviestin, joka vahvisti heidän vastaanoton, mutta sitten hän sai sähköpostin, jossa hänelle ilmoitettiin, että maksu hylättiin. Syynä oli, että alkuperäinen talletusmaksu ei mennyt läpi maksuprosessorin häiriön takia. Vaikka pelaaja sanoi, että rahat vähennettiin tililtä, kasino vaati, että rahaa ei käynyt läpi ja että se palautettiin pelaajan tilille. Tähän kanteluun ei reagoitu, ja se jäi ratkaisematta.

Anne requested a withdrawal of $300 and sent all the documents needed for her account verification. Later on, she received an email from the casino that her payout via Neteller payment method had been declined without an explanation. When she checked her account history, it appeared that her withdrawal was approved and after that, she couldn't understand why it wasn't. No further information is available ever since.

The player requested a withdrawal of $5,000 and three weeks later, still didn't receive the money. The casino told the player that it happened due to their construction of the casino and too many withdrawal requests. No further information is available ever since.

The player had few withdrawals that were pending and weren't paid at all. The chat representatives were not helpful and kept on promising the player they would receive the payment within two weeks, which never happened. In the end, the player contacted the financial support representative who told them the payments were delayed because the bank was closed. There is no update on this case available ever since.

The player requested three separate withdrawal in a total of $2,129 and verified the account more than three times either via phone call, emails or by sending the needed documents. Later on, the player found out their account was under the investigation due to a suspicion of fraud. Soon after that, they received their first requested withdrawal payout of $999 but wanted to keep the complaint open to see if the rest of the money would arrive. The case remains open and unsolved.

The player requested a withdrawal of $15,000 and sent all the documents needed for verification and got approved. About seven weeks later, the player received only a partial amount, $2,500, and was waiting to receive the rest of the winning. No further information is available since then.

The player accepted a bonus and with it, they won $600, which of only $100 belong to them due to a max win limit. They also submitted all the documents needed for verification and they were approved. Later on, the casino blamed the bank transfer method for the delay of the payout. No further information is available ever since.

The player requested a withdrawal of $400 and sent all the documents needed for the account verification. Over one month later, the player still didn't receive their money and the finance team had no answer on that. No further information is available and the case remains unresolved.

The player's withdrawal request was delayed but the support told them it would take more time to receive the money, about two weeks. They also said that they play in the same casino group with Vegas Casino online but never experienced any problem with their payouts. No more update is available ever since.

The player had a total of 3765.54 money pending in withdrawals. They not only had been delayed, but they were also split into payment installments for which he had to pay 30 each. The casino promised to pay them in 7-10 days period of time. No further information is available since then.

The player had few pending withdrawals in the whole sum of $2,300. Their last and the only withdrawal was also not paid in full and when the player asked the finance department about it, it seemed like they were experiencing problems with their payment processor. The complaint remained unsolved ever since.

The player accepted a bonus, made a deposit of $500 and won over $12,000. Then, they requested a withdrawal for $1,000 and sent all the documents needed for verification. Later on, they found out that their account had been under the review and that would take a month. The casino claimed that they tried to reach out to the player for an account validation, but couldn't get a hold of them at all. The player claimed that no one from the casino ever contacted them. No further information is available.