Split Aces Casino Review

The player complained about the casino paying out only a fraction of his winnings. In the end, it was due to the fact that they were encorcing the rule ''If a player's accumulated deposit amount does not exceed €200, player will be entitled only up to X10 last deposit.'', and the player admitted having deposited only €120.

Due to issues with addiction the player proceeded to self-exclusion in a sister casino. The self-exclusion was supposed to be valid for all the casinos within the group. However, as the casino was conducting no checks at the registration the player could still register and deposit in the Split Aces Casino. Later, he requested a refund of his deposits but the casino refused to do so.

The player was accused of irregular playing and breaching the unfair max bet rule. He said it was impossible to have a chance to win anything with the max bet restriction. The bet restriction rule was found to be against the fair gambling codex.

The player complained she had accidentally placed a wrong amount of bet once but rectified it right away. Despite this, the casino accused her of breaching the max bet rule which was found to be against fair gambling codex.

The player is desperately trying to self-exclude themselves from the casino. The player has sent to the casino over 30 e-mails and explained to the casino that they have a gambling problem. The casino didn’t close the player’s account. Instead, they called the player and offered them a bonus.

BEA requested a withdrawal and was asked to send in documents for verification, which she did promptly. After not hearing back from the casino, she spoke to a live chat representative and they said their finance team never received the documents. Around ten emails later, they magically got them. She also found out that her withdrawal was approved two days after she sent these. About two weeks later, she was asked for IBAN and BIC details again and she also sent those the same day. Bea had to send those documents five times in the row so that the casino would receive them. Also, Henry, who she spoke to on chat, was so rude and frustrated and she did end up getting angry at him as he was doing nothing to help her. Bea also attached the screenshots of many times she sent her documents to the casino. There is no further information whether she received her winning or not.

Peterharkin92, the player, requested a withdrawal and was asked to send documents needed for verification, which he did right away. After one week of waiting for an update from the casino, he contacted them and was informed that his withdrawal would be returned to his account if he didn't provide the documents for verification, which he already did. Later on, the casino stopped responding to his emails and Peter called them while he waited for them to receive his documents via email, which they did. Unfortunately, they rejected them due to unclear pictures. So after contacting the casino about fifty times, they finally approved the documents but needed more proofs from him, again. This time it was his bank account documents because apparently they had technical difficulties with visa payments and could only do bank transfers. Peter kept sending all kinds of documents here and there, tried to find a way to receive his winning, but the casino kept delaying everything due to the document verification. In the end, the support team received his documents and had forwarded them to the finance team. There is no further update on this case and it remains unresolved.