Split Aces Casino-arvostelu

Pelaaja valitti, että kasino maksoi vain osan hänen voitoistaan. Lopulta se johtui siitä, että he noudattavat sääntöä ''Jos pelaajan kertynyt talletussumma ei ylitä 200 €, pelaajalla on oikeus vain X10 viimeiseen talletukseen asti'', ja pelaaja myönsi tehneensä talletuksen. vain 120€.

Riippuvuusongelmien takia pelaaja jatkoi itsensä poissulkemista sisarkasinolla. Itse sulkemisen piti olla voimassa kaikissa ryhmän kasinoissa. Koska kasino ei kuitenkaan suorittanut tarkastuksia rekisteröinnissä, pelaaja voi silti rekisteröityä ja tallettaa Split Aces Casinolle. Myöhemmin hän pyysi talletustensa palautusta, mutta kasino kieltäytyi tekemästä sitä.

Pelaajaa syytettiin epäsäännöllisestä pelaamisesta ja epäreilun max bet -säännön rikkomisesta. Hän sanoi, että oli mahdotonta saada mahdollisuutta voittaa mitään maksimipanosrajoituksella. Vedonlyöntisäännön todettiin olevan oikeudenmukaisten uhkapelien koodeksin vastainen.

Pelaaja valitti, että hän oli vahingossa asettanut väärän määrän panosta kerran, mutta oikaisi sen heti. Tästä huolimatta kasino syytti häntä max bet -säännön rikkomisesta, jonka todettiin olevan oikeudenmukaisten uhkapelien koodeksin vastainen.

Pelaaja yrittää epätoivoisesti sulkea itsensä pois kasinolta. Pelaaja on lähettänyt kasinoon yli 30 sähköpostiviestiä ja selittänyt kasinolle, että heillä on uhkapeli-ongelma. Kasino ei sulkenut pelaajan tiliä. Sen sijaan he soittivat pelaajalle ja tarjosivat heille bonuksen.

Peterharkin92, the player, requested a withdrawal and was asked to send documents needed for verification, which he did right away. After one week of waiting for an update from the casino, he contacted them and was informed that his withdrawal would be returned to his account if he didn't provide the documents for verification, which he already did. Later on, the casino stopped responding to his emails and Peter called them while he waited for them to receive his documents via email, which they did. Unfortunately, they rejected them due to unclear pictures. So after contacting the casino about fifty times, they finally approved the documents but needed more proofs from him, again. This time it was his bank account documents because apparently they had technical difficulties with visa payments and could only do bank transfers. Peter kept sending all kinds of documents here and there, tried to find a way to receive his winning, but the casino kept delaying everything due to the document verification. In the end, the support team received his documents and had forwarded them to the finance team. There is no further update on this case and it remains unresolved.

BEA requested a withdrawal and was asked to send in documents for verification, which she did promptly. After not hearing back from the casino, she spoke to a live chat representative and they said their finance team never received the documents. Around ten emails later, they magically got them. She also found out that her withdrawal was approved two days after she sent these. About two weeks later, she was asked for IBAN and BIC details again and she also sent those the same day. Bea had to send those documents five times in the row so that the casino would receive them. Also, Henry, who she spoke to on chat, was so rude and frustrated and she did end up getting angry at him as he was doing nothing to help her. Bea also attached the screenshots of many times she sent her documents to the casino. There is no further information whether she received her winning or not.