Our independent casino review team has taken a detailed look at Shangri La Casino in this review and evaluated its qualities and drawbacks in accordance with our casino review process. In assessing this casino's safety, our review team has considered crucial factors such as the fairness of its Terms and Conditions, licenses, player complaints, customer support, limits, and other relevant aspects to determine where it falls on the spectrum from safe and legit casino to a potential scam.
Based on the data collected, we have determined the casino's Safety Index, which is a score given to online casinos to describe their level of safety and fairness. The higher the Safety Index, the greater the assurance of playing and receiving winnings without problems. Shangri La Casino scored a Below average Safety Index of 5.9, indicating below-the-average safety and fairness, making it a less than ideal choice in terms of the evaluated factors. Proceed with reading our Shangri La Casino review to learn more about this casino. This will help you make an informed decision about whether this casino is right for you.
Fairness and safety of Shangri La Casino
To determine a casino's Safety Index, we use a detailed formula that considers a multitude of information gathered and assessed during our comprehensive review process. These include the casino's T&Cs, complaints from players, estimated revenues, blacklists, and many others.
In our review of Shangri La Casino, we read and assessed Terms and Conditions of Shangri La Casino in-depth. We did not come across any rules or clauses that we view as unfair or predatory. This is an encouraging sign, as any such rules could be held against players to defend (or held against players as a basis for) withholding their winnings.
Based upon our estimates and collected information, we consider Shangri La Casino a small to medium-sized online casino. Considering its size, this casino has a very high sum of disputed winnings in complaints from players. We factor in a correlation between casino's size and player complaints, because we realize that larger casinos typically tend to receive more complaints on account of increased player count.
As far as we are aware, no relevant casino blacklists mention Shangri La Casino. Casino blacklists, such as our own Casino Guru blacklist, may indicate mistreatment of customers by a casino. Therefore, we recommend players consider these lists when selecting a casino to play at.
In our comprehensive review of all relevant aspects, Shangri La Casino has attained a Below average Safety Index of 5.9. This casino is not a good fit for players in search of an online casino that is committed to fairness.
Terms and Conditions of Shangri La Casino evaluated
When reviewing online casinos, we thoroughly go over the Terms & Conditions of every casino in order to monitor their fairness. Within the T&Cs of many casinos, we uncover clauses that we deem unfair or potentially predatory. These rules can be used as a reason for not paying out winnings to players in specific scenarios.
We did not find any unfair or predatory rules in the Terms and Conditions of Shangri La Casino during our review.
Player complaints submitted about Shangri La Casino
Our casino assessment approach relies heavily on player complaints, which provide us with a comprehensive understanding of struggles experienced by players and how casinos address them. When calculating the Safety Index of each casino, we consider all complaints received through our Complaint Resolution Center, as well as those sourced from other channels.
We currently have 4 complaints about this casino in our database. Because of these complaints, we've given this casino 1,457 black points in total. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
Shangri La Casino user feedback and reviews evaluated
On Casino Guru, players may evaluate and review online casinos to express their ideas, feedback, and experiences. Based on this information, we calculate a total user satisfaction rating that spans from Terrible to Excellent.
So far, we have received only 6 player reviews of Shangri La Casino, which is why this casino does not have a user satisfaction score yet. The score is computed only when a casino has accumulated 15 or more reviews. Read the reviews in the 'User reviews' part of this page to learn more.
Note: User reviews may not fully reflect the casino’s quality, as some casinos may try to write fake reviews to improve their user feedback score, and there may also be unhappy players writing multiple negative reviews to worsen the casino’s reputation. We try our best to filter them out and generate an unbiased user feedback rating. Nevertheless, we do not consider user feedback when calculating the Safety Index.
Licenses and company data
Shangri La Casino is owned by InterStorm (Curacao) N.V. and has estimated revenues exceeding $1,000,000 per year. Based on the categorization we use, this makes it one of smaller online casinos.
Shangri La Casino has been granted a gambling license in Curaçao issued by Curaçao Gaming Control Board.
Note:Shangri La Casino is connected to land-based casinos or betting shops. Judging purely by the online casino website, this casino would have a lower Safety Index than it currently has from us, however, it has been increased because of the availability of brick-and-mortar establishments and the credibility they add to the online casino.
Payment methods, win and withdrawal limits
Shangri La Casino supports 38 payment options. This includes: Neteller, Skrill, Payz (ecoPayz) , VISA, Mastercard, VISA Debit, QiWi, Bitcoin (BTC), Yandex, AstroPay, Bank transfer, ApplePay, Santander, Perfect Money, Visa Credit, Google Pay, MuchBetter, BUSD, Interac, Binance Pay, CashtoCode, Banco de Chile, Piastrix, Interac e-Transfer, Itaú, Papara, Revolut, UPI, Amazon pay, NetBanking, Paytm, MobiKwik, PhonePe, Jio, Ripple (XRP), Ethereum (ETH), Litecoin (LTC), Tether (USDT).
There are often restrictions on how much money players can win or withdraw at online casinos. In many cases, these can be high enough not to affect most players, but some casinos do have win or withdrawal limits that can be quite limiting. That is the reason why we look for these while reviewing casinos. The following table provides details on the casino's win and withdrawal limits.
Withdrawal limits
Win limits
EUR 10,000 per day
EUR 250,000 daily net win limit
EUR 300,000 per month
EUR 250,000 per spin
Note: It is possible that not all payment methods listed above can be used for both deposits and withdrawals. Additionally, certain methods may only be available in some countries.
Languages and customer support options
To be able to guide players towards casinos with customer support and website in a language they understand, we examine the available options as part of our review process. You can find languages available at Shangri La Casino in the table below.
Language
Website
Customer support
Live chat
English
24/7
Spanish
Russian
24/7
Arabic
24/7
Turkish
24/7
Azerbaijani
24/7
Norwegian
Contacting the casino's customer support is part of our review process, so that we know whether players have access to a good quality service. We believe customer support is very important as it provides assistance should you encounter any problems with registration at Shangri La Casino, managing your account, withdrawals, or other matters. Shangri La Casino has a good customer support, judging by the results of our testing.
Shangri La Casino slots and casino games
Shangri La Casino offers these types of casino games: Slots, Roulette, Blackjack, Betting, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, eSports betting, Virtual sports, Other games, Crash games.
Casino games from 111 game providers are offered. This includes NetEnt, Nolimit City, Apricot (Microgaming), Play'n GO, Evolution Gaming, Pragmatic Play, Quickspin, Thunderkick, Red Tiger Gaming, Betsoft Gaming, Big Time Gaming, Playson, iSoftBet, Nextgen Gaming, ELK Studios, Ezugi, Endorphina, Wazdan, Habanero, Lightning Box, Spinomenal, Rabcat, 1X2 Gaming, Booming Games, 2By2 Gaming, Iron Dog Studio, Realistic Games, High 5 Games, Genesis Gaming, Kineko, Relax Gaming, Betgames, Genii, PearFiction Studios, Adoptit Publishing, Fantasma Games, Live 5 Gaming, Old Skool Studios, Platipus, Lucky Streak, Nailed it! Games, ALL41 STUDIOS, OneTouch, Armadillo Studios, Northern Lights Gaming, Sapphire Gaming, Four Leaf Gaming, Triple Edge Studios, Amusnet (EGT), Infinity Dragon Studios, Jade Rabbit Studio, Gameburger Studios, Real Dealer Studios, Neon Valley Studios, Max Win Gaming, High Limit Studio, Pulse 8 Studios, Blue Guru Games, 3 Oaks Gaming, Hammertime, Aurum Signature Studios, Games Global, Golden Rock Studios, Stormcraft Studios, Circular Arrow, 4ThePlayer, AreaVegas, Gacha studios, Ino Games, Oros Gaming, Prospect Gaming, Swintt, Felt Gaming, Wishbone, Slingshot Studios, Backseat Gaming, Alchemy Gaming, Skillzzgaming, GONG Gaming Technologies, Fortune Factory Studios, Spribe, CT Gaming, Lady Luck Games, Spearhead Studios, Foxium, Buck Stakes Entertainment, Vivo Gaming, Crazy Tooth Studio, Games Inc., Switch Studios, FlipLuck Games, JVL, Plank Gaming, Fugaso, Gamevy, SpinPlay Games, Retro Gaming, Gold Coin Studios, Kalamba Games, Colossus Bets, STHLMGAMING, Just For The Win, Creed Roomz, Silverback Gaming, Sandstorm Interactive, Snowborn Games, Spinstars, Cayetano, Electric Elephant, Hacksaw Gaming, Print Studios.
Shangri La Casino bonus offers and codes
Bonuses for new and existing players are a way for online casinos to motivate the people to register and try their offer of games. There are currently 16 bonuses from Shangri La Casino in our database, and all offers are listed in the 'Bonuses' section.
Note: Our separate page features details on Shangri La Casino bonuses for additional information about this casino's offers.
Browse all bonuses offered by Shangri La Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(6)
User reviews of Shangri La Casino
This is a place to share experience with Shangri La Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
My experience with this casino was terrible, they stole from me 500€ and even never refunded my deposit. They can close your account anytime without giving a reason and won't resolve your dispute. Curacao license operator is useless in these cases so better avoid them as they have shady scamming practice. There are more trusted casinos.
They can close account anytime and ignore you later
They don't care about privacy of their customers and leak their data
I have done 2 deposits and both are kot reflecting. You can not keep waiting for deposits pending for days.
Shangri La Casino
Dear nachiketshirwalkar,
We sincerely appreciate your feedback and understand the importance of timely resolution. We are glad to inform you that your issue has been resolved, and the delayed deposit has been successfully credited to your game account. Upon thorough investigation, we identified that the delay occurred due to the absence of a receipt during the deposit process. Consequently, we worked closely with our partners to locate your transaction and ensure its proper crediting to your account.
We deeply apologize for any inconvenience this delay may have caused you. Please know that your satisfaction is our top priority, and our customer service agents are available 24/7 to assist you with any further issues or concerns you may encounter.
I have always found Shangri-la to be a smooth running casino. I've rarely had any issues with anything. The handful of times I did, live chat was awesome. They knew what they were doing, they were clear about everything, and they resolved my issue quick and easy. There's nothing worse than being stuck with live chat for an hour or more and still not have your issue resolved. These guys get it done. Lots of games to choose, from lots of today's big name providers. Their new bonus and loyalty system is just that, brand new. But so far it all looks and seems like it will be very good, with the players in mind . Deposits are easy and I have successfully cashed out from here many times over the years and never had any crap to deal with. Just a smooth process both ways, every time. I highly recommend at least trying this casino out for yourself. I very much doubt you'd leave disappointed. Good luck players.
I had good experience here. Support understood my issue and I was offered fair resolution. One of the few places that has been extremely fair. Based on this I would recommend.
Website looks pretty good. Playing here for a couple of weeks. Wide game collection, good choice of payment methods, pretty nice bonuses. Also has sports betting section.
Withdrew funds a couple of times, no problems. There seems to be 24/7 technical support. Reccomend
Bonuses
Slots collection
Payment methods
24/7 Customer Support
Safety Index explained
Safety Index of Shangri La Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Shangri La Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:Below average5.9/10
Small to medium-sized casino, based on our research and estimates
We consider the casino's T&Cs to be fair
Not found on any relevant casino blacklist
Very high value of withheld winnings in player complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
