Roxy Palace Casino Review

After winning some amount of money, the player's account was canceled and all their funds were confiscated. This left the player frustrated but the casino claimed it was due to a breach of terms and conditions. No update since then.

According to the player they received a bonus they had never asked for and tried to cancel it. The casino informed the player since they had already started to wager, they had to finish the wagering requirements. The player would have rather withdrawn their deposit. The complaint remained unresolved. No update since then.

The player complained their account was locked and all their funds were seized. The casino claimed it was due to a duplicate account terms and conditions breach and an abusive behavior of the player. According to the casino, the player had been already registered in a sister casino using a different identity. After the casino locked the player's account, they behaved abusively which the player admits. No update since then.

The player from Norway had been experiencing difficulties withdrawing her funds due to limited availability of payment methods. After some time, player has contacted the oewner sof the casino and, in a week, the issue has been resolved.

The player from Canada had an active self-exclusion in a sister casino. He believes that he should not have been able to register a new account with Bingo.com Casino. Since the player confirmed receiving refund, we closed the case as 'resolved'.

The player from Finland was experiencing difficulties withdrawing her winnings due to ongoing additional verification. The player was found to have multiple accounts, but was allowed to keep one of these open and continue playing. There was some confusion regarding outsatnding documents for verification, but then the casino looked into the player's account and confirmed that the account had been verified and that all issues were resolved. The player was then able to make their withdrawal and received their payment.

The player from Poland had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The Complaints Team had advised the player to wait for at least 14 days after requesting the withdrawal before submitting a complaint, as it was quite usual for withdrawals to take some time due to KYC verification or high volume of withdrawal requests. After 10 days, the player confirmed that the casino had verified his account and he had received his winnings. Consequently, we marked the complaint as resolved.