Punt Casino ZA Review

The player from Brazil has not received his withdrawal. After gathering all the necessary information, we decided to close this complaint as unjustified due to breaching the casino's Terms and Conditions - reasonable grounds to believe the player registered and used more than one account in the casino.

The player from Hawaii requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. We closed the complaint because the player stopped responding to this complaint.

The player from United States is dissatisfied that the casino confiscated his winnings. We were forced to reject this complaint because the player clearly misunderstood what the casino said and activated two no-deposit bonuses in a row without a raw deposit in between.

The player from Minnesota has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Brazil has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from Brazil has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The complaint was rejected because the player didn't respond to our messages and questions.

The player's withdrawal was refused as the casino stated they were not eligible to use a bonus. After discussing the issue the player and the casino reached a mutual agreement and the issue was resolved.

The player from Finland played with a No Deposit bonus and requested a withdrawal. Later the casino canceled their winnings because players from Finland are not eligible for this bonus. The case, was successfully resolved.

The player from the US played with a free chip. After requesting the withdrawal, the casino confiscated all claiming that the player activated multiple free chip bonuses in a row. We ended up rejecting the complaint because the casino provided relevant evidence to support its claims.

The player from Italy has been informed he cannot withdraw winnings from a free spin bonus due to country restrictions. After contacting the casino, the player received his winnings and the complaint was successfully resolved.

The player from South Africa is unhappy with weekly withdrawal limits. After the player has accumulated substantial winnings, she was informed about R1,000 weekly withdrawal limit. Player’s complaint has been resolved successfully.

The player from Namibia has requested a withdrawal. It has been withheld without further explanation. Player received her winnings with time delay because transfers to Namibian bank lasts longer than usual.

The player played with a bonus and hit a jackpot of R8300. When she logged into her account the next day, her winnings were cancelled. She was informed it was because she used the bonus money to win the jackpot and therefore violated the bonus terms and conditions. We didn't receive any response from the casino regarding the issue so were forced to close the complaint as ‘unresolved’.

The player from Tunisia deposited on Yebo Casino, won 600 ZAR (approximately $30), and upon request for his winnings, his account was closed without any explanation. He asserts that he has not violated any terms and conditions. We closed the complaint as resolved since the player confirmed a successful resolution.

The player from South Africa has been accused of opening duplicate accounts. Admittedly, they opened and played in two different ones. The complaint was closed after the casino suspended the player's secondary account and allowed him to play and withdrawal on his main account.

The player from Argentina had participated in cryptoloco's referral program, winning 500 from the referral. However, the player had only been able to withdraw a maximum of 72, which was the amount of the referral bonus. After the player's complaint, the issue had been escalated by the Casino Guru team. The casino had initially made an error regarding the maximum cashout for the free chip, but after an internal review, the remaining funds were approved for withdrawal. The casino had confirmed that the payment was sent to the player's Bitcoin address. After some delay and further communication with the casino, the player had confirmed receiving the payment in his BTC wallet. The complaint had then been successfully resolved.

The player from Arizona had made several deposits and subsequent withdrawal requests at Crypto Loko Casino, but they had all been canceled or rejected. After the player's complaint, we had communicated with the casino on his behalf. The casino had claimed the funds were initially denied due to a "mixing funds" issue, which was their mistake. They corrected it by re-depositing the requested amount, minus a $48 cash credit already issued, into the player's account. The player had confirmed receiving the funds and expressed his satisfaction with the resolution. The issue was then considered resolved.

The player from Virginia reported a delayed withdrawal. This is the player's second withdrawal, and the issue persists past the casino's stated 7-day processing period. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Virginia has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the US is not able to withdraw her winnings. All withdrawal requests have been declined. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States had a negative experience with Crypto Loko casino. They received a bonus offer, played through the wagering requirements, verified their identity, deposited $12, and attempted to withdraw $62. However, their withdrawal requests were consistently declined, and the casino displayed foul play. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Minnesota submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's unable to withdraw his balance due mixing funds with bonus. After some discussion, the casino reviewed the situation and decided that because they were able to differentiate between bonus funds and cash funds available, the player could be paid their balance on this occasion.

The player from Argentina played with a bonus. After requesting a withdrawal, the casino confiscated his winnings. The player allegedly mixed funds by depositing real money on top of the existing non-withdrawable balance. He was asked to wager the balance in accordance with the deposit mandatory wagering requirement, but later, the support found out the fact funds were mixed up, so his balance was reset to just his deposited money, and he was asked to wager it in the same way without a non-withdrawable balance. We tried to find out what happened with the funds that were confiscated during the balance reset, however, it is not clear where those funds originated, and in the meantime, the casino decided to restore the disputed funds. The complainant confirmed that the issue had been resolved.

The player from Colorado submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Pennsylvania has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States requested a withdrawal three weeks prior to submitting this complaint. After getting in touch with the casino and checking the data from the Bitcoin wallet, the player confirmed the payout was successful.

The player from Pennsylvania has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand is experiencing difficulties withdrawing his winnings due to ongoing verification. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Texas has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United States had waited for a month to withdraw his winnings of $1300.07 from an online casino, despite having provided all the requested information. He had passed the KYC verification and had not made any successful withdrawals from the casino before. The player reported that the casino had delayed his withdrawal and closed the chat on him. After the player had provided all the relevant communication between him and the casino, we contacted the casino and confirmed the withdrawal amount. The casino then processed the withdrawal and the player confirmed receipt of his winnings. The issue had been successfully resolved.

The player from Australia requested a withdrawal four months prior to submitting this complaint. Once the casino was involved in the thread and was informed about the player's issue, the problem moved forward quite quickly. The player received his payment approximately 5 months after the withdrawal request was made. The complaint is resolved.

The player's withdrawal had been pending for over 2 weeks. The casino informed us that the payment was sent to the casino's payment provider a few days before the player submitted the complaint. The player later confirmed she had received the payment. The complaint was closed as 'resolved'.

The player from Texas had been unable to access the online casino site and had experienced issues while requesting a payout. He hadn't been able to log into his account since November 1st and despite having been verified, he had been met with silence from the casino after multiple attempts to contact them. The casino finally responded, explaining that they had closed but would honor all legitimate winnings. After some delay due to the need to access financial data and arrange payment from a separate account, the casino confirmed that payment had been issued and delivered. The player had appreciated the team's efforts and the complaint had been resolved successfully.

The player struggled to verify her documents as they were rejected by the casino. The casino informed us about completed verification and finally the player was able to withdraw her winnings therefore the complaint is resolved.

The player from Texas had been struggling to withdraw from Club Player for the past month. Despite trying multiple withdrawal methods, they all, for some reason, had failed. The casino had advised to cancel and try different methods, thereby resetting the withdrawal timeframe. The player had contacted the complaints team who had requested additional information and invited the casino to join the conversation. The casino confirmed that payment had been made in full via Bitcoin. The player confirmed the receipt of the payment and the issue had been successfully resolved.

The player from South Carolina has been struggling to receive his withdrawal for a month. Despite numerous visits to the casino and being repeatedly told to come back in 48 hours, payment has not been sent yet. The complaint was resolved as the player got paid out.

The player from Japan had faced withdrawal issues with Club Player Casino for three weeks. Despite having submitted all necessary documents in July 2023, the casino had repeatedly requested the same documents and failed to provide an update on the withdrawal status. The verification process had begun in October 2023, and the withdrawal request for $1000 via wire transfer was approved on January 1. The complaint was initially rejected due to a lack of response from the player but was reopened upon their request. Eventually, the player confirmed that the casino had paid them, leading us to mark the complaint as 'resolved'.

The player's unable to withdraw her balance as she registered from a restricted country. After some discussion, the casino and the player managed to come to an agreement and the complaint was resolved.

The player from the US was experiencing difficulties withdrawing her winnings due to ongoing verification. We contacted the casino, the casino representative recommended to upload other documents and to make a verification deposit, then the account was verified and the player was able to withdraw her winnings. The complaint was closed as resolved.

The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings hadn't been received yet and the account seemed to be blocked. The casino responded and stated that they would look into the situation. Shortly after this, the player regained access to their account. The casino responded again and advised that the payment had since been made via bitcoin. The player confirmed this and so the complaint was resolved.

The player from United States has requested withdrawals three months ago. They have been pending since. Player got the first part of winnings in form of installment, so we consider this case as resolved.

The player from the US had experienced issues with a withdrawal from an online casino. After meeting a playthrough amount of 6,000 dollars, the player had been left with a 100 dollars max cash out, which the casino initially refused to pay. Despite fulfilling verification requirements and making a mandatory deposit, the player had not received a response about the withdrawal request. We had engaged with both the player and the casino to understand and resolve the issue. The casino had identified that the withdrawal was denied due to a lack of payout details. The player then resubmitted the withdrawal request with the necessary details. The casino confirmed that the payment had been processed and delivered via Bitcoin. The player confirmed the receipt of the payment, thus resolving the issue.

The player from Japan had had issues with prolonged withdrawal delays from Slot Madness Casino, despite having provided the necessary documents. The player had not received any updates from the casino's finance manager. After the player's complaint had been escalated and the casino had been invited to respond, the casino had confirmed that the payment had been issued to their third-party payment providers for disbursal as a wire transfer. The player later confirmed that the issue had been resolved and the funds had been received. We had marked the complaint as 'resolved'.

The player from the US is experiencing difficulties withdrawing his winnings due to ongoing verification. We contacted Slot Madness, and the casino representative helped the player to figure out why the verification process was stuck. After submitting the required documents, the player got his account verified and finally received the winnings. The complaint got resolved.

The player from United States had requested a withdrawal five months ago. Unfortunately, it has not been received yet. The complaint was closed as resolved as the palyer received his winnings to his crypto wallet.

The player from California had reported that he had requested a withdrawal two months prior, which was approved, but he had not received his funds. The casino had ceased communication. He had reached out to our Complaints Team for assistance. After our team's intervention and communication with the casino, the player confirmed that he had received his payment from Raging Bull Slots Casino. Consequently, the issue had been marked as 'resolved' in our system.

The player from the US had faced an issue with verifying a virtual card required for her winnings withdrawal at Raging Bull Slots Casino. The Complaints Team had engaged with the casino and the player to better understand the issue. The casino had suggested the player to provide access to the digital wallet where the transaction of cards could be traced or alternatively screenshots with card numbers from the same wallet. Upon receiving this advice, the player had confirmed that her issue was resolved and requested for the complaint to be closed.

The player from the Netherlands had experienced a delay in her withdrawal due to 'missing documents'. Despite having sent the documents multiple times, her withdrawal had remained pending for over six weeks. After a series of exchanges with the casino and the complaints team, it was discovered that the casino had not received her proof of address and a valid method of payout. The player then sent these details again, and the casino confirmed receipt. The player had since received most of her winnings but reported a portion still missing. Despite this, she opted to close the complaint due to fatigue over the process. The issue was considered resolved as the player had confirmed receipt of most of her funds.

An Arizona player requested a withdrawal six weeks ago that was approved but not received. The VIP support and department claims to have been notified, and all documentation is reported to be accurate and submitted. The player requests assistance with the prolonged delay. The complaint was resolved as the player finally received his payout from the casino.

The player from Louisiana had requested a withdrawal from an online casino and had experienced delays and a lack of communication from the casino. Despite the casino eventually having approved the withdrawal after the player's complaint, the funds were not received immediately. Our team had reached out to the player for updates, but the player did not respond, which led us to initially reject the complaint. However, upon reopening the complaint at the player's request, it was confirmed that the funds had been received. The issue was subsequently marked as resolved.

The player from the US had been waiting for three weeks for her withdrawal to be approved, despite the casino's Terms and Conditions having promised a 7-10 day timeframe. This issue remained unresolved despite multiple escalations. The player had confirmed that her withdrawal was approved but she had not yet received her payout. After our team's intervention and communication with the casino's representative, the player finally received her withdrawal. The complaint was then marked as resolved.

The player from the United States had reported an issue of not having received her approved Bitcoin withdrawal even after a month. Despite her consistent follow-ups, the withdrawal had remained pending. After her complaint was lodged, the casino resolved the issue and sent the pending Bitcoin withdrawal. The player had confirmed the receipt of her withdrawal, and the complaint was subsequently marked as 'resolved' by us.

This player from Indiana had experienced a delayed withdrawal of $600 that had been made on November 25th after three $20 deposits. The player had not made any withdrawals from the casino before and had deposited and withdrawn in Bitcoin. After 20 business days of waiting and no approval of the withdrawal, the player had contacted us. We had engaged with the casino representative who confirmed all was in place for the payment to be released. The player later confirmed receipt of the withdrawal. The issue had been successfully resolved.

The player from Ohio had submitted a withdrawal request less than two weeks prior to contacting us. Winnings hadn't been obtained up to that day. The player had previously made successful withdrawals and all her documents had been verified. The casino had approved her withdrawal but the funds were not deposited. After a series of communications, the casino requested the player's Bitcoin address to process the payment. The player had expressed dissatisfaction over the delay, comparing it to faster services in other casinos. After an extension of the resolution period, the player confirmed that she had received her withdrawal. We had marked the complaint as 'resolved'.

The player from Kentucky had experienced technical difficulties while registering on the inclave platform, specifically when she was entering her birthdate. The player had been entering her birthdate in the month/day/year format instead of the required day/month/year format. After she changed the format, the player was able to successfully register her account. The Complaints Team has since marked the complaint as resolved.

The player from the United States had experienced issues with depositing because a card, not owned by the player, had been associated with their account. She had requested to remove the card to allow for continued play and withdrawal capabilities. After some back and forth with the casino's representative, it had been confirmed that the card had been used for a deposit. However, the player had insisted she did not own the card and nobody else had access to her account. Eventually, the casino had agreed to remove and block the card from the player's account as a courtesy, resolving the issue. The player had been satisfied with the outcome and expressed her gratitude.

The player from Texas made a withdrawal request three weeks ago. The casino has failed to respond via email and only communicates through chat with promises of an escalated case. However, it's been 20 days without further action. Finally, after the situation was reviewed from the casino's representative, the player received his winnings.

The player from the United States is facing issues with receiving his payout. Additionally, he is now unable to log in to the site. Despite our attempts to contact the casino, it didn't react to the complaint therefore the case was closed as unresolved. However, the player informed us the other day that the winnings had been received and the issue solved, therefore we changed the status of the complaint to the "solved" one.

The player from the US is experiencing delays when requesting withdrawals from the casino. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds. The Player’s complaint has been resolved successfully.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

The player from the United States has requested a withdrawal almost three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

The player from Oregon has been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hasn’t been received yet. The casino has sent the payment to the crypto wallet the player has provided and there is nothing that can be done from our side as this issue is beyond our control. We advised the player to contact the payment provider directly. The player later let us know the withdrawal had been successfully received, so we consider this complaint to be resolved.

The player's balance was capped for an unknown reason. We asked the casino for more information. While waiting for a reply, the player informed us that the casino had contacted her and that her balance had been restored. Consequently, the complaint was closed as 'resolved'.

The player from the United States has requested a withdrawal three weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.

The player from the United States has requested a withdrawal one month prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The player has confirmed receipt of the payment.

The player from the United States has requested a withdrawal two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. Player’s complaint has been resolved successfully.

The player from US is dissatisfied with the withdrawal process. The casino responded and stated that the player's withdrawal had been approved and that they should receive it soon. Shortly after, the payment was received and the issue was resolved.

The player struggled to withdraw as his requests were getting rejected. After several complications and not receiving emails from the casino representative, the player decided to withdraw his funds via crypto wallet. The player confirmed that he received the payment about 2 months after filing the complaint. The complaint is resolved.

The player's withdrawal is delayed for unknown reason. The casino responded to the complaint and soon after the player's payments began to be processed. The player received all of their payments and the issue was resolved.

The player from United States had been waiting for their withdrawal to be processed for over a month before submitting the complaint. Within a month afterwards, the player's withdrawal was processed and their winnings were successfully received. The complaint was closed as 'Resolved'.

The player's withdrawal is delayed for over 2 months. Although the player received only a part of his outstanding balance, we assumed it was because of a sticky bonus, which is very likely given the nature of the casino. Since the player is not responding any more, we are considering this complaint as resolved.

The player from US is experiencing issues with a withdrawal due to unfinished verification. After the casino were able to confirm the details with the player, the withdrawal was successful and the complaint is resolved.

The player from Australia has been waiting for his withdrawals since February. The casino managed to look into the issue and the withdrawals started coming to the player. The complaint was closed as 'resolved' since the withdrawals seem to be working to the player's satisfaction.

The player from Australia had been waiting to have her withdrawal processed for almost a month before submitting the complaint. The issue was resolved. Three weeks later, the player informed us she had received her funds.

The player won A$10,000 on May 22nd, 2019. All documents and withdrawals have been accepted and approved by the casino, but she only received A$2,480 and is still waiting for the rest. The issue was successfully resolved.

The player from the United States had followed all the necessary steps to play through a bonus and cash out. However, her withdrawal of $120 had not been approved despite assurances from a casino representative. After the player raised a complaint, we had facilitated communication between her and the casino. The casino had requested additional documentation and confirmation of the player's Bitcoin address. The player had expressed concern about the safety of sharing her Bitcoin address and the history of her withdrawal requests being cancelled. We had assured her that her Bitcoin address would only be visible to us and the casino. Eventually, the player received her payment and expressed gratitude for our assistance. The issue had been successfully resolved.

The player from Germany had requested a withdrawal from the casino a month ago, but had not received the funds. The player had confirmed that he had met the sales requirements for a no deposit bonus and had deposited $10 in Bitcoin to verify the payment method. This had been his first time playing at this casino and he had not redeemed any bonuses before. The casino had responded that players from Germany were not allowed to cash out on free welcome chips but mentioned a recent Bitcoin transfer of $24. The situation had been reviewed by the casino's relevant department. The complaint had eventually been resolved successfully.

The player from Alaska has been waiting for his withdrawal for two weeks, and suspects the casino might refuse to pay. He is dealing with multiple withdrawals, and even though a couple are approved, he has not received any payment.

The player from Poland won $100 from a free chip but has been unable to contact the casino despite submitting all the required documents. The player confirmed the case was resolved, so we closed it accordingly.

The player from the United States has requested a withdrawal more than two weeks prior to submitting this complaint. Unfortunately, winnings haven’t been received yet. The issue has been resolved successfully.

The player from Indiana had been waiting for a withdrawal for less than two weeks. Unfortunately, their payout hadn’t been received yet. We contacted the casino and found out that 2 of 3 withdrawal requests were already processed, and the third one was about to be approved by the casino. After several days, the player confirmed receiving their winnings in full amount, so we closed the complaint as resolved.

The player from the United States is experiencing difficulties withdrawing her winnings due to ongoing verification. The player's account had been verified, and the player confirmed receipt of the payment.